The tool has good user interface to make your social listening super easy. I have worked on this tool and found it very productive as it gave me many insights that would have never discovered about our clients.

Overall, Sysomos was very strong in terms of capturing mentions on specific channels, but leaves a lot to be desired when it comes to other channels. User experience on the channel, particularly on the Analyze function has a lot to be improved, as it is not as intuitive. Servicing from the accounts or client success team is also a big room for improvement.