Overview
Product Information on Tethr Platform
What is Tethr Platform?
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Overall experience with Tethr Platform
“Tethr Platform - For increased performance and sales”
About Company
Company Description
Tethr is a firm that harnesses the power of artificial intelligence to create actionable business intelligence by analyzing customer interactions. The company provides a platform that uses AI and Machine Learning to examine conversations from phone calls, chats and other customer engagements and automatically generates valuable insights. This eliminates the need for traditional data analysis, simplifying their users' workflows. The company's TethrRX dashboard uses this valuable data to identify potential areas of concern such as customer churn risk, contact center performance, productivity, and customer effort. The primary objective is to provide data-driven insights to improve sales, reduce churn, and lower expenses. Established in 2012 and headquartered in Austin, Texas, Tethr employs a fully remote workforce spread across the United States, emphasizing their dedication to providing a quality service to their users.
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Key Insights
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Performance of Tethr Platform Across Market Features
Tethr Platform Likes & Dislikes
Archive recordings of conversations with customers in real time which helps in accessing the information easily. Easy to use interface. Comes with a variety of features, like generating insights, performance monitoring. Comes with built in intelligence allowing improvisation on the agents performance and decision making.
vALUE for money effectiveness support
If integration with social media and other channels can be enhanced to better track the customer behaviour. Built in database of customers and contacts, maintaining each records for analytics and further use and consumption. Better to have call transcriptions as well along with the recording to make more sense of the written aspect.
UI Slowness not that user friendly
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Tethr Platform Reviews and Ratings
- ASSISTANT MANAGER50M-1B USDMiscellaneousReview Source
Tethr Platform - For increased performance and sales
It consumes data from various sources be it on premise, a network or cloud which too in a secure and more reliable manner preventing data loss. It is used to generate insights from customer phone calls and chats in an easy, efficient and less time consuming manner as it comes with a lot of features on built in insight categories. Very helpful in maintaining recording and monitoring of the conversations between clients, customers and the dedicated team members. - PRODUCT SUPPORT ENGINEER50M-1B USDFinance (non-banking)Review Source
Good product to use
A good product for the organization. Saves time with lot of functionality it has and can be very helpful in complex problems.