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Logo of RingEX

RingEX

byRingCentral
in
4.3
Market Presence: Unified Communications as a Service, Workstream Collaboration

Overview

Product Information on RingEX

Updated 13th October 2025

What is RingEX?

RingEX is a cloud-based communications software that integrates voice, video, messaging, and collaboration tools into a unified platform for businesses. The software offers features such as phone calls, video meetings, team messaging, and file sharing, accessible from desktop and mobile devices. It includes management capabilities like call routing, analytics, and administrative controls, supporting organizations in streamlining communication processes and enhancing team coordination. RingEX addresses the need for flexible, scalable, and secure communication solutions, enabling remote and distributed teams to connect and collaborate efficiently while centralizing communication management within a single platform.

RingEX Pricing

RingEX software follows a subscription-based pricing model with multiple plans that typically vary based on features such as user capacity, call management, video conferencing, and integrations. Users pay a monthly or annual fee per user. Pricing tiers are structured to accommodate different organizational sizes and requirements, with higher tiers including additional functionalities.

Overall experience with RingEX

IT Associate
50M - 250M USD, Healthcare and Biotech
FAVORABLE

“Complex Back End in RingCentral Offers Both Detailed Control and Navigation Challenges”

4.0
Feb 27, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director of Human Resources
10B - 30B USD, Retail
CRITICAL

“Real-Time Dashboard Applauded but Analytics and Support Raise Concerns”

3.0
Apr 8, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 26th March 2024

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes.

Company Details

Updated 26th March 2024
Company type
Public
Year Founded
1999
Head office location
Belmont, United States
Number of employees
5001 - 10000
Website
http://www.ringcentral.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

RingEX Reviews and Ratings

4.3

(809 Ratings)

Rating Distribution

5 Star
53%
4 Star
34%
3 Star
9%
2 Star
2%
1 Star
1%
Why ratings and reviews count differ?
  • IT Associate
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Complex Back End in RingCentral Offers Both Detailed Control and Navigation Challenges

    4.0
    Feb 27, 2026
    RingCentral is quite a change from our old system. We had a great transition team that helped us with many technical hurdles along the way and helped map over 600 users from our old system to the new one. There were some less than ideal outcomes during the build and transition period where some things unintentionally slipped through the cracks, but the positives have outweighed the negatives so far. My technical support contact at RC has been extremely helpful over the past several months as I try to refine the system now that it's fully implemented. Most things have worked great and even with a few rough patches we've managed to get things just right for the company.
  • IT Associate
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Complex Back End in RingCentral Offers Both Detailed Control and Navigation Challenges

    4.0
    Feb 27, 2026
    RingCentral is quite a change from our old system. We had a great transition team that helped us with many technical hurdles along the way and helped map over 600 users from our old system to the new one. There were some less than ideal outcomes during the build and transition period where some things unintentionally slipped through the cracks, but the positives have outweighed the negatives so far. My technical support contact at RC has been extremely helpful over the past several months as I try to refine the system now that it's fully implemented. Most things have worked great and even with a few rough patches we've managed to get things just right for the company.
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Recommended Gartner Insights

  • Critical Capabilities for Unified Communications as a Service
  • Magic Quadrant for Unified Communications as a Service
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RingEX Likes & Dislikes

Like

RingCentral has a very detailed and complex back end that allows for a lot of granular control and allows for remote service when problems come up and I am not at the office.

Like

RingCentral has a very detailed and complex back end that allows for a lot of granular control and allows for remote service when problems come up and I am not at the office.

Like

RingCentral has a very detailed and complex back end that allows for a lot of granular control and allows for remote service when problems come up and I am not at the office.

Dislike

The analytics experience is overwhelming, with inconsistencies between real-time and historical data points. Limitations with holiday tables that cannot be broken into partial days. Ongoing technical support has been burdensome, with repeated logs requests and limited guidance, particularly when issues occur intermittently.

Dislike

The analytics experience is overwhelming, with inconsistencies between real-time and historical data points. Limitations with holiday tables that cannot be broken into partial days. Ongoing technical support has been burdensome, with repeated logs requests and limited guidance, particularly when issues occur intermittently.

Dislike

The analytics experience is overwhelming, with inconsistencies between real-time and historical data points. Limitations with holiday tables that cannot be broken into partial days. Ongoing technical support has been burdensome, with repeated logs requests and limited guidance, particularly when issues occur intermittently.

User Sentiment About RingEX
Reviewer Insights for: RingEX
Performance of RingEX Across Market Features
Deciding Factors: RingEX Vs. Market Average