Overview
Product Information on Talkdesk
What is Talkdesk?
Talkdesk Pricing
Overall experience with Talkdesk
“Platform Scalable With Strong Integrations But Advanced Features Require More Effort”
About Company
Company Description
Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Talkdesk
Performance of Talkdesk Across Market Features
Talkdesk Likes & Dislikes
Few things that I liked the most were the cloud native architecture that scales in reality and performs consistently across regions and strong integrations with other ticketing and analytics tools enabling better visibility and workflow automation.
the ability to do automatic analytics and quality assurance based on calls transcription
Omnichannel contact handling AI & automation Fast deployment and cloud scalability Strong CRM integrations Detailed reporting and dashboards
Some advanced configuration and reporting feature have a steeper learning curve and the UI at times feels complex for admin workflows
There are some challenges with integrations with 3rd parties and the live dashboard often presents issues but those are resolved quickly. You can't filter contacts synced from CRM.
Higher cost Some complexity & learning curve Customisation & reporting sometimes limited Dependent on internet quality
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Talkdesk Reviews and Ratings
- CUSTOMER SERVICE & SUPPORT ASSOCIATE1B-10B USDSoftwareReview Source
Platform Scalable With Strong Integrations But Advanced Features Require More Effort
Talkdesk has been a reliable and feature-rich platform for day-to-day customer and partner interactions, the solution is table scalable and integrates well with our broader cloud and security ecosystem, call quality analytics and routing capabilities meet enterprise needs and the platform supports both operational efficiency and improved customer engagement. - HEAD IT OPERATIONS1B-10B USDHealthcare and BiotechReview Source
Analytics and Quality Assurance Enhanced Despite Dashboard and Integration Challenges
Talkdesk does an amazing job doing call transcription, then thanks to interactions analytics you can see the main topics happening in your call center, sentiment of customers and agents, also based on the transcription you could setup an automatic calls quality evaluation. - EM<50M USDIT ServicesReview Source
Omnichannel Solution Offers Strong CRM Integration But Presents Cost and Learning Concerns
Helps you manage customer interactions across voice, chat, email, SMS, social channels, and more, all in a unified interface. Also support omnichannel engagement, automation, analytics and AI-powered tools to improve customer support and agent productivity. - Program Manager<50M USDTelecommunicationReview Source
Risultati ottimizzati e costi ridotti grazie all'adozione dell'AI generativa
L'adozione dell'AI a livello di processo real time e post contatto ha permesso di potenziare e rendere molto efficaci i nostri servizi e l'operato dei nostri agenti.