Overview
Product Information on Airship Customer Experience Platform
What is Airship Customer Experience Platform?
Airship Customer Experience Platform Pricing
Overall experience with Airship Customer Experience Platform
“Real-Time Messaging Enhances Engagement but Complexity May Challenge New Users”
About Company
Company Description
Airship is a mobile-first customer experience platform that allows marketing, product and growth teams to drive better business outcomes by delivering better customer experiences. Airship allows non-technical teams to build, test and automate personalized customer interactions across all channels — email, push notifications, SMS, RCS, mobile wallets and more — including native app and website experiences where conversion drives value. The platform powers progressive zero-party data collection, both providing and utilizing real-time data and from anywhere, with AI-powered creation, orchestration and experimentation accelerating teams’ ability to confidently improve every customer interaction for conversion, higher lifetime value and durable revenue growth.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Airship Customer Experience Platform
Airship Customer Experience Platform Likes & Dislikes
Strong support for push notifications, in-app messaging, sms and email Granular targeting makes it easy to deliver relevant, timely communications to different audience segments. Workflow automation enables personalized customer journeys at scale Works well with analytics, CRM and marketing tools
I liked the reliability, segmentation and targeting, and the intuitive user interface.
Advanced features like automation and segmentation can be complex for new users. Costs can grow quickly as message volume and feature usage expand. The dashboard is powerful but can feel cluttered.
I wish the pop ups and notifications had more customization options, so they could look native to our UI. I also with we could get deeper insight into customer journeys.
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Airship Customer Experience Platform Reviews and Ratings
- PLATFORM ENGINEER50M-1B USDRetailReview Source
Real-Time Messaging Enhances Engagement but Complexity May Challenge New Users
The platform has helped us improve customer engagement by delivering highly personalized real-time messaging across multiple channels. - DESIGNER<50M USDTelecommunicationReview Source
Multi-Channel Communication and Reliable Segmentation Enhance Engagement Capabilities
The platform is strong in push notifications and multi-channel customer communication that allows us to engage our users across web and mobile dashboards. The analytics dashboards provided good visibility into campaign performance, and the automation features made it easier to do large-scale outreach.