My experience with Unily has been fantastic. The service has been exceptional and the support is second to none. Our CSM is always on hand to answer questions, solve queries and generally bounce ideas off. They've encouraged us to collaborate with their other customers, also, to help one another with our experiences. In terms of the product, I am an absolute advocate of Unily. I have seen it evolve over the years, going from strength to strength in terms of its product offering; well designed and useful features, engagement widgets, user experiences and more.

The Unily product is good especially compared to alternatives available on the market, but the onboarding experience was challenging and their service is challenging. If you select this vendor be prepared to manage them heavily. Most of their staff are new and not well trained on the product. Their default answer is always to look at their customer community forum, but many of the articles lack a necessary level of detail to actually be useful.