Airship is a mobile-first customer experience platform that allows marketing, product and growth teams to drive better business outcomes by delivering better customer experiences. Airship allows non-technical teams to build, test and automate personalized customer interactions across all channels — email, push notifications, SMS, RCS, mobile wallets and more — including native app and website experiences where conversion drives value. The platform powers progressive zero-party data collection, both providing and utilizing real-time data and from anywhere, with AI-powered creation, orchestration and experimentation accelerating teams’ ability to confidently improve every customer interaction for conversion, higher lifetime value and durable revenue growth.
Do You Manage Peer Insights at Airship?
Access Vendor Portal to update and manage your profile.
Flexibility of being able to integrate with our existing email services. Providing options for how we share data to and from Airship. Continual upgrades of the system and release of new features. Routine benchmarking against others in our industry. Close ongoing relationship with our account manager and technical team pushing us towards best-in-class engagements.
I believe it is a very powerful tool in reaching out to our users.
Dynamic and use of In App Automations
The team is making improvements and adding AI to several areas. would like to see this evolve to look at our past campaign history.
There have been bugs when trying to implement some functionality.
The back and forth support escalation and discussion. Especially always finding out production issue on their SDK provided resulting crippled experience. Would expect a thorough testing from Airship before passing any code or sdk to client.