Overview
Product Information on Zendesk Explore
What is Zendesk Explore?
Zendesk Explore Pricing
Overall experience with Zendesk Explore
“Personalization and Dashboard Export Features Enhance Zendesk Explore Experience”
“ZenDesk Explore is nice to have but cannot be relied upon 100% of the time. ”
About Company
Company Description
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.
Company Details
Do You Manage Peer Insights at Zendesk?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Zendesk Explore
Deciding Factors: Zendesk Explore Vs. Market Average
Zendesk Explore Likes & Dislikes
I like the ability to personalize and export dashboards in CSV.
It is user friendly and easy to learn.
The ability to create custom metrics and attributes.
I can require some training to be fully in ease with the tool.
The data analytics doesn't always seem accurate.
Report distribution options do not exist. You should be able to distribute reports without having to have them contained on a dashboard.
Top Zendesk Explore Alternatives
Peer Discussions
Zendesk Explore Reviews and Ratings
- MANAGER, CUSTOMER SERVICE AND SUPPORT<50M USDBankingReview Source
Personalization and Dashboard Export Features Enhance Zendesk Explore Experience
Zendesk Explore is the ideal tool to personalise dashboards and monitor our customer support performance. - Technical Operations Manager50M-1B USDTelecommunicationReview Source
Zendesk Explore: A Deep Dive into Operational Insight
Zendesk Explore is excellent. The depth of reporting provides a robust insight into your operation. - IT SERVICE DESK MANAGER50M-1B USDRetailReview Source
Great analytical tool for a ticketing system.
One of the best analytical tool that provides in-depth insights and analytic on end user interactions, support tickets and more information with Zendesk - Operations Associate50M-1B USDFinance (non-banking)Review Source
ZenDesk Explore is nice to have but cannot be relied upon 100% of the time.
The overall experience is average, the analytics don't seem 100% accurate - IT Services Associate50M-1B USDIT ServicesReview Source
Customer service data analysis to optimize performance
Zendesk explore has walked with us through the journey of gaining insights of customer service data through analysis and visualization of metrics. With the tool's customizable dashboards and reports we are able to measure the KPIs. with all the comprehensive insights we are able to make data driven decisions and we are able to optimize performance of our teams. Overall the experience with the tool has been outstanding.