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AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses in more than 150 countries.
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Two aspects of AlertMedia stand out as particularly valuable to our operation. The first I have already covered above when referring to the implementation team, the second is the platform's intuitive user interface, which allows our security operations team to rapidly and disseminate time sensitive communications and directives to our entire workforce with minimal friction. We are based in Florida, thus half of our year requires my team to have their finger on the pulse when it comes to weather. We constantly monitor the tropics, the Atlantic Ocean and the Gulf, for any system that might develop into a hurricane. This is where the intuitive user interface shines.
1) Ease of use in an urgent or emergency situation. Clean user interface. 2) Exceptional customer service. 3) Enhances our ability to provide streamlined duty of care and employees ability to drive their own experience on the platform.
Customer service Evolving product Rapid updates
I have been using this application for close to a year, we tested it on average once a month, and so far I have been unable to find something that I dislike about the product or service.
1) Threat Intelligence-notifications and situational reports-could be more timely, relevant, more frequent and better organized. All the notifications could all be as good as the weather reporting. 2) The Travel Risk Management end user/traveler experience could be improved, streamlined and more relevant to the traveler. AlertMedia is working on both of these and is making significant strides.
Choosing some options deletes subscriptions - this is being addressed Inability to choose everyone except in certain notifications Some auto features make other areas change without us noticing until we recognize an absence of notifications