My overall experience with Pipefy has been very positive, especially in terms of usability and flexibility. The platform is intuitive and user-friendly, allowing business and technical users to quickly understand and design workflows without a steep learning curve. Its visual interface makes it easy to model processes, track progress, and maintain consistency across teams, which significantly reduces operational friction.

The user experience is good in general, the adoption and operation is easy, pretty flexible and configurable. There are some gaps, but nothing so important. For me, as an IT manager, there are some issues related to the price, the commercial conditions and billing rules. The metrics of usage and billing of some features are not so clear, as well as some bonifications and discounts that must be renegociated every year.