Overview
Product Information on Zoho Assist
What is Zoho Assist?
Zoho Assist Pricing
Overall experience with Zoho Assist
“Deployment and Remote Access Simplified With Intuitive Interface and Minor Restrictions”
“Zoho Remote Assist Delivers Solid Features But Falls Short In Post-Sale Support”
About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
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User Sentiment About Zoho Assist
Reviewer Insights for: Zoho Assist
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Performance of Zoho Assist Across Market Features
Zoho Assist Likes & Dislikes
Clean Simple Interface, Ease of persistent remote access deployment access, remote support site is simple to direct cutomers to and get logged in.
Zoho Assist has an easy-to-use interface that makes it simple for both support techs and end users to start and manage remote sessions. Its web-based access allows connections from any computer, while multi-factor authentication adds an extra layer of security protection for remote access.
Multiple monitor support. Mobile device support. Integration with Zoho Desk.
There are few if any things I dislike... maybe the extra prompts before a remote session starts or the extra steps to get running on a mac, but those are more due to external forces than anything... maybe some of the restrictions on license levels, but thats more a function of my budget than anything, its a robust software for the level we pay for.
The level of post-purchase support is not as strong as that of some competitors, which can lead to slow issue resolution and less efficient assistance when help is needed
The only hitch so far was that the permissions required on macOS were beyond one particular user's ability to understand. We've had success with most users.
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Peer Discussions
Zoho Assist Reviews and Ratings
- IT Manager<50M USDConsumer GoodsReview Source
Deployment and Remote Access Simplified With Intuitive Interface and Minor Restrictions
A simple, robust & easily deployable remote & assistance product. Zoho assist is my "go to" for remote access support tools - It Associate<50M USDConsumer GoodsReview Source
Zoho Remote Assist Delivers Solid Features But Falls Short In Post-Sale Support
Zoho Remote Assist is a good remote support solution with solid features, ease of use and a fair price. However, its after-sales support tends to fall below what other providers offer. This can make resolving issues or getting help less efficient compared to competitors. - DIRECTOR OF MARKETING AND INFORMATION SY<50M USDServices (non-Government)Review Source
Solid Remote Assistance Service Integrated with Zoho Desk
We were already familiar with Zoho Desk, so when we needed a way to add remote assistance, I was pleased that Zoho Assist was available. We have begun to use the service with successful tests on PC and iOS platforms. There was a macOS user who had trouble getting the client to work, so we have some additional testing to do so we can instruct our users to begin the remote session. But overall, we remain pleased. - Accountant50M-1B USDHealthcare and BiotechReview Source
A Great Remote Desktop Solution For Business - Secure and Reliable
We have Zoho Assist deployed across all departments and it has been helpful when it comes to working remotely and/or getting assistance remotely. In addition, the tool has boosted the efficiency of our IT teams whereby they are able to troubleshoot issues remotely, push updates, and manage devices thereby saving time/cost. In addition, Zoho Assist also makes screen sharing, session recording and file transfer easy, all of which are great capabilities. I have had an awesome experience. - Director of IT50M-1B USDRetailReview Source
Evaluation Highlights Simplicity and Cost as Main Benefits for Team Adoption
We have been looking for simple and cost effective solution for our administrators and applications team to connect and work, we found this solution to be the best from those we evaluated and opt to choose it.