• Categories

    • Loading categories...

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. AirDroid Remote Support
Logo of AirDroid Remote Support

AirDroid Remote Support

bySand Studio
in Remote Desktop Software
5.0

Overview

Product Information on AirDroid Remote Support

Updated 13th October 2025

What is AirDroid Remote Support?

AirDroid Remote Support is a software designed to facilitate remote assistance by enabling real-time device control and guidance for technical support teams. The software allows connection to remote Android and iOS devices, providing features such as screen sharing, voice call support, and visual guidance through gesture overlays and annotation tools. It supports secure connections and session recording, allowing support personnel to diagnose and resolve issues on the user’s device efficiently. The software addresses the business need for minimizing device downtime and improving remote troubleshooting efficiency by enabling direct interaction and communication between support staff and end users without the need for physical presence.

AirDroid Remote Support Pricing

AirDroid Remote Support software uses a subscription-based pricing model with various plans differentiated by features and the number of licenses. The software generally offers options that can be billed monthly or annually, allowing organizations to select a plan based on their user and feature requirements.

Overall experience with AirDroid Remote Support

leader
250M - 500M USD, Retail
FAVORABLE

“High Severity Problems Solved Efficiently by Practical Tool”

5.0
Sep 24, 2024
Our overall experience has been highly positive, with a few areas identified for potential improvement. AirDroid Remote Support offers a clean and intuitive user interface, making it easy for both support staff and end-users to navigate.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 1st November 2023

Sand Studio is a customer-first company that builds software designed to improve efficiency and productivity for individuals and business of all sizes. Our solutions include mobile device management, remote control, and remote support.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2011
Head office location
Singapore, Singapore
Number of employees
51 - 200
Annual Revenue
<50M USD
Website
https://www.airdroid.com/business

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: AirDroid Remote Support
Performance of AirDroid Remote Support Across Market Features

AirDroid Remote Support Likes & Dislikes

Like

Seamless remote control, with the ability to remotely control devices, is perhaps the most valuable feature of Airdroid Remote Support. This functionality allows our support team to diagnose and resolve issues in real-time, providing a level of service that is both efficient and effective.

Read Full Review
Dislike

Mobile app experience, although functional, could benefit from improvements. Users have reported occasional sync issues and feature limitations compared to the desktop version. Enhancing the mobile app's performance, ensuring feature parity with the desktop version, and streamlining the user interface would significantly improve the overall end-user experience.

Read Full Review

Top AirDroid Remote Support Alternatives

Logo of TeamViewer Remote
1. TeamViewer Remote
4.5
(1636 Ratings)
Logo of Zoho Assist
2. Zoho Assist
4.6
(689 Ratings)
Logo of AnyDesk
3. AnyDesk
4.5
(199 Ratings)
View All Alternatives

Peer Discussions

AirDroid Remote Support Reviews and Ratings

5.0

(1 Rating)

Rating Distribution

5 Star
100%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.0

Service & Support

5.0

Product Capabilities

5.0

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • leader
    50M-1B USD
    Retail
    Review Source

    High Severity Problems Solved Efficiently by Practical Tool

    5.0
    Sep 24, 2024
    Our overall experience has been highly positive, with a few areas identified for potential improvement. AirDroid Remote Support offers a clean and intuitive user interface, making it easy for both support staff and end-users to navigate.
Showing Result 1-1 of 1

Recommended Gartner Research

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.