Overview
Product Information on RingEX
What is RingEX?
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Overall experience with RingEX
“Complex Back End in RingCentral Offers Both Detailed Control and Navigation Challenges”
“Unresolved Issue Hampers Client Communications on RingCentral”
About Company
Company Description
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About RingEX
Reviewer Insights for: RingEX
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Performance of RingEX Across Market Features
RingEX Likes & Dislikes
RingCentral has a very detailed and complex back end that allows for a lot of granular control and allows for remote service when problems come up and I am not at the office.
Phone calls within RingCentral app, the Teams plugin, and from the RingCentral mobile app are great, simple to make and use. The integration with Teams has been incredibly useful and helpful. It is occasionally a little slow to load at first, but then works perfectly. The IVR creation with the visual IVR has been amazing to work with, simple to make adjustments to our very complex phonetree.
The uptime is great. We use the platform primarily for independent phone system management and have 100 independent sites under one tenant. I love RingEX because of the scalability and functions of the product. What works for 1 site may be different for another and RingCentral allows for completely independent build mechanisms. RingCentral also consistently delivers improvements, making the product better all the time.
The complexity of the back end sometimes causes it to be very redundant in some areas and, in others, makes things difficult to know what menu you need to be on when there are 4 different sections for the same task, but you have to make sure you are in the right section depending on various other factors which you have to figure out yourself over time. it is also lacking a few features that other older systems have, and their feature suggestion forum seems like a placebo for people wanting more things as it does not appear that suggestions are implemented very often.
Support in general is difficult to navigate and for the last several months, we've had to solve issues completely on our own. Our account reps over the last two years have been non-responsive. RingCentral Video is terrible, low quality, dropped calls constantly. Not what we were promised. The admin portal UI is incredibly complex, things aren't where you'd expect them to be, and the process of adding a new account takes place in several different tabs rather than having a streamlined wizard. If you forget one step, it's awful.
SMS is not a secure messaging platform. RCS or some sort of an encrypted messaging platform would be beneficial. Some functionality for bulk actions could be improved. Some steps (moving users from one cost center to another) used to have a bulk action that was taken away. There are some UX design changes that haven't helped or hurt, but could be improved further. Customer support used to be a pain, and admittedly has gotten better in the last year or so.
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RingEX Reviews and Ratings
- IT Associate50M-1B USDHealthcare and BiotechReview Source
Complex Back End in RingCentral Offers Both Detailed Control and Navigation Challenges
RingCentral is quite a change from our old system. We had a great transition team that helped us with many technical hurdles along the way and helped map over 600 users from our old system to the new one. There were some less than ideal outcomes during the build and transition period where some things unintentionally slipped through the cracks, but the positives have outweighed the negatives so far. My technical support contact at RC has been extremely helpful over the past several months as I try to refine the system now that it's fully implemented. Most things have worked great and even with a few rough patches we've managed to get things just right for the company. - Engineer<50M USDHealthcare and BiotechReview Source
Scalability and Functionality Stand Out but Bulk Actions Need Refinement
I currently manage, support, demo, migrate, build, update, and deploy RingEX to many centers across the US - IT Manager<50M USDConstructionReview Source
Intuitive Design Simplifies Basic Tasks but Complex Rule Setup Remains Difficult
It's great, very easy to use, user interface is very intuitive. - Engineer1B-10B USDInsurance (except health)Review Source
Voicemail Notifications Praised While Integration and Update Clarity Need Improvement
Overall, my experience has been very positive. Working with RingCentral - particularly in administration, migrations and user support - has been a great experience. - Operations Associate50M-1B USDConstructionReview Source
Inconsistent Customer Service Response Times Lead to Delayed Issue Resolutions
For the most part the service works great but when something goes wrong it can take quite a while to get it fixed.