Overview
Product Information on 3CX
What is 3CX?
3CX Pricing
Overall experience with 3CX
“Easy Mobile Usage Appreciated Despite Inconsistent Mac Desktop Application Performance”
“Easy Initial Deployment Contrasts With Challenging Configuration After Software Update”
About Company
Company Description
3CX is a firm that specializes in the development of an open standards communication solution. This solution is designed to transform business connectivity and collaboration by supplanting proprietary PBXs. The software developed by 3CX allows businesses of various sizes to reduce telecommunication expenses, augment productivity among employees, and improve customer experiences. The firm's comprehensive communication package includes an array of features such as integrated video conferencing, applications compatible with Android and iOS, live chat functionality for websites, and integration with SMS and WhatsApp Messaging.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: 3CX
Performance of 3CX Across Market Features
3CX Likes & Dislikes
Having the ability to download the phone app on my cell phone. No need for a desktop and/or a physical phone
The fact that our end users have the choice of mobile, soft phone, or a hardware based handset.
System allows for a hybrid setup, on premises and in the cloud. Ability to transfer calls from phone to desktop to cell phone app and not drop the call. You can set up extensions just about anywhere there is an internet connection
With a mac, if you use the desktop app, it's not always working well
The latest upgrade to version 20 has been a challenge. The admin interface has changed location/method of making configuration changes and has added time to that process. Reassigning a phone to a new user is a pain...
We had to have the setup configuration of IVR's and Groups by a 3CX vendor. Major additions or subtractions need to be done by the 3CX vendor. Had connectivity issues with the desk phones not negotiating through our firewalls.
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3CX Reviews and Ratings
- IT ASSOCIATE<50M USDHealthcare and BiotechReview Source
Easy Initial Deployment Contrasts With Challenging Configuration After Software Update
Our initial rollout was fairly straightforward. We went with phones that were on their compatible list so they connected right away without any issues. - CHIEF HUMAN RESOURCES OFFICER<50M USDServices (non-Government)Review Source
Easy Mobile Usage Appreciated Despite Inconsistent Mac Desktop Application Performance
Easy to use and we like the overall functionality of the product. - IT ASSOCIATE<50M USDTravel and HospitalityReview Source
Hybrid VoIP Platform Enables Call Transfers and Flexible Extension Setups Anywhere
Good Value for Service. Unlike other VoIP cloud services, 3CX can be hybrid. We were able to bring our own numbers. We used a tech service for the initial setup, and they agreed to train our techs to manage the platform. - Chief Information Officer50M-1B USDServices (non-Government)Review Source
Stay Connected Anywhere, Anytime with 3CX's Mobile & Remote Access
3CX is a robust unified communications program that offers live chat, messaging, video and voice call features in one central repository. I highly rate 3CX since it offers advanced call management features such as call routing and recording. - English Teacher50M-1B USDServices (non-Government)Review Source
3CX: Most Optimal Tool for Live Chat and A/V/W Conferencing
3CX enhances seamless communication through voice and audio conferencing in a central repository. The only challenge is lack of offline access but it is not a big issue since whenever I am not using WiFi I use mobile data.