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  3. Airship Customer Experience Platform
Logo of Airship Customer Experience Platform

Airship Customer Experience Platform

byAirship
in
4.6
Market Presence: Multichannel Marketing Hubs, Mobile Marketing Platforms

Overview

Product Information on Airship Customer Experience Platform

Updated 13th October 2025

What is Airship Customer Experience Platform?

Airship Customer Experience Platform is a software designed to help organizations manage and deliver personalized messaging across mobile, web, SMS, and email channels. The software enables the creation and orchestration of campaigns that engage users through push notifications, in-app messaging, and automation. It offers features for audience segmentation, real-time analytics, message attribution, and testing capabilities, allowing organizations to analyze user behavior and optimize interactions. By integrating with other data sources and technology stacks, the software helps coordinate communications to improve customer engagement and address business needs around retention, conversion, and user activity.

Airship Customer Experience Platform Pricing

Airship Customer Experience Platform software uses a pricing model that is based on feature tiers and user volume. Pricing typically varies depending on the required capabilities such as messaging channels, automation, segmentation, and analytics, along with the number of messages, active users, or audience size managed through the software. Custom pricing options may be available for enterprise implementations and additional services.

Overall experience with Airship Customer Experience Platform

Product Manager
3B - 10B USD, Media
FAVORABLE

“Flexible scheduling, easy to integrate, excellent targeting, powerful API - Scenes need attention to CSS support and preview”

4.0
May 15, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Engineering Manager
<50M USD, Retail
CRITICAL

“Customer Support Elevates Product Experience Despite Initial Hurdles”

3.0
Apr 2, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 21st October 2025

Airship is a mobile-first customer experience platform that allows marketing, product and growth teams to drive better business outcomes by delivering better customer experiences. Airship allows non-technical teams to build, test and automate personalized customer interactions across all channels — email, push notifications, SMS, RCS, mobile wallets and more — including native app and website experiences where conversion drives value. The platform powers progressive zero-party data collection, both providing and utilizing real-time data and from anywhere, with AI-powered creation, orchestration and experimentation accelerating teams’ ability to confidently improve every customer interaction for conversion, higher lifetime value and durable revenue growth.

Company Details

Updated 21st October 2025
Company type
Private
Year Founded
2009
Head office location
San Francisco, United States
Number of employees
201 - 500
Website
https://www.airship.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Airship Customer Experience Platform Reviews and Ratings

4.6

(150 Ratings)

Rating Distribution

5 Star
59%
4 Star
39%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Product Manager
    1B-10B USD
    Media
    Review Source

    Flexible scheduling, easy to integrate, excellent targeting, powerful API - Scenes need attention to CSS support and preview

    4.0
    May 15, 2026
    - We have an excellent client team who helps, informs, and pushes us to explore more about the tool! - The system is able to handle a high-volume of messages to large groups of users. - Scheduling messaging is very flexible! - Integration with our consent management system was very straight-forward (esp compared to a lot of the other things we needed to work with - this was very helpful) - SDK updates are stable and have clear and detailed release notes < this is a real standout from many service providers with SDKs that we work with - The overall tool set-up and integration was very direct to get done.
  • Product Manager
    1B-10B USD
    Media
    Review Source

    Flexible scheduling, easy to integrate, excellent targeting, powerful API - Scenes need attention to CSS support and preview

    4.0
    May 15, 2026
    - We have an excellent client team who helps, informs, and pushes us to explore more about the tool! - The system is able to handle a high-volume of messages to large groups of users. - Scheduling messaging is very flexible! - Integration with our consent management system was very straight-forward (esp compared to a lot of the other things we needed to work with - this was very helpful) - SDK updates are stable and have clear and detailed release notes < this is a real standout from many service providers with SDKs that we work with - The overall tool set-up and integration was very direct to get done.
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Airship Customer Experience Platform Likes & Dislikes

Like

- Our client team is excellent, proactive, and knowledgeable - Managing targeting segments is powerful and easy - API is powerful, allowing for a wide range of types and targets for event-driven messaging to be sent to our users. - iOS Live Activities and Android Live Updates have been very straight-forward to set-up. - Integrating consent management was one of the easiest steps in our consent management integration.

Like

- Our client team is excellent, proactive, and knowledgeable - Managing targeting segments is powerful and easy - API is powerful, allowing for a wide range of types and targets for event-driven messaging to be sent to our users. - iOS Live Activities and Android Live Updates have been very straight-forward to set-up. - Integrating consent management was one of the easiest steps in our consent management integration.

Like

- Our client team is excellent, proactive, and knowledgeable - Managing targeting segments is powerful and easy - API is powerful, allowing for a wide range of types and targets for event-driven messaging to be sent to our users. - iOS Live Activities and Android Live Updates have been very straight-forward to set-up. - Integrating consent management was one of the easiest steps in our consent management integration.

Dislike

There have been bugs when trying to implement some functionality.

Dislike

There have been bugs when trying to implement some functionality.

Dislike

There have been bugs when trying to implement some functionality.

User Sentiment About Airship Customer Experience Platform
Reviewer Insights for: Airship Customer Experience Platform
Performance of Airship Customer Experience Platform Across Market Features
Deciding Factors: Airship Customer Experience Platform Vs. Market Average