Zoho Assist has been an incredible addition to our toolbox. One of the biggest reasons for this is the ability to remotely support devices across Operating Systems, without needing to be on that specific OS. Being part of an institution that is mostly Windows OS, we found it difficult to provide remote support for other OS, but with Zoho, we can now remote in to support all of our users. Zoho has also provided us with an easy to use tool to push minor commands that helped fix issues quickly and easily.

I have 2 technicians and 150 or so computers in my Zoho organization and have used it for several years. Overall experience is okay but there were ongoing technical issues happening every now and then until about 6-12 months ago. It is now more stable. I would still like the manufacturer to add support for dual monitors displayed at the same time properly. The Windows native client (which everyone preffers over web client) cannot display 2 monitors in the same time, which is a tough pill to swallow for many Zoho users that need to access their computers remotely through Zoho. The web version supports it but it's not workable, rather very improvised. I hope things will go into right direction fairly soon.