Name: BeyondTrust Remote Support
Rating: 4.7 (554 reviews)

Overview

Product Information on BeyondTrust Remote Support

Updated 13th October 2025

What is BeyondTrust Remote Support?

BeyondTrust Remote Support is a software designed to enable secure and efficient remote access to desktops, laptops, and mobile devices for IT professionals and support teams. The software facilitates remote troubleshooting, incident resolution, and maintenance without requiring end users to install software beforehand. Features include session management, screen sharing, chat communication, file transfer, and permissions management to ensure controlled access. The software integrates with IT service management platforms, supports multi-platform environments, and provides audit and reporting capabilities to help organizations address technical issues and minimize downtime. It is used to streamline support processes and improve operational efficiency.

Overall experience with BeyondTrust Remote Support

IT ASSOCIATE

50M - 250M USD, Manufacturing

FAVORABLE

“Great product that delivers improvements”

5.0

Nov 24, 2025

We moved from another support program over to BeyondTrust, and while we haven't fully completed the deployment throughout our organization yet, the experience with BeyondTrust has been much better. The support that we've received when issues have arisen, and just the overall usability of the program has made our jobs significantly easier from a perspective of remoting to user computers to assist for troubleshooting.

ADMINISTRATOR

1B - 3B USD, Banking

CRITICAL

“Great Product - BeyondTrust Remote Support”

3.0

Aug 13, 2025

Good, fast, easy to setup, secure, flexible, able to reach user with Admin

About Company

Company Description

BeyondTrust focuses on Privileged Access Management (PAM), providing services and products to organizations globally. They help businesses secure and manage their privileges both within traditional and hybrid environments, including the cloud. BeyondTrust's integrated solutions offer an advanced PAM solution, designed to minimize the attack surface. The Universal Privilege Management methodology from BeyondTrust aims to secure privileges across access, passwords and endpoints. This provides organizations with the necessary control and visibility to foster operational performance, gain compliance, and mitigate risks.

Company Details

Company type

Private

Year Founded

1985

Head office location

Johns Creek, United States

Number of employees

1001 - 5000

Website

http://www.beyondtrust.com

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A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About BeyondTrust Remote Support

Reviewer Insights for: BeyondTrust Remote Support

Deciding Factors: BeyondTrust Remote Support Vs. Market Average

Performance of BeyondTrust Remote Support Across Market Features

BeyondTrust Remote Support Likes & Dislikes

- The connection to units feels more reliable compared to what we were using previously. There would be frequent disconnections, or freezing. To then fix that issue, we would need to exit the entire application and re-open/sign-in, but since switching, we haven't encountered the same problems. - We're able to uninstall certain applications in the background without needing to interrupt the user's work. - The chat functionality has been awesome, makes remote sessions much easier. - Transferring files is simple, and does not require a lot of extra work for it to function.

Easy

If you are an administrative user you can hop in easily if the device is on your network. If you pin Jump Clients, you can pull yourself into a machine even if it's off network. You can have user initiated sessions via email or code through a web portal, or a user can initiate a connection to representatives who are logged in and available. Once I am connected I can use the logged in user's credentials or elevate them and use my own, access the command line with my privileges, and transfer files. This makes it easy to help employees who are traveling and having issues. I also like the security mechanisms, in that you can restrict access to the cloud appliance so that only users in your network can access it.

This is a difficult question to answer, because there's not much that I don't like about the program. There doesn't seem to be a way (at least that I've discovered) to edit the groups/users tabs while in the remote support program, and in most cases (for our deployment) some aren't relevant, so it would be nice to have an easy option to customize those tabs. I believe that I had to enable some extra features such as viewing more detailed information about the computer, applications, etc. when we first started, which technically didn't happen until later when I stumbled upon it by accident, so having those enabled by default would be helpful I think. I feel like it would be more useful to be enabled automatically rather than disabled automatically and then have to enable it. Increased documentation on ensuring the BeyondTrust services stay running on the target computers would be helpful. We've found in some cases the services stop unexpectedly on the target computer, which means we can't remote to it since it's offline, and then have to reboot or manually start the service to fix it. I've received support for this issue, but increased documentation on how to tackle the problem would be helpful.

support doesn't want to get on a support call or meeting

You can view, but not control, macOS and iOS devices. It occasionally triggers EDR programs with its behavior, which will prevent the connection unless an exception is added. Occasionally the authomatic updating won't fully go through, and you might have to install the updated client manually.

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BeyondTrust Remote Support Reviews and Ratings

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50M-1B USD

Manufacturing

Review Source

Great product that delivers improvements

IT Security & Risk Management Associate

1B-10B USD

Energy and Utilities

Remote Support Cloud Offers Flexible Access With Security and Admin Control Features

May 4, 2026

We use Remote Support Cloud, and the best thing about it is the flexibility. There is pretty much always a way to get to the machine if it is on the Internet. I also like that it incorporates command line, easy elevation of privileges, screen recording, and file transfer capabilities. It's the best remote software I've used.

Engineer

<50M USD

Banking

Session Recording Lacks Audio While AI And Mobile Features Are Suggested

Dec 11, 2025

We are using Bomgar for more than 5 years and all our support is done with the remote support and client finds it easy to connect, only few improvements that could be done is when remote in Audio Support over the internet so we can call the client and connect and talk over now most time we call over Telephone line or zoom for voice and then connect over Bomgar, also we use the chat communication. and the session recordings get saved but without voice. this area could be improved

It Help Desk Technician

Highly Capable Remote Support Tool with Negligible Paint Points

Mar 13, 2026

Overall, BeyondTrust's remote support tool is an amazing product that rarely gives issues which is great when working with it almost every day. With the good performance, the rare issues are very negligible and are more of quality-of-life issues rather than performance issues.

Director of IT

IT Services

Secure Remote Access Meets Cloud Transition Challenges With Higher Expenses Expected

Nov 12, 2025

We have been using BeyondTrust Remote Support for over 11 years. It is an indispensable tool for our organisation and has worked faultlessly for over a decade.

Overview

Product Information on BeyondTrust Remote Support

What is BeyondTrust Remote Support?

BeyondTrust Remote Support Pricing

Overall experience with BeyondTrust Remote Support

“Great product that delivers improvements”

“Great Product - BeyondTrust Remote Support”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About BeyondTrust Remote Support

Reviewer Insights for: BeyondTrust Remote Support

Deciding Factors: BeyondTrust Remote Support Vs. Market Average

Performance of BeyondTrust Remote Support Across Market Features

BeyondTrust Remote Support Likes & Dislikes

Top BeyondTrust Remote Support Alternatives

Peer Discussions

BeyondTrust Remote Support Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

User Sentiment About BeyondTrust Remote Support

Reviewer Insights for: BeyondTrust Remote Support

Deciding Factors: BeyondTrust Remote Support Vs. Market Average

Performance of BeyondTrust Remote Support Across Market Features

BeyondTrust Remote Support Likes & Dislikes

Recommended Gartner Insights

Top BeyondTrust Remote Support Alternatives

BeyondTrust Remote Support Reviews and Ratings

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2. Secret Server

3. CyberArk Privileged Access Manager

Great product that delivers improvements

Remote Support Cloud Offers Flexible Access With Security and Admin Control Features

Session Recording Lacks Audio While AI And Mobile Features Are Suggested

Highly Capable Remote Support Tool with Negligible Paint Points

Secure Remote Access Meets Cloud Transition Challenges With Higher Expenses Expected

4.7

(554 Ratings)

Rating Distribution

Customer Experience

Product Capabilities