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Market Presence: Multichannel Marketing Hubs, Feature Management

Overview

Product Information on Airship Customer Experience Platform

Updated 13th October 2025

What is Airship Customer Experience Platform?

Airship Customer Experience Platform is a software designed to help organizations manage and deliver personalized messaging across mobile, web, SMS, and email channels. The software enables the creation and orchestration of campaigns that engage users through push notifications, in-app messaging, and automation. It offers features for audience segmentation, real-time analytics, message attribution, and testing capabilities, allowing organizations to analyze user behavior and optimize interactions. By integrating with other data sources and technology stacks, the software helps coordinate communications to improve customer engagement and address business needs around retention, conversion, and user activity.

Airship Customer Experience Platform Pricing

Airship Customer Experience Platform software uses a pricing model that is based on feature tiers and user volume. Pricing typically varies depending on the required capabilities such as messaging channels, automation, segmentation, and analytics, along with the number of messages, active users, or audience size managed through the software. Custom pricing options may be available for enterprise implementations and additional services.

Overall experience with Airship Customer Experience Platform

Marketing Associate
50M - 250M USD, Insurance (except health)
FAVORABLE

“A Trusted & Strong Digital Card Partnership that Delivers Strong Digital Outcomes with Opportunities for Ongoing Enhancement”

5.0
May 7, 2026
Working with Airship has been a highly positive experience. They are consistently responsive to queries and demonstrate a strong solution-focused mindset, often going above and beyond to support our needs. Their proactive and collaborative approach has helped us effectively work through challenges as they arise. Airship is a valued partner in the delivery and ongoing support of our Digital Membership Card, enabling us to provide members with a reliable, secure and accessible digital card across both Apple and Android digital wallets. Their thorough communication, onboarding support and clear communication has been instrumental in helping our internal teams understand processes and manage updates efficiently. Overall, Airship has proven to be a dependable and flexible partner, offering opportunities for growth while supporting positive outcomes for both the business and our members. We value the partnership and look forward to continuing to work together to further enhance the digital card experience for our members.
Engineering Manager
<50M USD, Retail
CRITICAL

“Customer Support Elevates Product Experience Despite Initial Hurdles”

3.0
Apr 2, 2025
When we signed the contract we had a hard time integrating it into to our operations, meaning we spent a lot of money for very little value. We have since then received a lot of support and attention from their customer facing team and the experience is now very good. One downside that we noticed when we started to use the product is that there are a few bugs popping up here and there in the product that we have purchased which is not good.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

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Airship Customer Experience Platform

byAirship
in
4.6

About Company

Company Description

Updated 21st October 2025

Airship is a mobile-first customer experience platform that allows marketing, product and growth teams to drive better business outcomes by delivering better customer experiences. Airship allows non-technical teams to build, test and automate personalized customer interactions across all channels — email, push notifications, SMS, RCS, mobile wallets and more — including native app and website experiences where conversion drives value. The platform powers progressive zero-party data collection, both providing and utilizing real-time data and from anywhere, with AI-powered creation, orchestration and experimentation accelerating teams’ ability to confidently improve every customer interaction for conversion, higher lifetime value and durable revenue growth.

Company Details

Updated 21st October 2025
Company type
Private
Year Founded
2009
Head office location
San Francisco, United States
Number of employees
201 - 500
Website
https://www.airship.com/

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User Sentiment About Airship Customer Experience Platform
Reviewer Insights for: Airship Customer Experience Platform
Deciding Factors: Airship Customer Experience Platform Vs. Market Average
Performance of Airship Customer Experience Platform Across Market Features

Airship Customer Experience Platform Likes & Dislikes

Like

Airship Customer Experience Platform provided valuable flexibility, particularly through the ability to update the digital card image to align with campaigns and promotions we are running, helping to keep the member experience current and on brand with other channels. The push notification capability enables timely and targeted communication with members, supporting strong engagement and extending the value of our membership offering. Additionally, Airship adopts a highly collaborative approach, working closely with our teams and stakeholders through open communication and hands-on support to ensure the effective delivery of our digital membership cards.

Like

I believe it is a very powerful tool in reaching out to our users.

Like

The flexibility of the platform is one of Airship's biggest strengths, we also have the ability to react to business needs & key offers with quick turn around times. The Airship team also allows us to think beyond one-off sends and work towards smart audience targeting, personalization and other opportunities.

Dislike

This is definitely harder to answer, as we have had such a positive experience with Airship. If I had to note something down, it would be the limited tracking available on push notifications, and we would love to see this explored and improved to see greater visibility of user engagement with the notification. From a tech perspective, the configuration of APIs for push notifications, and needing to repeat this process for targeted push notifications can be somewhat involved, though it is not a major barrier to enablement. Aside from this, I cannot advise of any other issues we've come across in our experience with Airship.

Dislike

There have been bugs when trying to implement some functionality.

Dislike

Majority of the challenges we've experienced have not been specific to Airship. The larger limitations have been internal around IT capacity and the development timelines needed to implement more of the advanced features Airship offers. The Airship team has been a great partner in helping us navigate this and is working to set up time with our internal IT & Data teams to make sure we have a roadmap planned out. We are a unique retailer and because we don't have your typical ecommerce presence, that also gives us limitations. But as far as Airship goes, the platform meets our needs and they have been an amazing partner for years.

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  • Marketing Associate
    50M-1B USD
    Insurance (except health)
    Review Source

    A Trusted & Strong Digital Card Partnership that Delivers Strong Digital Outcomes with Opportunities for Ongoing Enhancement

    5.0
    May 7, 2026
    Working with Airship has been a highly positive experience. They are consistently responsive to queries and demonstrate a strong solution-focused mindset, often going above and beyond to support our needs. Their proactive and collaborative approach has helped us effectively work through challenges as they arise. Airship is a valued partner in the delivery and ongoing support of our Digital Membership Card, enabling us to provide members with a reliable, secure and accessible digital card across both Apple and Android digital wallets. Their thorough communication, onboarding support and clear communication has been instrumental in helping our internal teams understand processes and manage updates efficiently. Overall, Airship has proven to be a dependable and flexible partner, offering opportunities for growth while supporting positive outcomes for both the business and our members. We value the partnership and look forward to continuing to work together to further enhance the digital card experience for our members.
  • Marketing Associate
    50M-1B USD
    Retail
    Review Source

    Flexible Platform Enables Quick Response to Business Needs and Targeted Engagement

    5.0
    May 13, 2026
    Airship has been a strong partner for our customer engagement channel work , especially as we expanded beyond push and in-app messaging into SMS. Since launching the SMS program, we've grown from about 9k subscribers in January to 49k using SMS opt-in tools. I've been on the team for a little over a year and we have done so much with the platform. Airship has helped us create more ways to reach customers with timely, value-focused messaging, while the Airship team has been extremely helpful supporting new use cases, technical questions, and growth opportunities.
  • Marketing Associate
    1B-10B USD
    Retail
    Review Source

    Extensive Data Supports Messaging Decisions While Hands-On Features Could Improve Speed

    5.0
    May 6, 2026
    Airship has been extremely helpful into information and case studies on email/app messaging to best promote our products and deals to our customers. They have been able to help with data and overall best practices to ensure we execute things properly.
  • Marketing Associate
    10B+ USD
    Retail
    Review Source

    Helpful Support and Evolving Features Paired With Bulky Reporting Experience

    5.0
    May 5, 2026
    Working with the Airship team has been wonderful. Our account manager and technical account manager are both so incredibly helpful and attentive. They truly are an extension of our team. They always get us connected with the right Airship folks to help us solve any problems we run into, deliver any feedback we have on the product, or explore new features and how we can work smarter and utilize the Airship product to its fullest potential.
  • Marketing Associate
    10B+ USD
    Retail
    Review Source

    A Powerful Mobile Marketing Platform with Room to Grow in Analytics

    4.0
    May 12, 2026
    Airship has been a strong platform for scaling our mobile marketing program. We've built personalized push campaigns using customer level attributes, deployed behavioral automation sequences, and created cross-channel customer journeys that drive sales. Our Airship account team supports our goals and finds solutions for all of the use cases we bring to them.
...
Showing Result 1-5 of 67

4.6

(67 Ratings)

Rating Distribution

5 Star
57%
4 Star
39%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.6

Product Capabilities

4.4