Overview
Service Information on Accenture CRM and Customer Experience Implementation Services
What is Accenture CRM and Customer Experience Implementation Services?
Accenture CRM and Customer Experience Implementation Services Pricing
Overall experience with Accenture CRM and Customer Experience Implementation Services
“Sales & Marketing Tool Transformation”
“Implementation took longer than expected however, it improved our company's positioning”
About Company
Company Description
Accenture is a professional services corporation that has global capabilities in cloud, digital, and security domains. With proficiency and dexterity spanning across more than 40 sectors, Accenture provides a range of services such as Strategy and Consulting, Technology and Operations Services. It also features something named Accenture Song, powered by an extensive network of Advanced Technology and Intelligent Operations centers. It caters to clients in more than 120 countries, harnessing the capability of transforming changes into values to foster shared success.
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Performance of Accenture CRM and Customer Experience Implementation Services Across Market Features
Accenture CRM and Customer Experience Implementation Services Likes & Dislikes
Innovation and forward thinking to avoid making decisions that paint us into a corner later.
Ease of use, friendly and helpful support team to answer any inquiries.
I think for me the people are the best part. The team that I have had the pleasure to work with, are the most talented, kind, intelligent and driven people I have had the pleasure to work with.... And, there are many others. But, I can truly feel their desire to help me and the company and to do the best work they can. They really care - its not just about getting things done.
Under pressure, they sometimes have a tendency to go to their corner and execute. That doesn't always return a result in alignment with business expectations.
Lack of functionality, and customization to our business/industry needs.
I think the only challenge i have had is the challenge I face in between projects. My organization is slow to commit and sign contracts, which puts me at risk of losing my team - and the talented, experienced people that I want to keep with me. If we could fix that - so I wouldn't be at risk of losing my talent so quickly, it would be amazing.
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Accenture CRM and Customer Experience Implementation Services Reviews and Ratings
- VP - Business Enablement10B+ USDTelecommunicationReview Source
Sales & Marketing Tool Transformation
Accenture has been a fantastic partner in our sales and marketing tools transformation, leveraging salesforce and vlocity. They have brought thought-leadership and phasing expertise to limit technical debt and provide rapid capability to our user base. Our program has been perceived as extremely successful, largely due to the partnership and skills they brought to the table. - Global Head Of OE Strategy10B+ USDFinance (non-banking)Review Source
Top Notch Consulting Services from Talented AND Caring people
The team has been fantastic and working with them has been a great experience. They have a strong commitment to high quality outcomes and consistently execute on both meeting and exceeding expectations. They regularly go above and beyond to meet my needs and have stuck with me through a challenging program, even when our organization's commitment was shaky. - VP10B+ USDConsumer GoodsReview Source
I really appreciate Accenture's excellent support and service quality as a great partner.
Accenture is the most greatest partner for supporting eCommerce service such as technical capability, resource management, timely delivery, etc. - Sr. Director, Business Process10B+ USDTelecommunicationReview Source
Excellent Strategic Partnership
We have been on the digital transformation and CRM implementation journey now for a couple of years with Accenture. As with all major transformations, it has not been easy but having Accenture as our SI/BI partner has proven to be an excellent choice. They really understand the complexities of our business and have great line of sight to dependencies and implications of the work we are doing across platforms, functional operations, processes, and people. - Product Manager10B+ USDHealthcare and BiotechReview Source
Great methodologies to achieve a successful and meaningful outcome in a short time
Used the right methodologies to come in a short time to a successful project outcome (e.g. clickable prototype) Planning of meetings and meeting ownership should come more from Accenture.