Sopheon, a global company, assists organisations to achieve sustained revenue growth and profitability. It leverages its proprietary software solutions - Acclaim and Accolade, providing essential InnovationOps services. These services support product and project executives, and innovation leaders, in the overall management and successful execution of their duties. The company's software, dedicated to innovation management, helps organisations launch products faster, increase success rates, gain a competitive edge, and implement strategies more efficiently. Its all-encompassing approach to innovation and product development aids in enhanced decision making that is faster, smarter, and more profitable. Sopheon also provides tools for the governance and execution of strategies, significantly contributing to the successful operation of an organisation's innovation lifecycle. These tools cover areas such as product management, idea management, and project management.
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There is eough promptness in the customer support response. I like that. Likewise, we discovered it's one of the easiest planning and tracking tool.
Once instructed on how to use the tool it is easy to use. UI is clear, navigation for user relatively simple. It is a good technical tool.
There are 2 things i liked the most. First one is that there is a big variety of charts and reports from which you can create your own format for your project type and work style. It is very flexible and creating such reports doesnt take too much time.. Dashboards are also very customizable in direction of project needs. Second one is that there are different workflows for different types of projects and programs so you are not stuck with the same workflow, deliverable type or same gates.
For us, it's a satisfactory performance that it has offered. No dislikes.
We tried to use the Sopheon consultancy services for deployment but this turned out to be a waste of time and money in our case. In our experience Sopheon is good in building software and helping you use it. We were disappointed in their help on improving our actual stage gate and portfolio management work processes. We use their software and technical advice on how to confure our processes in it but do design and modification of workprocesses and deployment by ourselves. The software is expensive and during procurement we were faced with irritating focus on selling more and more licences and consultancy hours.
When there is a real amout of data of product specifications or price or sales informations system slows down and sometimes doesnt open the desired screen or doesnt calculate the operation you want