Overview
Product Information on Papyrus Platform
What is Papyrus Platform?
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Overall experience with Papyrus Platform
“ISIS Papyrus as central Output Management software (batch and individual)”
“Nice product but difficulties with the commercial part”
About Company
Company Description
ISIS Papyrus is a global software vendor with over 35 years of experience in delivering enterprise solutions for customer engagement, operational enhancement and digital transformation. The Papyrus software provides Omni-channel communication, BPM & case management and content services in an integrated platform to help organizations create, capture, extract and share information and deliver digital processes and enterprise software solutions in less time. The main focus of Papyrus software is on enabling non-technical business users to create and maintain customer-centric communications and processes through a collaborative approach and low-code business designer tools for better business and IT alignment. The Papyrus cross-industry platform is used by more than 2800 companies in the finance, insurance, utilities, telecom, healthcare, and Public Company sectors for accelerating digital transformation and improving customer experience (CX).
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Papyrus Platform Likes & Dislikes
Support is provided promptly and is good. A direct contact person is available for major change/updates. Customer requests are taken into account. There is an annual roadshow nearby and an annual Open House at the headquarters in Vienna, where new products are presented. There, you have direct contact with the manufacturer and can exchange ideas with other companies. In addition, they support a (German) user group that meets annually and discusses current topics from the companies that use the software. The system runs stably in production.
Technical Support
The document management aspect is my favorite. It's so helpful to have things placed where they belong or find them easily without a ton of time and effort. The Omni Channel is also pretty amazing. Everything i synced well, from print to social media to email. They also have great customer service, anything you need help with, they'll have you going in no time.
As part of the transition from the WebClient, numerous components were successfully integrated. However, some components and use cases could not be fully implemented at the beginning before they were put into operation with us. Feedback from practical use helped ISIS Papyrus to make targeted adjustments and continuously improve the software. Although this led to a somewhat delayed product launch and several patched versions were required to provide a final production-ready solution, both sides benefited in the long term from a more stable application that was even better tailored to the requirements.
Lack of verticality, the solution is not ready-to-deliver, it is needed to build it block by block (at least for a digital mailroom solution).
There were some initial performance issues at the beginning, nothing crazy, just getting things synced well across all. However, customer service was able to help and get things rolling better. Like any product, they can start off a bit buggy. The only other thing i really found negative is that to really get the help you need is to call, if you're someone who likes to do things themselves and try to go through help pages, they're not super helpful. Customer service is, but the help pages, not so much.
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Papyrus Platform Reviews and Ratings
- Software Development Manager50M-1B USDInsurance (except health)Review Source
ISIS Papyrus as central Output Management software (batch and individual)
ISIS Papyrus provides us with a solid overall concept for creating our documents (both physical and digital). It is a highly performant platform capable of generating large volumes of print output in a very short time, while also being customizable to specific customer needs. Due to its complexity, expertise or often the support of ISIS Papyrus is required. A migration two years ago from the WebClient (switching from Internet Explorer to Edge) was successful and was carried out together with employees from ISIS Papyrus. To this day, the products continue to be developed and are always kept up to date with the latest technology. - ASSOCIATE10B+ USDHealthcare and BiotechReview Source
Efficient Document Management and Seamless Communication Stand Out in This Platform
Overall this is a great product. Document management and easy communication abilities are just a couple of it's top things! I can easily search for documents I need, as well as have documents scanned and placed in the correct places. The AI features make it super easy and it gets better and better with time. - Manager50M-1B USDSoftwareReview Source
Papyrus A Comprehensive Digital Solution
Papyrus Platform is impressive right from the beginning for me, with its neat and clean UI and dashboard. It serve all the functionalities used by users, such as documentation creation, workflow design, and analytics. All Navigations are smooth; it helps new users to reduce their learning curve - IT Program manager1B-10B USDInsurance (except health)Review Source
A unified platform empowering organizations to efficiently manage, automate, and personalize business communications and processes across all channels.
We use Papyrus Software primarily for managing and automating our enterprise communications. Overall, I am satisfied with the platform's robustness and flexibility. The integration capabilities and workflow automation features have helped streamline our business processes. It's a very powerful solution for complex communication needs. - IT Director50M-1B USDBankingReview Source
Implementation Led to Greater Efficiency and Enhanced Engagement in Insurance Operations
Highly positive impact on our customer engagement and operational efficiency. Our overall experience with the outcome of implementing Papyrus Self Service for our insurance clients has been exceptionally positive, yielding significant improvements in client engagement and operational efficiency. We have seen strong user adoption, reduced contact centre load, and increase in digital transactions.