Overview
Product Information on Zoho Assist
Updated 13th October 2025
What is Zoho Assist?
Zoho Assist Pricing
Overall experience with Zoho Assist
IT Manager
Gov't/PS/ED <5,000 Employees, EducationFAVORABLE
“Remote Access Simplified With Zoho Assist Yet Apple User Permissions Remain Challenging”
Zoho Assist has been an incredible addition to our toolbox. One of the biggest reasons for this is the ability to remotely support devices across Operating Systems, without needing to be on that specific OS. Being part of an institution that is mostly Windows OS, we found it difficult to provide remote support for other OS, but with Zoho, we can now remote in to support all of our users. Zoho has also provided us with an easy to use tool to push minor commands that helped fix issues quickly and easily.
MANAGER, CUSTOMER SERVICE AND SUPPORT
<50M USD, IT ServicesCRITICAL
“Review from a senior IT consultant with 30 years experience.”
I have 2 technicians and 150 or so computers in my Zoho organization and have used it for several years. Overall experience is okay but there were ongoing technical issues happening every now and then until about 6-12 months ago. It is now more stable. I would still like the manufacturer to add support for dual monitors displayed at the same time properly. The Windows native client (which everyone preffers over web client) cannot display 2 monitors in the same time, which is a tough pill to swallow for many Zoho users that need to access their computers remotely through Zoho. The web version supports it but it's not workable, rather very improvised.
I hope things will go into right direction fairly soon.
About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Company Details
Company type
Private
Year Founded
1996
Head office location
Chennai, India
Number of employees
10001+
Website
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- IT ManagerGov't/PS/EdEducationReview Source
Remote Access Simplified With Zoho Assist Yet Apple User Permissions Remain Challenging
Zoho Assist has been an incredible addition to our toolbox. One of the biggest reasons for this is the ability to remotely support devices across Operating Systems, without needing to be on that specific OS. Being part of an institution that is mostly Windows OS, we found it difficult to provide remote support for other OS, but with Zoho, we can now remote in to support all of our users. Zoho has also provided us with an easy to use tool to push minor commands that helped fix issues quickly and easily. - IT Manager<50M USDConsumer GoodsReview Source
Deployment and Remote Access Simplified With Intuitive Interface and Minor Restrictions
A simple, robust & easily deployable remote & assistance product. Zoho assist is my "go to" for remote access support tools - MANAGER, CUSTOMER SERVICE AND SUPPORT<50M USDIT ServicesReview Source
Review from a senior IT consultant with 30 years experience.
I have 2 technicians and 150 or so computers in my Zoho organization and have used it for several years. Overall experience is okay but there were ongoing technical issues happening every now and then until about 6-12 months ago. It is now more stable. I would still like the manufacturer to add support for dual monitors displayed at the same time properly. The Windows native client (which everyone preffers over web client) cannot display 2 monitors in the same time, which is a tough pill to swallow for many Zoho users that need to access their computers remotely through Zoho. The web version supports it but it's not workable, rather very improvised. I hope things will go into right direction fairly soon. - Director of ITGov't/PS/EdEducationReview Source
A super simple powerful tool that is a must have for any IT user.
Overall the product is very user friendly and easy to setup from day one. - It Associate<50M USDConsumer GoodsReview Source
Zoho Remote Assist Delivers Solid Features But Falls Short In Post-Sale Support
Zoho Remote Assist is a good remote support solution with solid features, ease of use and a fair price. However, its after-sales support tends to fall below what other providers offer. This can make resolving issues or getting help less efficient compared to competitors.
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