I've been using ThoughtSpot for about 2 years now. It has been an excellent BI tool to work with, even for someone who was new to BI platforms when I started. The learning curve was not steep. I quickly started creating Answers, Liveboards and custom formulas. It was easy to switch from grid to graph views. I tried using custom graphs (free option), but it definitely needs more work. I understand that the paid version (Vitara) is better but haven't tried it. The introduction of models (formerly worksheets) made the process even more structured and efficient. I liked that all the old worksheets were automatically converted to Models. When creating models, I like the ability to add multiple tables, then in the next step to search for columns in multiple tables/views, rename/add descriptions/synonyms etc. as needed, and then add the formulas that are presented as custom columns in the Answers. I also liked that I could use Spotter to create formulas. As a developer, I appreciate being able to create SQL views and use them directly in Models the same as tables. Administering our dev and prod environments, including updating connectors and bringing Snowflake tables and views into ThoughtSpot has been seamless. It would be even better if Models could support multiple connectors. Currently, only a single connector per model is supported. Overall, ThoughtSpot combines ease of use with easy and intuitive developer and admin capabilities. Their tech support is great - every time I needed help, I was able to either get someone to reply to me or hop on a call with me. It looks like they are constantly adding more features and improvements and it's exciting to see them grow.

It's still a steep learning curve for most business users to actually explore ThoughtSpot, despite the complexity being hidden behind a "simple" interface. What most users tend to do is simply view liveboards that analysts have built. The data preparation burden is high to enable any of the more sophisticated exploratory or "self-serve" analytics capabilities that ThoughtSpot might provide. That said, ThoughtSpot's fast-loading liveboards and clean UI have helped the business be able to view most things it needs. I've had very little experience with the customer success team at ThoughtSpot. Every time I've needed support, I have opened a support case via ThoughtSpot Community as it's always required technical expertise, which the customer success team cannot provide. But the community has been helpful and responsive.