Name: AirDroid Remote Support
Rating: 5 (1 reviews)

Overview

Product Information on AirDroid Remote Support

Updated 13th October 2025

What is AirDroid Remote Support?

AirDroid Remote Support is a software designed to facilitate remote assistance by enabling real-time device control and guidance for technical support teams. The software allows connection to remote Android and iOS devices, providing features such as screen sharing, voice call support, and visual guidance through gesture overlays and annotation tools. It supports secure connections and session recording, allowing support personnel to diagnose and resolve issues on the user’s device efficiently. The software addresses the business need for minimizing device downtime and improving remote troubleshooting efficiency by enabling direct interaction and communication between support staff and end users without the need for physical presence.

Overall experience with AirDroid Remote Support

leader

250M - 500M USD, Retail

FAVORABLE

“High Severity Problems Solved Efficiently by Practical Tool”

5.0

Sep 24, 2024

Our overall experience has been highly positive, with a few areas identified for potential improvement. AirDroid Remote Support offers a clean and intuitive user interface, making it easy for both support staff and end-users to navigate.

There are no reviews in this category.

CRITICAL

About Company

Company Description

Sand Studio is a customer-first company that builds software designed to improve efficiency and productivity for individuals and business of all sizes. Our solutions include mobile device management, remote control, and remote support.

Company Details

Company type

Private

Year Founded

2011

Head office location

Singapore, Singapore

Number of employees

51 - 200

Annual Revenue

<50M USD

Website

https://www.airdroid.com/business

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: AirDroid Remote Support

Performance of AirDroid Remote Support Across Market Features

AirDroid Remote Support Likes & Dislikes

Seamless remote control, with the ability to remotely control devices, is perhaps the most valuable feature of Airdroid Remote Support. This functionality allows our support team to diagnose and resolve issues in real-time, providing a level of service that is both efficient and effective.

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Mobile app experience, although functional, could benefit from improvements. Users have reported occasional sync issues and feature limitations compared to the desktop version. Enhancing the mobile app's performance, ensuring feature parity with the desktop version, and streamlining the user interface would significantly improve the overall end-user experience.

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Peer Discussions

AirDroid Remote Support Reviews and Ratings

5.0

(1 Rating)

Rating Distribution

5 Star: 100%
4 Star: 0%
3 Star: 0%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.0

Service & Support

5.0

Product Capabilities

5.0

Last 12 Months

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leader
50M-1B USD
Retail
Review Source
High Severity Problems Solved Efficiently by Practical Tool
5.0
Sep 24, 2024
Our overall experience has been highly positive, with a few areas identified for potential improvement. AirDroid Remote Support offers a clean and intuitive user interface, making it easy for both support staff and end-users to navigate.

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AirDroid Remote Support