Overview
Product Information on Airship Customer Experience Platform
What is Airship Customer Experience Platform?
Airship Customer Experience Platform Pricing
Overall experience with Airship Customer Experience Platform
“Real-Time Messaging Enhances Engagement but Complexity May Challenge New Users”
“Customer Support Elevates Product Experience Despite Initial Hurdles”
About Company
Company Description
Airship is a mobile-first customer experience platform that allows marketing, product and growth teams to drive better business outcomes by delivering better customer experiences. Airship allows non-technical teams to build, test and automate personalized customer interactions across all channels — email, push notifications, SMS, RCS, mobile wallets and more — including native app and website experiences where conversion drives value. The platform powers progressive zero-party data collection, both providing and utilizing real-time data and from anywhere, with AI-powered creation, orchestration and experimentation accelerating teams’ ability to confidently improve every customer interaction for conversion, higher lifetime value and durable revenue growth.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Airship Customer Experience Platform
Reviewer Insights for: Airship Customer Experience Platform
Deciding Factors: Airship Customer Experience Platform Vs. Market Average
Performance of Airship Customer Experience Platform Across Market Features
Airship Customer Experience Platform Likes & Dislikes
Strong support for push notifications, in-app messaging, sms and email Granular targeting makes it easy to deliver relevant, timely communications to different audience segments. Workflow automation enables personalized customer journeys at scale Works well with analytics, CRM and marketing tools
I believe it is a very powerful tool in reaching out to our users.
I liked the reliability, segmentation and targeting, and the intuitive user interface.
Advanced features like automation and segmentation can be complex for new users. Costs can grow quickly as message volume and feature usage expand. The dashboard is powerful but can feel cluttered.
There have been bugs when trying to implement some functionality.
I wish the pop ups and notifications had more customization options, so they could look native to our UI. I also with we could get deeper insight into customer journeys.
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Peer Discussions
Airship Customer Experience Platform Reviews and Ratings
- PLATFORM ENGINEER50M-1B USDRetailReview Source
Real-Time Messaging Enhances Engagement but Complexity May Challenge New Users
The platform has helped us improve customer engagement by delivering highly personalized real-time messaging across multiple channels. - DESIGNER<50M USDTelecommunicationReview Source
Multi-Channel Communication and Reliable Segmentation Enhance Engagement Capabilities
The platform is strong in push notifications and multi-channel customer communication that allows us to engage our users across web and mobile dashboards. The analytics dashboards provided good visibility into campaign performance, and the automation features made it easier to do large-scale outreach. - CRM Specialist<50M USDServices (non-Government)Review Source
Simple Dashboard But Lacks Advanced Features and Capabilities
Airship is an easy-to-use CRM tool with a straightforward interface. It covers the basic needs for user messaging and segmentation. However, it lacks depth in some features and doesn’t always feel as flexible or bug free as other tools. - SVP, Product10B+ USDMediaReview Source
Feature-Rich and Reliable Platform: A Comprehensive Analysis
It is a great product offering all the aspects of functionality needed by our division to engage and acquire the mobile audience. Excellent management team, very engagged customer service representative and overall resposive crew. Simply a great product with a great team. - Mobile Product Owner10B+ USDInsurance (except health)Review Source
Airship: A Versatile Platform for Personalized Customer Journeys
Working with Airship, on the platform and with our account managers, has been a great experience. Everyone we've worked with has been incredibly knowledgable to the platform; and are always able to help us find solutions, even making current processes more efficient. The platform itself is easy to use and the guides/knowledge base are very easy to understand and find what you need.