Overview
Product Information on RingEX
Updated 13th October 2025
What is RingEX?
RingEX Pricing
Overall experience with RingEX
IT Associate
50M - 250M USD, Healthcare and BiotechFAVORABLE
“Complex Back End in RingCentral Offers Both Detailed Control and Navigation Challenges”
RingCentral is quite a change from our old system. We had a great transition team that helped us with many technical hurdles along the way and helped map over 600 users from our old system to the new one. There were some less than ideal outcomes during the build and transition period where some things unintentionally slipped through the cracks, but the positives have outweighed the negatives so far. My technical support contact at RC has been extremely helpful over the past several months as I try to refine the system now that it's fully implemented. Most things have worked great and even with a few rough patches we've managed to get things just right for the company.
Director of Human Resources
10B - 30B USD, RetailCRITICAL
“Real-Time Dashboard Applauded but Analytics and Support Raise Concerns”
The project was delayed due to frequent changes in engineering resources. A lack of a complete design at the time of quoting resulted in multiple change orders, reflecting an overpromised scope and underdelivered execution.
About Company
Company Description
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes.
Company Details
Company type
Public
Year Founded
1999
Head office location
Belmont, United States
Number of employees
5001 - 10000
Website
Do You Manage Peer Insights at RingCentral?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top RingEX Alternatives
Peer Discussions
RingEX Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- IT Associate50M-1B USDHealthcare and BiotechReview Source
Complex Back End in RingCentral Offers Both Detailed Control and Navigation Challenges
RingCentral is quite a change from our old system. We had a great transition team that helped us with many technical hurdles along the way and helped map over 600 users from our old system to the new one. There were some less than ideal outcomes during the build and transition period where some things unintentionally slipped through the cracks, but the positives have outweighed the negatives so far. My technical support contact at RC has been extremely helpful over the past several months as I try to refine the system now that it's fully implemented. Most things have worked great and even with a few rough patches we've managed to get things just right for the company. - Systems Administrator50M-1B USDManufacturingReview Source
Ease of Use and Cross-Platform Functionality Highlighted in RingEX Experience
My company implemented RingEX from RingCentral a year ago, and it has been an excellent product for us. I love how easy it is for end users to use, and it works across all of our usual platforms. RingCentral did drop the ball on providing us admin training, and the admin user interface was a bit unintuitive at first. That said, we were able to figure it out internally and the product just works fine for our needs. - Engineer<50M USDHealthcare and BiotechReview Source
Scalability and Functionality Stand Out but Bulk Actions Need Refinement
I currently manage, support, demo, migrate, build, update, and deploy RingEX to many centers across the US - IT Manager<50M USDConstructionReview Source
Intuitive Design Simplifies Basic Tasks but Complex Rule Setup Remains Difficult
It's great, very easy to use, user interface is very intuitive. - Engineer1B-10B USDInsurance (except health)Review Source
Voicemail Notifications Praised While Integration and Update Clarity Need Improvement
Overall, my experience has been very positive. Working with RingCentral - particularly in administration, migrations and user support - has been a great experience.
...
Showing Result 1-5 of 803
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
