Name: Userlytics
Rating: 4 (2 reviews)

Overview

Product Information on Userlytics

Updated 17th March 2026

What is Userlytics?

Userlytics is a user experience research platform that helps businesses and agencies improve digital experiences across websites, apps, and prototypes. Founded in 2009, it provides access to a global panel of more than 2 million participants, enabling organizations to conduct moderated and unmoderated usability studies tailored to their needs. Designed for enterprises, product managers, UX designers, and marketing teams, Userlytics offers flexible testing options and scalable participant recruitment, making it suitable for projects of any size. Teams can observe users in real time or analyze recorded sessions to understand behavior and preferences. The platform also includes AI-powered tools such as AI Annotations and AI UX Analysis to quickly identify patterns in qualitative data. A key differentiator is the proprietary ULX Score, which benchmarks multiple dimensions of user experience to provide a comprehensive view of product performance and usability.

Overall experience with Userlytics

Designer

50M - 250M USD, Travel and Hospitality

FAVORABLE

“Great tool for user testings and validate design decisions ”

4.0

Apr 6, 2026

Userlytics has been a reliable part of our research toolkit. The platform covers the core needs of user testing well, from setting up tasks to reviewing sessions, and it integrates into a design workflow without too much friction. Not perfect, but dependable.

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CRITICAL

About Company

Company Description

Userlytics is a company founded in San Francisco in 2009, boasting an extensive global presence with offices in Miami, Florida and Madrid, Spain. The company specializes in remote user experience (UX) and usability testing through a proprietary platform, catering to enterprise clients across 39 countries. Userlytics prioritizes the importance of optimal user experience, emphasizing its crucial role as a defining element for digital businesses in relation to market share, profitability, and valuation. By maintaining a panel of approximately 2 million global participants, the company pioneers remote UX testing solutions for diverse customer experience requirements. Furthermore, the sophisticated Userlytics platform is engineered to assist Product Managers, UX Designers, and Marketers in acquiring both qualitative and quantitative user experience insights swiftly and iteratively, along with delivering comprehensive recommendations for a superior user experience. Userlytics stands as reliable support for a gamut of user testing projects, from agile iterative tests to intricate multinational projects.

Company Details

Company type

Private

Year Founded

2009

Head office location

Miami, United States

Number of employees

51 - 200

Website

http://www.userlytics.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Userlytics

Userlytics Likes & Dislikes

The test setup is very straightforward, and being able to script tasks clearly makes a real difference in the quality of the sessions. The results analysis side is also very useful. Being able to watch recordings alongside transcriptions helps translate findings into design requirements faster. Also, really like the AI analysis feature, even though it can be improved.

1. Seamless Remote testing 2. Session Recordings & Transcriptions 3. User-Friendly Interface 4. Quantitative and qualitative insights

Participant quality can be inconsistent. Some sessions feel genuinely insightful, others less so, and when you're trying to validate a design decision, that variability adds noise to your findings.

1. Finding the right target audience 2. Limited filtering and segmentation 3. Occasional Platform lag/slowness

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Market Guide for User Research Platforms

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50M-1B USD

Travel and Hospitality

Review Source

Great tool for user testings and validate design decisions

UX Researcher

10B+ USD

Transportation

Exploring Userlytics: A New Perspective on UX Research Tools

Feb 27, 2025

Userlytics is a useful tool for UX research, offering seamless usability testing and valuable insights.

Userlytics

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Overall experience with Userlytics

“Great tool for user testings and validate design decisions ”