• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Accenture CRM and Customer Experience Implementation Services
Logo of Accenture CRM and Customer Experience Implementation Services

Accenture CRM and Customer Experience Implementation Services

byAccenture
in CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
4.7

Overview

Service Information on Accenture CRM and Customer Experience Implementation Services

Updated 13th October 2025

What is Accenture CRM and Customer Experience Implementation Services?

Accenture CRM and Customer Experience Implementation Services is a service designed to assist organizations with deploying customer relationship management systems and enhancing customer experience strategies. The service includes integration of CRM platforms, process optimization, data management, and analytics to streamline customer interactions. It focuses on aligning business processes with technology solutions to improve operational efficiency, customer engagement, and retention. Through the service, businesses can address challenges in consolidating customer information, analyzing customer behaviors, and automating communications to support sales, marketing, and service functions. The service supports organizations in transforming customer touch points and delivering consistent experiences across digital and physical channels.

Accenture CRM and Customer Experience Implementation Services Pricing

Accenture CRM and Customer Experience Implementation Services pricing is generally structured based on project scope, client requirements, and level of customization involved in delivering the service. Fees are typically determined through a consultation process and may involve fixed-price, time and materials, or outcome-based models depending on the agreement with the client. Direct pricing details are not publicly listed.

Overall experience with Accenture CRM and Customer Experience Implementation Services

VP - Business Enablement
10B - 30B USD, Telecommunication
FAVORABLE

“Sales & Marketing Tool Transformation”

4.0
Dec 11, 2020
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Distributor
250M - 500M USD, Consumer Goods
CRITICAL

“Implementation took longer than expected however, it improved our company's positioning”

3.0
Jul 14, 2017
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Accenture CRM and Customer Experience Implementation Services Alternatives

Logo of Salesforce CRM and Customer Experience Implementation Services
1. Salesforce CRM and Customer Experience Implementation Services
4.3
(145 Ratings)
Logo of Cognizant CRM and Customer Experience Implementation Services
2. Cognizant CRM and Customer Experience Implementation Services
4.8
(74 Ratings)
Logo of Infosys CRM and Customer Experience Implementation Services
3. Infosys CRM and Customer Experience Implementation Services
4.5
(64 Ratings)
View All Alternatives

About Company

Company Description

Updated 12th March 2024

Accenture is a professional services corporation that has global capabilities in cloud, digital, and security domains. With proficiency and dexterity spanning across more than 40 sectors, Accenture provides a range of services such as Strategy and Consulting, Technology and Operations Services. It also features something named Accenture Song, powered by an extensive network of Advanced Technology and Intelligent Operations centers. It caters to clients in more than 120 countries, harnessing the capability of transforming changes into values to foster shared success.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2000
Head office location
Dublin 2, Ireland
Number of employees
10001+
Website
http://www.accenture.com

Do You Manage Peer Insights at Accenture?

Access Vendor Portal to update and manage your profile.

Peer Discussions

Accenture CRM and Customer Experience Implementation Services Reviews and Ratings

4.7

(38 Ratings)

Rating Distribution

5 Star
53%
4 Star
42%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • VP - Business Enablement
    10B+ USD
    Telecommunication
    Review Source

    Sales & Marketing Tool Transformation

    4.0
    Dec 11, 2020
    Accenture has been a fantastic partner in our sales and marketing tools transformation, leveraging salesforce and vlocity. They have brought thought-leadership and phasing expertise to limit technical debt and provide rapid capability to our user base. Our program has been perceived as extremely successful, largely due to the partnership and skills they brought to the table.
  • VP - Business Enablement
    10B+ USD
    Telecommunication
    Review Source

    Sales & Marketing Tool Transformation

    4.0
    Dec 11, 2020
    Accenture has been a fantastic partner in our sales and marketing tools transformation, leveraging salesforce and vlocity. They have brought thought-leadership and phasing expertise to limit technical debt and provide rapid capability to our user base. Our program has been perceived as extremely successful, largely due to the partnership and skills they brought to the table.
  • Read All 35 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

  • Critical Capabilities for CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
  • Magic Quadrant for CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: Accenture CRM and Customer Experience Implementation Services
Performance of Accenture CRM and Customer Experience Implementation Services Across Market Features

Accenture CRM and Customer Experience Implementation Services Likes & Dislikes

Like

Innovation and forward thinking to avoid making decisions that paint us into a corner later.

Like

Innovation and forward thinking to avoid making decisions that paint us into a corner later.

Like

Innovation and forward thinking to avoid making decisions that paint us into a corner later.

Dislike

Lack of functionality, and customization to our business/industry needs.

Dislike

Lack of functionality, and customization to our business/industry needs.

Dislike

Lack of functionality, and customization to our business/industry needs.