Name: Zoho Assist
Rating: 4.6 (704 reviews)

Overview

Product Information on Zoho Assist

Updated 13th October 2025

What is Zoho Assist?

Zoho Assist is a remote support and unattended access software designed to help businesses and IT professionals initiate and manage secure remote sessions. The software enables users to troubleshoot devices, transfer files, and collaborate with clients by sharing screens and using remote control functionality. Zoho Assist provides support for multiple platforms including Windows, Mac, Linux, iOS, and Android, facilitating remote access to computers and mobile devices. It includes features such as multi-monitor navigation, session recording, and remote reboot, which address the need for efficient technical support and device management. The software aims to streamline IT support operations by reducing response times and improving accessibility for geographically dispersed teams and customers.

Overall experience with Zoho Assist

IT Manager

<50M USD, Consumer Goods

FAVORABLE

“Deployment and Remote Access Simplified With Intuitive Interface and Minor Restrictions”

5.0

Dec 17, 2025

A simple, robust & easily deployable remote & assistance product. Zoho assist is my "go to" for remote access support tools

MANAGER, CUSTOMER SERVICE AND SUPPORT

<50M USD, IT Services

CRITICAL

“Review from a senior IT consultant with 30 years experience.”

3.0

Mar 17, 2026

I have 2 technicians and 150 or so computers in my Zoho organization and have used it for several years. Overall experience is okay but there were ongoing technical issues happening every now and then until about 6-12 months ago. It is now more stable. I would still like the manufacturer to add support for dual monitors displayed at the same time properly. The Windows native client (which everyone preffers over web client) cannot display 2 monitors in the same time, which is a tough pill to swallow for many Zoho users that need to access their computers remotely through Zoho. The web version supports it but it's not workable, rather very improvised. I hope things will go into right direction fairly soon.

About Company

Company Description

Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.

Company Details

Company type

Private

Year Founded

1996

Head office location

Chennai, India

Number of employees

10001+

Website

https://www.zoho.com/

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Key Insights

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User Sentiment About Zoho Assist

Reviewer Insights for: Zoho Assist

Deciding Factors: Zoho Assist Vs. Market Average

Performance of Zoho Assist Across Market Features

Zoho Assist Likes & Dislikes

Clean Simple Interface, Ease of persistent remote access deployment access, remote support site is simple to direct cutomers to and get logged in.

Easyness of administering/managing remote access to a large number of computers

I love the unattended access portion and the ability to add notes on the Desktop display name portion which helps me remember which Desktops are what.

There are few if any things I dislike... maybe the extra prompts before a remote session starts or the extra steps to get running on a mac, but those are more due to external forces than anything... maybe some of the restrictions on license levels, but thats more a function of my budget than anything, its a robust software for the level we pay for.

No direct phone support for Zoho assist. No 2 monitors through windows native client.

I have not really had any issues with the product yet. One gripe would be while using unattended access not being able to login with the PC being off, but that would happen with any remote service. Second would be having to use the Authenticator app to login, but I understand it is for security reasons. Third would just be moving around in the program takes a little getting use to but once you get familiar with it, it is a breeze.

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Peer Discussions

Zoho Assist Reviews and Ratings

4.6

(704 Ratings)

Rating Distribution

5 Star: 66%
4 Star: 31%
3 Star: 3%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.7

Service & Support

4.6

Product Capabilities

4.7

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IT Manager
<50M USD
Consumer Goods
Review Source
Deployment and Remote Access Simplified With Intuitive Interface and Minor Restrictions
5.0
Dec 17, 2025
A simple, robust & easily deployable remote & assistance product. Zoho assist is my "go to" for remote access support tools
MANAGER, CUSTOMER SERVICE AND SUPPORT
<50M USD
IT Services
Review Source
Review from a senior IT consultant with 30 years experience.
3.0
Mar 17, 2026
I have 2 technicians and 150 or so computers in my Zoho organization and have used it for several years. Overall experience is okay but there were ongoing technical issues happening every now and then until about 6-12 months ago. It is now more stable. I would still like the manufacturer to add support for dual monitors displayed at the same time properly. The Windows native client (which everyone preffers over web client) cannot display 2 monitors in the same time, which is a tough pill to swallow for many Zoho users that need to access their computers remotely through Zoho. The web version supports it but it's not workable, rather very improvised. I hope things will go into right direction fairly soon.
Director of IT
Gov't/PS/Ed
Education
Review Source
A super simple powerful tool that is a must have for any IT user.
5.0
Mar 17, 2026
Overall the product is very user friendly and easy to setup from day one.
It Associate
<50M USD
Consumer Goods
Review Source
Zoho Remote Assist Delivers Solid Features But Falls Short In Post-Sale Support
3.0
Mar 2, 2026
Zoho Remote Assist is a good remote support solution with solid features, ease of use and a fair price. However, its after-sales support tends to fall below what other providers offer. This can make resolving issues or getting help less efficient compared to competitors.
DIRECTOR OF MARKETING AND INFORMATION SY
<50M USD
Services (non-Government)
Review Source
Solid Remote Assistance Service Integrated with Zoho Desk
5.0
Feb 25, 2026
We were already familiar with Zoho Desk, so when we needed a way to add remote assistance, I was pleased that Zoho Assist was available. We have begun to use the service with successful tests on PC and iOS platforms. There was a macOS user who had trouble getting the client to work, so we have some additional testing to do so we can instruct our users to begin the remote session. But overall, we remain pleased.

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