Overview
Product Information on Pipefy
Updated 22nd January 2026
What is Pipefy?
Pipefy Pricing
Overall experience with Pipefy
IT Manager
30B + USD, Consumer GoodsFAVORABLE
“Strong no-code process automation with good usability, but room to improve on dashboards and enterprise integrations.”
My overall experience with Pipefy has been very positive, especially in terms of usability and flexibility. The platform is intuitive and user-friendly, allowing business and technical users to quickly understand and design workflows without a steep learning curve. Its visual interface makes it easy to model processes, track progress, and maintain consistency across teams, which significantly reduces operational friction.
IT Manager
500M - 1B USD, MiscellaneousCRITICAL
“Easy Adoption Experience But Lacks Clarity in Usage Metrics and Contracts”
The user experience is good in general, the adoption and operation is easy, pretty flexible and configurable. There are some gaps, but nothing so important. For me, as an IT manager, there are some issues related to the price, the commercial conditions and billing rules. The metrics of usage and billing of some features are not so clear, as well as some bonifications and discounts that must be renegociated every year.
About Company
Company Description
Pipefy is a software company founded in 2015 that provides an orchestration layer that connects human workflows, legacy enterprise systems, and artificial intelligence agents within a single control plane. The organization serves over four thousand clients across more than one hundred and fifty countries. Pipefy is backed by institutional investors including SoftBank, Insight Partners, and OpenView. The software features no code building tools, system integration capabilities, and an adaptive governance framework. This architecture enables organizations to modernize operations, manage complex processes, and maintain technical oversight through centralized security and audit controls
Company Details
Company type
Private
Year Founded
2015
Head office location
United States
Number of employees
501 - 1000
Website
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- IT Manager10B+ USDConsumer GoodsReview Source
Strong no-code process automation with good usability, but room to improve on dashboards and enterprise integrations.
My overall experience with Pipefy has been very positive, especially in terms of usability and flexibility. The platform is intuitive and user-friendly, allowing business and technical users to quickly understand and design workflows without a steep learning curve. Its visual interface makes it easy to model processes, track progress, and maintain consistency across teams, which significantly reduces operational friction. - IT Associate50M-1B USDBankingReview Source
Transparency and Constant Support Highlight the Use of Pipefy in Complex Routines
I've been working with Pipefy for about 4 years, since its implementation. Since we started using it, the tool has always brought market innovations to improve internal processes. Our internal processes are complex and we need constant maintenance, which is why we always ask for support from the process engineers who have given us full support for maintaining the tool. If the tool didn't have something native, it always provided solutions to overcome our problem. Ipass, AI, on-screen PDF opening, advanced filtering, the portal, and the product design make all the difference in the analysts' daily work. If something isn't 100%, we always communicate with the product team, and if they can't fix it at the moment, they can give us feedback on whether it's already in the development queue or if they are monitoring the progress of the request. Since Pipefy has several applications, the tool's Status website provides a lot of transparency when something isn't working well, needs maintenance, or is under review. - Manager, Legal and Compliance10B+ USDConsumer GoodsReview Source
This versatile tool facilitates Process Management despite the challenges it presents for its sustainability.
The experience is quite positive. The tool is robust and complete, and allows you to organize workflows and processes quickly and without the need for extensive technical knowledge or programming languages. The support is also very responsive and assertive. - Procurement Associate50M-1B USDHealthcare and BiotechReview Source
Advanced Resources and High-Level Process Customization
As a user of the platform since 2020, I've witnessed the growth of a software that was already efficient in process modeling due to its great freedom for customization, evolving into a robust tool with advanced features such as portals, interfaces, and AI agents. The biggest difference for me was being able to have my voice heard by the product team, who gradually implemented various features based on the pain points of the company's users. There are still things to improve, such as the use of filters, but it's great to benefit from all the improvements that are implemented year after year. - Chief Executive Officer50M-1B USDServices (non-Government)Review Source
Transparency and Productivity Gains Reported with Pipefy in Transactional Processing
Our overall experience with Pipefy has been highly positive from our BPO delivery, clients, and end users. The platform has enabled us to standardize complex O2C and Healthcare RCM transactional processing to improve automation, visibility, and significantly increase operational efficiency while maintaining scalability.
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