Name: Accenture CRM and Customer Experience Implementation Services
Rating: 4.6 (38 reviews)

Overview

Service Information on Accenture CRM and Customer Experience Implementation Services

Updated 13th October 2025

What is Accenture CRM and Customer Experience Implementation Services?

Accenture CRM and Customer Experience Implementation Services is a service designed to assist organizations with deploying customer relationship management systems and enhancing customer experience strategies. The service includes integration of CRM platforms, process optimization, data management, and analytics to streamline customer interactions. It focuses on aligning business processes with technology solutions to improve operational efficiency, customer engagement, and retention. Through the service, businesses can address challenges in consolidating customer information, analyzing customer behaviors, and automating communications to support sales, marketing, and service functions. The service supports organizations in transforming customer touch points and delivering consistent experiences across digital and physical channels.

Overall experience with Accenture CRM and Customer Experience Implementation Services

VP - Business Enablement

10B - 30B USD, Telecommunication

FAVORABLE

“Sales & Marketing Tool Transformation”

4.0

Dec 11, 2020

Accenture has been a fantastic partner in our sales and marketing tools transformation, leveraging salesforce and vlocity. They have brought thought-leadership and phasing expertise to limit technical debt and provide rapid capability to our user base. Our program has been perceived as extremely successful, largely due to the partnership and skills they brought to the table.

Distributor

250M - 500M USD, Consumer Goods

CRITICAL

“Implementation took longer than expected however, it improved our company's positioning”

3.0

Jul 14, 2017

The system is considered to be satisfactory in meeting our companys' needs. The overall process took longer than expected from planning to implementing the system.

About Company

Company Description

Accenture is a professional services corporation that has global capabilities in cloud, digital, and security domains. With proficiency and dexterity spanning across more than 40 sectors, Accenture provides a range of services such as Strategy and Consulting, Technology and Operations Services. It also features something named Accenture Song, powered by an extensive network of Advanced Technology and Intelligent Operations centers. It caters to clients in more than 120 countries, harnessing the capability of transforming changes into values to foster shared success.

Company Details

Company type

Public

Year Founded

2000

Head office location

Dublin 2, Ireland

Number of employees

10001+

Website

http://www.accenture.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Accenture CRM and Customer Experience Implementation Services

Performance of Accenture CRM and Customer Experience Implementation Services Across Market Features

Accenture CRM and Customer Experience Implementation Services Likes & Dislikes

Innovation and forward thinking to avoid making decisions that paint us into a corner later.

Ease of use, friendly and helpful support team to answer any inquiries.

I think for me the people are the best part. The team that I have had the pleasure to work with, are the most talented, kind, intelligent and driven people I have had the pleasure to work with.... And, there are many others. But, I can truly feel their desire to help me and the company and to do the best work they can. They really care - its not just about getting things done.

Under pressure, they sometimes have a tendency to go to their corner and execute. That doesn't always return a result in alignment with business expectations.

Lack of functionality, and customization to our business/industry needs.

I think the only challenge i have had is the challenge I face in between projects. My organization is slow to commit and sign contracts, which puts me at risk of losing my team - and the talented, experienced people that I want to keep with me. If we could fix that - so I wouldn't be at risk of losing my talent so quickly, it would be amazing.

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Peer Discussions

Accenture CRM and Customer Experience Implementation Services Reviews and Ratings

Recommended Gartner Insights

10B+ USD

Telecommunication

Review Source

Sales & Marketing Tool Transformation

Global Head Of OE Strategy

Finance (non-banking)

Top Notch Consulting Services from Talented AND Caring people

5.0

Dec 1, 2020

The team has been fantastic and working with them has been a great experience. They have a strong commitment to high quality outcomes and consistently execute on both meeting and exceeding expectations. They regularly go above and beyond to meet my needs and have stuck with me through a challenging program, even when our organization's commitment was shaky.

Consumer Goods

I really appreciate Accenture's excellent support and service quality as a great partner.

Dec 2, 2020

Accenture is the most greatest partner for supporting eCommerce service such as technical capability, resource management, timely delivery, etc.

Sr. Director, Business Process

Excellent Strategic Partnership

Dec 4, 2020

We have been on the digital transformation and CRM implementation journey now for a couple of years with Accenture. As with all major transformations, it has not been easy but having Accenture as our SI/BI partner has proven to be an excellent choice. They really understand the complexities of our business and have great line of sight to dependencies and implications of the work we are doing across platforms, functional operations, processes, and people.

Product Manager

Healthcare and Biotech

Great methodologies to achieve a successful and meaningful outcome in a short time

Nov 30, 2020

Used the right methodologies to come in a short time to a successful project outcome (e.g. clickable prototype) Planning of meetings and meeting ownership should come more from Accenture.

Overview

Service Information on Accenture CRM and Customer Experience Implementation Services

What is Accenture CRM and Customer Experience Implementation Services?

Accenture CRM and Customer Experience Implementation Services Pricing

Overall experience with Accenture CRM and Customer Experience Implementation Services

“Sales & Marketing Tool Transformation”

“Implementation took longer than expected however, it improved our company's positioning”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Accenture CRM and Customer Experience Implementation Services

Performance of Accenture CRM and Customer Experience Implementation Services Across Market Features

Accenture CRM and Customer Experience Implementation Services Likes & Dislikes

Top Accenture CRM and Customer Experience Implementation Services Alternatives

Peer Discussions

Accenture CRM and Customer Experience Implementation Services Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Reviewer Insights for: Accenture CRM and Customer Experience Implementation Services

Performance of Accenture CRM and Customer Experience Implementation Services Across Market Features

Accenture CRM and Customer Experience Implementation Services Likes & Dislikes

Recommended Gartner Insights

Top Accenture CRM and Customer Experience Implementation Services Alternatives

Accenture CRM and Customer Experience Implementation Services Reviews and Ratings

1. Salesforce CRM and Customer Experience Implementation Services

2. Cognizant CRM and Customer Experience Implementation Services

3. Infosys CRM and Customer Experience Implementation Services

Sales & Marketing Tool Transformation

Top Notch Consulting Services from Talented AND Caring people

I really appreciate Accenture's excellent support and service quality as a great partner.

Excellent Strategic Partnership

Great methodologies to achieve a successful and meaningful outcome in a short time

4.6

(38 Ratings)

Rating Distribution

Customer Experience

Service Capabilities