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Alibaba Cloud

byAlibaba Cloud
in Strategic Cloud Platform Services
4.3

Overview

Product Information on Alibaba Cloud

Updated 13th October 2025

What is Alibaba Cloud?

Alibaba Cloud is a software offering a range of cloud computing services designed to support businesses and organizations with scalable, flexible infrastructure. The software provides solutions including elastic computing, data storage, database management, content delivery, networking, artificial intelligence and security. Users can deploy workloads, manage applications, store and analyze data, and maintain uptime through global network availability zones. The software addresses challenges related to digital transformation, operational efficiency, disaster recovery and rapid resource provisioning by enabling automation and integration with other enterprise systems. Alibaba Cloud aims to facilitate business continuity and agile development by providing resources that can be adapted to diverse technical and operational requirements across various industries.

Alibaba Cloud Pricing

Alibaba Cloud software follows a pay-as-you-go pricing model as well as subscription-based plans. Users pay for resources such as computing, storage, database, and networking based on actual usage, with charges calculated according to hourly or monthly rates. Prepaid packages and reserved instances are available for specific services, allowing users to choose billing structures based on requirements.

Overall experience with Alibaba Cloud

Head Of It
50M - 250M USD, Retail
FAVORABLE

“Cloud Spending Reduced and Service Stability Increased With Alibaba Cloud Migration”

5.0
Dec 23, 2025
We were able to significantly decrease our cloud spending while improving the service level and stability by moving to Alibaba Cloud
UNIX/STORAGEADMIN
500M - 1B USD, Retail
CRITICAL

“Good alternative cloud provider”

3.0
Nov 4, 2022
Alibaba cloud gives for us enough availability across our regions of work. Webinterface is easy to use. It is a perfect alternative for other cloud providers.

About Company

Company Description

Updated 9th October 2024

Founded in 2009, Alibaba Cloud is a part of Alibaba Group that develops comprehensive cloud computing and data management services. These services aim to cater to the networking and information needs of diverse businesses, financial institutions, and governments among others. The solutions offered are flexible and cost-effective. In addition, Alibaba Cloud operates the network for Alibaba Group's extensive online and mobile commerce ecosystem. It also provides a wide range of cloud computing services to support sellers as well as third-party entities that partake in this ecosystem.

Company Details

Updated 10th October 2024
Company type
Public
Year Founded
2009
Head office location
Hangzhou, China
Number of employees
10001+
Website
https://www.alibabacloud.com/

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Alibaba Cloud
Deciding Factors: Alibaba Cloud Vs. Market Average
Performance of Alibaba Cloud Across Market Features

Alibaba Cloud Likes & Dislikes

Like

Low cost. Great innovation in AI

Read Full Review
Like

High availability across across our regions, Easy to use interface. Fast Customer support.

Read Full Review
Like

we love the monitoring and observability tools provided by ACK, they give us deep insights into our services and help us detect and troubleshoot issues quickly

Read Full Review
Dislike

Less forum articles compared to US cloud providers. So I must contact customer support when I face an issue

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Dislike

Costs are high, but are for every cloud service. Hard to find Dutch documentation. Does not feel good to store al data in Alibaba cloud, but that is personal.

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Dislike

1. Limited customer support options 2. Complex interface and resource management 3. High cost compared to some competitors

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Peer Discussions

Alibaba Cloud Reviews and Ratings

4.4

(115 Ratings)

Rating Distribution

5 Star
48%
4 Star
40%
3 Star
11%
2 Star
0%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.4

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Head Of It
    50M-1B USD
    Retail
    Review Source

    Cloud Spending Reduced and Service Stability Increased With Alibaba Cloud Migration

    5.0
    Dec 22, 2025
    We were able to significantly decrease our cloud spending while improving the service level and stability by moving to Alibaba Cloud
  • operations specialist
    50M-1B USD
    Banking
    Review Source

    Alibaba Cloud: A reliable cloud computing provider with some limitations

    4.0
    May 7, 2024
    Alibaba Cloud is a game changer in the industry. its platform offers an impressive range of cloud services and technologies that are both reliable and efficient.
  • ENGINEER
    Gov't/PS/Ed
    Education
    Review Source

    A Public Cloud for various services to explore.

    4.0
    Jan 23, 2023
    Alicloud is a Public Cloud and it is very pocket friendly as compare to other Cloud platforms, it gives various services for data storage, databases and analytics work and using ECS we can launch virtual servers in cloud and make use for various purposes.
  • DATA ANALYST
    1B-10B USD
    Insurance (except health)
    Review Source

    Alibaba Cloud: Cost efficient and robust cloud service provider

    4.0
    Jan 10, 2023
    Alibaba Cloud is one of the fastest emerging cloud platforms that offers great amount of services including and not limited to Cloud Computing, Network Security, Big data, AI, etc. in terms of procing it leaves the AWS behind, as the pricing are quite efficient in the pay per use model of Alibaba. It is leading cloud provider in China and most of APAC. Offers high number of core processors so that the users experience a seamless process. Although there are some issues with customer supports and Compliance, Alibaba is trying to overcome all this and compete in the markets.
  • ENGINEER
    Gov't/PS/Ed
    Education
    Review Source

    New cloud platform

    5.0
    Jan 19, 2023
    Alibaba cloud service provides good flexibility in terms of cloud computing, it has various models of cloud computing and great network security, and new features are available while creating instance which is not present in others cloud computing services. in terms of pricing, it's very cost-effective.
...
Showing Result 1-5 of 116

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