Name: Alibaba Cloud
Rating: 4.3 (115 reviews)

Overview

Product Information on Alibaba Cloud

Updated 13th October 2025

What is Alibaba Cloud?

Alibaba Cloud is a software offering a range of cloud computing services designed to support businesses and organizations with scalable, flexible infrastructure. The software provides solutions including elastic computing, data storage, database management, content delivery, networking, artificial intelligence and security. Users can deploy workloads, manage applications, store and analyze data, and maintain uptime through global network availability zones. The software addresses challenges related to digital transformation, operational efficiency, disaster recovery and rapid resource provisioning by enabling automation and integration with other enterprise systems. Alibaba Cloud aims to facilitate business continuity and agile development by providing resources that can be adapted to diverse technical and operational requirements across various industries.

Overall experience with Alibaba Cloud

Head Of It

50M - 250M USD, Retail

FAVORABLE

“Cloud Spending Reduced and Service Stability Increased With Alibaba Cloud Migration”

5.0

Dec 23, 2025

We were able to significantly decrease our cloud spending while improving the service level and stability by moving to Alibaba Cloud

UNIX/STORAGEADMIN

500M - 1B USD, Retail

CRITICAL

“Good alternative cloud provider”

3.0

Nov 4, 2022

Alibaba cloud gives for us enough availability across our regions of work. Webinterface is easy to use. It is a perfect alternative for other cloud providers.

About Company

Company Description

Founded in 2009, Alibaba Cloud is a part of Alibaba Group that develops comprehensive cloud computing and data management services. These services aim to cater to the networking and information needs of diverse businesses, financial institutions, and governments among others. The solutions offered are flexible and cost-effective. In addition, Alibaba Cloud operates the network for Alibaba Group's extensive online and mobile commerce ecosystem. It also provides a wide range of cloud computing services to support sellers as well as third-party entities that partake in this ecosystem.

Company Details

Company type

Public

Year Founded

2009

Head office location

Hangzhou, China

Number of employees

10001+

Website

https://www.alibabacloud.com/

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Key Insights

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Reviewer Insights for: Alibaba Cloud

Deciding Factors: Alibaba Cloud Vs. Market Average

Performance of Alibaba Cloud Across Market Features

Alibaba Cloud Likes & Dislikes

Low cost. Great innovation in AI

High availability across across our regions, Easy to use interface. Fast Customer support.

we love the monitoring and observability tools provided by ACK, they give us deep insights into our services and help us detect and troubleshoot issues quickly

Less forum articles compared to US cloud providers. So I must contact customer support when I face an issue

Costs are high, but are for every cloud service. Hard to find Dutch documentation. Does not feel good to store al data in Alibaba cloud, but that is personal.

1. Limited customer support options 2. Complex interface and resource management 3. High cost compared to some competitors

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Peer Discussions

Alibaba Cloud Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Retail

Review Source

Cloud Spending Reduced and Service Stability Increased With Alibaba Cloud Migration

Dec 22, 2025

operations specialist

Banking

Alibaba Cloud: A reliable cloud computing provider with some limitations

4.0

May 7, 2024

Alibaba Cloud is a game changer in the industry. its platform offers an impressive range of cloud services and technologies that are both reliable and efficient.

ENGINEER

Gov't/PS/Ed

Education

A Public Cloud for various services to explore.

Jan 23, 2023

Alicloud is a Public Cloud and it is very pocket friendly as compare to other Cloud platforms, it gives various services for data storage, databases and analytics work and using ECS we can launch virtual servers in cloud and make use for various purposes.

DATA ANALYST

1B-10B USD

Insurance (except health)

Alibaba Cloud: Cost efficient and robust cloud service provider

Jan 10, 2023

Alibaba Cloud is one of the fastest emerging cloud platforms that offers great amount of services including and not limited to Cloud Computing, Network Security, Big data, AI, etc. in terms of procing it leaves the AWS behind, as the pricing are quite efficient in the pay per use model of Alibaba. It is leading cloud provider in China and most of APAC. Offers high number of core processors so that the users experience a seamless process. Although there are some issues with customer supports and Compliance, Alibaba is trying to overcome all this and compete in the markets.

New cloud platform

Jan 19, 2023

Alibaba cloud service provides good flexibility in terms of cloud computing, it has various models of cloud computing and great network security, and new features are available while creating instance which is not present in others cloud computing services. in terms of pricing, it's very cost-effective.