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Market Presence: Email Security, Workspace Security Platform

Overview

Product Information on Abnormal Behavior Platform

Updated 11th November 2025

What is Abnormal Behavior Platform?

Abnormal Human Behavior AI Platform is a software designed to detect and analyze anomalous patterns in human interactions within digital environments. The software utilizes artificial intelligence and machine learning models to identify behaviors that deviate from typical user activity, with a focus on protecting organizations from potential threats such as email-based attacks and social engineering. By continuously monitoring communication channels, the software aims to flag suspicious actions and provide insights to security teams. The software addresses the business problem of securing enterprise environments against sophisticated cyber threats that often bypass traditional security measures, helping organizations to mitigate risks associated with compromised accounts and unauthorized access.

Abnormal Behavior Platform Pricing

The Abnormal Human Behavior AI Platform software typically adopts a subscription-based pricing model, where the cost is determined by factors such as the number of users, volume of monitored communications, or selected feature sets. Pricing varies depending on the scale and specific requirements of the organization. Detailed quotes are generally provided upon request based on customization and deployment needs.

Overall experience with Abnormal Behavior Platform

It Manager
250M - 500M USD, Telecommunication
FAVORABLE

“Excellent Product, delivers exactly what they advertise. ”

5.0
Apr 9, 2026
We started looking into Abnormal to replace a more traditional email gateway solution that we had in place. We were spending a lot of time constantly maintaining block lists and sorting through false positives. We were spending a lot of time trying to tweak things to protect against incoming threats, only to have attackers switch tactics and eventually get through. It was a constant cat and mouse game, and we felt we were always behind. When we first deployed Abnormal and ran through a POC, we layered it on top of our existing solution. It was both impressive but also alarming as we quickly discovered the volume and extent of just what was coming through our traditional solution. Abnormal from the time we started the POC to full implementation Abnormal has just worked. I was amazed at just how easy it was to setup and configure as well as just how effective it's been. Abnormal has been truly transformative not only for my team, but our business as a whole.
CYBER SECURITY ENGINEER
500M - 1B USD, Energy and Utilities
CRITICAL

“Abnormal AI Email Security Shows Improvement Gaps Amid Some Effective Features”

3.0
Mar 9, 2026
Abnormal AI is an email security tool that is continuously expanding its offerings and making product improvements. Our experience with the tool has varied, there have been times where we lost all confidence in the tool and worked with our AM team to voice our concerns and have them addressed. Overall, it does the job - most of the time.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Email Security

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

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Abnormal Behavior Platform

byAbnormal AI
in
4.8
2025

About Company

Company Description

Updated 11th November 2025

Abnormal is a company aimed at safeguarding against a variety of cyber threats, covering a broad scope from phishing and malware to ransomware. It also protects from social engineering, executive impersonation, and even supply chain compromise. Abnormal further guards against internal account compromise as well as spam and graymail, ensuring cyber security across multiple fronts.

Company Details

Updated 11th November 2025
Company type
Private
Year Founded
2018
Head office location
Las Vegas, United States
Number of employees
1001 - 5000
Website
https://abnormal.ai/

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User Sentiment About Abnormal Behavior Platform
Reviewer Insights for: Abnormal Behavior Platform
Deciding Factors: Abnormal Behavior Platform Vs. Market Average
Performance of Abnormal Behavior Platform Across Market Features

Abnormal Behavior Platform Likes & Dislikes

Like

I really like just how simple it is to use the product. My team isn't constantly in the system needing to make changes or tweaks, it's largely autonomous. This has been a huge win for my team as we've had a lot more time to work on more pressing projects. I also like that they seem to be constantly iterating and improving. They're constantly releasing new features or making updates to the platform, and they seem to be very well planned and executed from my perspective. I've found their support team as well as their account managers to be very approachable and responsive, and they've been extremely helpful on the handful of occasions we've run into an issue or had a question.

Like

The user interface is intuitive, unlike previous email security tools I have used, and the feedback for missed detections or false-positives is usually within twenty four hours.

Like

Provides functionality we weren't seeing from Defender. Graymail filter is a huge time saver for all of our company staff. Vendor Fraud is reflected in incidents before or as they are being seen and is used as a confirmation tool. Further to this, Abnormal now includes a Phishing Coach AI tool that we are now using to replace our existing product at a very large savings in making the move. Using AI, the training phish that is now being sent to users is customized and tailored to the specific user and job function. No longer are we sending training phishing that is finance related in nature to mechanics / millwrights or other staff that would never receive an email such as that in the first place therefore never falling for it or learning from the exercise. Now the phishing that is being sent is pertinent to the users role within the company making the training that much more valuable to us.

Dislike

One thing that I think could be improved upon is the reporting. The built-in reports tend to be pretty high level, which is great when I'm showcasing to senior leadership or just need a quick overview of what's going on. However, I'd like a bit more granular detail when I want to really dig into a threat for an investigation, which I'll admit does not happen nearly as often as it used to. Another thing that is a bit of a challenge is that we're currently in a hybrid deployment so some of the automated remediations that Abnormal is able to perform if an account becomes compromised, we're not able to fully utilize due to the nature of how the product integrates. It would be nice if they deployed an on-prem connector for AD so that the on-prem accounts can be disabled when threats are detected. I think the stuff that they're doing with the AI training is really good, however the platform lacks some of the features that we would need for our business to embrace it as a replacement for our current platform. I'd like to see the ability to run scheduled sims and training.

Dislike

It's not always clear that any real improvements have been made following false-positives. There are also a significant number of false-positives, but this is common with these kinds of tools. The account takeover solution doesn't seem to offer the best protection but compliments other controls well.

Dislike

I know I am being asked to provide three weaknesses, but at this time I am unable to provide any as I have yet to encounter an issue that hasn't been resolved through support. There have been a few items of note where support has been asked for such as if we the customer are able to selectively mark a vendor as a higher risk, for which we were informed that a feature request was being made on our behalf. Vendor has been truly amazing to work with. Update a year later and I still have zero complaints nor can I find an issue with either the product or the vendor. I am very pleased with Abnormal thus far.

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Abnormal Behavior Platform Reviews and Ratings

4.8

(462 Ratings)

Rating Distribution

5 Star
80%
4 Star
19%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.8

Service & Support

4.7

Product Capabilities

4.7

Filter Reviews
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  • It Manager
    50M-1B USD
    Telecommunication
    Review Source

    Excellent Product, delivers exactly what they advertise.

    5.0
    Apr 9, 2026
    We started looking into Abnormal to replace a more traditional email gateway solution that we had in place. We were spending a lot of time constantly maintaining block lists and sorting through false positives. We were spending a lot of time trying to tweak things to protect against incoming threats, only to have attackers switch tactics and eventually get through. It was a constant cat and mouse game, and we felt we were always behind. When we first deployed Abnormal and ran through a POC, we layered it on top of our existing solution. It was both impressive but also alarming as we quickly discovered the volume and extent of just what was coming through our traditional solution. Abnormal from the time we started the POC to full implementation Abnormal has just worked. I was amazed at just how easy it was to setup and configure as well as just how effective it's been. Abnormal has been truly transformative not only for my team, but our business as a whole.
  • IT Security & Risk Management Associate
    1B-10B USD
    Manufacturing
    Review Source

    Tailored AI Phishing Training Aligns With Staff Roles, Improving Company Education

    5.0
    Mar 6, 2026
    Vendor has been amazing to work with throughout the process of selection right through the implementation phases and beyond.
  • CHIEF INFORMATION SECURITY OFFICER
    <50M USD
    IT Services
    Review Source

    Advanced Email Threat Detection with Strong AI Accuracy and Intuitive User Interface

    5.0
    Dec 1, 2025
    My overall experience with Abnormal has been excellent. The solution delivers outstanding accuracy in detecting advanced email threats by deeply understanding user behaviour and communication patterns. The interface is clean and intuitive, and provides clear IA-based explanations for each detection, which simplifies and improves analyst efficiency. While the cost is relatively high, it can easily justify itself if it prevents a single high impact vendor fraud -as it did in our case. i have been using Abnormal for 4 years and its continuous evolution and product improvement have been a strong positive factor. It offers a very high level of protection with minimal operational effort, making it one of the most effective email securtiy solutions available.
  • Director of IT Services
    Gov't/PS/Ed
    Education
    Review Source

    Behavioral AI Enhances Email Threat Detection and Reduces IT Administrative Burden

    5.0
    Mar 6, 2026
    Overall, our experience with Abnormal AI has been very positive. The platform has delivered immediate value with minimal operational overhead and has integrated cleanly into our existing email environment. From both a security and user-awareness perspective, it has strengthened our posture against email threats while remaining manageable for a small IT/security team. Abnormal AI has proven effective at reducing email risk while requiring little day-to-day administration. The solution has performed reliably, provided clear visibility into threats, and has supported our broader cybersecurity hygiene and awareness initiatives without creating additional complexity. In an education environment where user behavior is a significant risk factor, Abnormal AI has been a strong addition to our security stack. It compliments technical controls with behavior-focused protection and awareness, which has improved both detection and user understanding of modern phishing threats.
  • IT Associate
    10B+ USD
    Finance (non-banking)
    Review Source

    Abnormal AI delivers exception Email protection to modern threats with minimal operational overhead

    5.0
    Mar 13, 2026
    Abnormal has been a game-changed for our email security posture. As as mid-size corporation, we handle sensitive financial communications and needed a solution that could catch what our native tools miss. Abnormal's behavioral AI approach consistently detects sophisticated BEC, Social engineering and Vendor impersonation attacks. Since deployment we have seen dramatic reduction in phishing emails hitting users' inbox. Fully automated SOC has meaningfully reduced SOC's triage workload. The platform's ability to baseline normal communication pattern and flag anomalies, without constant policy tuning, is exactly what a lean security team needs.
...
Showing Result 1-5 of 464

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