Service Integration and Management Services Reviews and Ratings

SIAM refers to the provision of technology consulting, project implementation and operational management services related to overseeing service delivery of multiple internal and external IT and business process service providers. The goal is to achieve seamless end-to-end service outcomes with a single point of accountability in a multisourced IT services environment or ecosystem. SIAM is typically a function needed in multisourced infrastructure and application outsourcing initiatives with applicability in business process outsourcing (BPO) with the ability to integrate other business function deals. In addition, the definition includes the management of cloud service providers in the hybrid IT environment. We have provided more details in the Market Analysis section on specific services delivered for each category of related offerings.

How these categories and markets are defined