Love the product, support structure has had its ups and downs but has improved over the last few years.

Tanium as a platform for Vulnerability Management. The core features of have depth, however, the structure of certain modules for VA and Patching is not straight forward, requiring different licensing or modules that are typically available for other solutions in the market that offer VA and Patch. Another challenge we have encountered is the support model. Customers cannot connect directly to Tanium, they have to go through the distributor to raise or escalate issues. This creates extra steps in the process and can slow down the resolution.