Overview
Product Information on Alchemer
What is Alchemer?
Alchemer Pricing
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Overall experience with Alchemer
“Outstanding surveying tool but could still use some work to become truly exceptional in all areas”
“Limited AI Features and Support Reduce Satisfaction Despite Easy Survey Use”
About Company
Company Description
Alchemer provides an intuitive and flexible feedback and data collection platform. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer integrates with existing systems and keeps feedback in the hands of the people who can take the best action. Alchemer serves the needs of CX, marketing, product, digital experience, HR, and market research customers.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Alchemer
Reviewer Insights for: Alchemer
Deciding Factors: Alchemer Vs. Market Average
Performance of Alchemer Across Market Features
Alchemer Likes & Dislikes
When working in the tool, it is very intuitive and easy to create surveys. I like the controls I am given over campaigns that were not available to me in competitor solutions, and I love the people that I reach whenever I call support. They are friendly, helpful, knowledgeable and will go out of their way to help you find a solution to what is needed.
Read Full ReviewMany features stand out about Alchemer. 1. The support. It was UNREAL how members from every single team knew in detail about the products ins and outs. What is your internal professional learning like!? We could all learn from Alchemer on this front. 2. The real-time results links are a valuable resource to our team. Our program leads, coaches, and facilitators use this for real time data to make coaching shifts and improve facilitation of our programming. 3. Reporting options. From aggregate reports to analyzing specific questions, we deeply value Alchemer's ability to support our data analysis work at our company. We are excited for the future and how AI can help us push the future of our analysis.
Read Full Review
I wish we could delete campaigns in bulk. Having to delete one at a time is so inefficient and time consuming. We should also be able to set automated deletes based on a certain timeframe so that removing old campaigns could be accomplished in an automated way. When glitches are reported and they can't find the cause quickly/easily, they give me the run-around (along with a lot of busy work to do on my end) and I really have to hold their feet to the fire until they invest the time/talent to really uncover what is wrong, especially when I know it's on their side. Less important/low impact glitches in the tool are left unresolved indefinitely. One example of this is that even though forced questions are answered, sometimes the answer is excluded in the API call/download/system. I reported this a long time ago, several times, and when no resolution was found we had to find a way to identify the gaps on our end in order to mitigate.
Read Full ReviewNothing that I dislike. Would love to see how we can push our vision forward with data visualization and open-ended text response (qual) analysis.
Read Full ReviewTop Alchemer Alternatives
Peer Discussions
Alchemer Reviews and Ratings
- Director of Client Success<50M USDBankingReview Source
Outstanding surveying tool but could still use some work to become truly exceptional in all areas
Overall Alchemer really, truly provides a superior product, as well as excellent/knowledgeable support, and they are our preferred provider for this service, but we do have issues from time to time that result in our organization having to come up with creative solutions in order to mitigate on our end because they are not able to resolve on theirs. They also have some limitations within the tool itself that result in some inefficiencies as well, even though recommendations to overcome these limitations have been recommended several times. - Director of Data and LearningGov't/PS/EdEducationReview Source
Hands-On Collaboration and Expert Customer Support With Alchemer
My overall experience with Alchemer has been excellent! I love the product and the customer support is top-notch. I recently had the opportunity to visit the Alchemer office, for an in-person meeting. The Alchemer team welcomed me warmly, and I was impressed by the depth of their expertise and commitment to our shared goals. During the visit, we engaged in a rich, hands-on, though partnership, especially around survey reporting strategies for our new core strategy at our company, The Accelerator, a competency-based accelerated teacher education program. I received personalized support and collaborative troubleshooting on how we might leverage data more powerfully to inform our work. It was clear that Alchemer not only understands but also deeply believes in the vision of the Accelerator and our mission at our company. Alchemer is a valuable partner as we continue to evolve our data and impact strategies to better serve educators, communities, and ultimately, children. - SENIOR RESEARCHER10B+ USDConsumer GoodsReview Source
Helpful Service Team and Affordable Cost Highlight Platform's Strengths and Limitations
The platform provides everything I need to be successful, and the team is very responsive when issues do arise. - Senior Director Strategy Planning and Optimization50M-1B USDHealthcare and BiotechReview Source
Ease of Use and Advanced Functionality Highlight Alchemer’s Survey Platform
Alchemer has been our longstanding survey partner for many years running. It is a feature-rich offering backed by exceptional customer service and support. It is reliable and intuitive, resulting in quick uptake by new users, and it even has the kind of nuanced functionality that our researchers desire. - Senior Business Analyst<50M USDTransportationReview Source
Alchemer Enables Real-Time Customer Messaging and Feedback During Booking Process
Alchemer does exactly what we need. It gives us the opportunity to send messages during the booking process to customers about problems or important changes to their services. It also allows us to get feedback as soon as customers encounter uncomfortable situations.