Name: Amazon Web Services
Rating: 4.6 (4671 reviews)

Overview

Product Information on Amazon Web Services

Updated 13th October 2025

What is Amazon Web Services?

Amazon Web Services is a cloud computing software that offers on-demand computing power, storage, and a broad set of services such as database management, networking, analytics, machine learning, and security. It provides infrastructure resources and platform tools that enable organizations to deploy, manage, and scale applications and workloads in the cloud. The software addresses challenges related to infrastructure scalability, data storage, cost management, disaster recovery, and application deployment by offering a pay-as-you-go model and a range of configurable resources suited for different business needs.

Overall experience with Amazon Web Services

Operations Manager

<50M USD, Services (non-Government)

FAVORABLE

“Powerful cloud infrastructure, but watch your billing”

5.0

Mar 4, 2026

My overall experience with Amazon Web Services (AWS) has been incredibly reliable. We use it heavily to power our backend infrastructure and host our applications. It provides basically every cloud service we could possibly need, and the scalability means we never have to worry about performance, even during high traffic periods. It's the industry standard for a reason

MANAGER

50M - 250M USD, Healthcare and Biotech

CRITICAL

“AWS Platform Powers Daily Workplace Operations But Faces Occasional Service Outages”

3.0

Nov 4, 2025

Many of the services we use at work everyday are on the AWS platform. This includes the program to fix and adjust or website, our forecasting and scheduling program, even our work emails which are a vital part of our company communication. Most of the time things work very smoothly, however we did have a pretty significant outage last week that knocked most of the services down and it took hours to restore.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Strategic Cloud Platform Services

About Company

Company Description

Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

Company Details

Company type

Public

Year Founded

2006

Head office location

Seattle, United States

Number of employees

10001+

Website

http://aws.amazon.com

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A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Amazon Web Services

Reviewer Insights for: Amazon Web Services

Performance of Amazon Web Services Across Market Features

Amazon Web Services Likes & Dislikes

The best part is definitely the unmatched scalability and reliability. When we have unexpected traffic spikes or launch new features, AWS handles the load flawlessly without any downtime. Plus, the ecosystem is so vast that no matter what backend challenge we run into, AWS already has a tool built perfectly to solve it.

Keeps us up and running as most of the internet services we use daily are on the AWS platform

I like the ability to seamlessly integrate compute, storage, networking, monitoring and security tools into a unified architecture that significantly accelerates deployment cycles.

The main thing I dislike most is definitely the complexity of the pricing and the sheet overwhelming nature of the dashboard. There are so many services with overlapping names that it can be confusing to navigate if you're not an AWS expert. It also feels like you need a dedicated financial analyst just to decipher the monthly billing and prevent costs from spiraling.

When the service is down, we are essentially not able to do half of our jobs Can take awhile to restore due to the large amount of business/companies AWS supports Due to it being such a large platform, it is a huge target for hackers and unfortunately that does effect my job when things like that happen and take the service down

The primary challenges are cost management and pricing complexity. While the pay-as-you-go which i was using offers better flexibility, forecasting and optimizing costs across multiple services can become difficult without dedicated governance and monitoring. Additionally, the rapid pace of feature realese can create more operational overhead in staying current best practices and architectural changes.

Top Amazon Web Services Alternatives

Peer Discussions

What Your Peers Are Saying About Amazon Web Services

Project Management Manager

In the process of migrating Legacy Applications to an AWS cloud instance. Our Legacy system contains sensitive private data of users. AWS engineers are saying they need access to our data early and they have not built out the environment yet. I found online that access to the data is needed once in the TEST and VALIDATION phase of the project. Does the AWS cloud engineer need access to my real data to figure out how to install databases and applications even if they haven't built out the future environment yet?

IT Manager

Generally, AWS engineers do not need access to real data to figure out how to install databases and applications. you can setup a process to ensure strong security measures are followed. Few Recommendations: 1. Use sample or dummy data to set up and test the environment. This allows AWS engineers to configure and troubleshoot without needing access to sensitive information. 2. If real data must be used early in the process, consider data masking techniques to anonymize sensitive information. 3. Discuss your concerns with the AWS engineers and establish clear protocols for data access and security.

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20 Mar 20251.8k Views1 Comment

Data and Analytics Manager

Currently, in my organization, we have BI products built on top of a data warehouse implemented using PostgreSQL, following a snowflake schema architecture (fact and dimension tables). This structure has become extremely complex and hard to maintain. Updates are very costly, and I’m heavily dependent on a single person to keep it running. I’m considering moving to a cloud-based environment, such as AWS Redshift or Google BigQuery. Based on your experience, would migrating to one of these platforms help me move away from this complex snowflake architecture? Also, between the two solutions (AWS Redshift and Google BigQuery), which one would you recommend and why?

Principal Software Engineer, Data Engineering

It is better to analyze from the problem perspective. Whether you need a Snowflake schema, star schema, or one big table, it needs to be analyzed based on the user requirements, data volume, query patterns, business asks, latency requirements, etc. Changing the database/platforms might not solve the issue if you need a sustainable solution.

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3 May 20251.9k Views3 Comments

Amazon Web Services Reviews and Ratings

Recommended Gartner Insights

<50M USD

Services (non-Government)

Review Source

Powerful cloud infrastructure, but watch your billing

It Security & Risk Management Associate

IT Services

AWS Delivers Reliable Scalability but Presents Complex Cost and Management Challenges

Mar 2, 2026

Our overall experience with AWS has been highly positive. As a security-focused organization operating in a fast-paced environment, AWS has provided the scalability, reliability and global infrastructure needed to support both production workloads and security operation use cases. The platform's maturity, extensive service catalog, and strong ecosystem of integrations have enabled me to build resilient architecture while maintaining flexibility for future growth.

Data And Analytics Manager

50M-1B USD

Software

AWS Ecosystem Streamlines Administration But Can Overwhelm First-Time Users

Feb 9, 2026

Amazon Web Services offers a lot of different products, all of which are very mature. For us, we use a wide variety ranging from S3 buckets, RedShift, Step Functions, Bedrock, SFTP, and so on. In addition to the plethora of products AWS offers, another big benefit is that because all of these operate within the same infrastructure, things like account setup and permissioning become much easier to manage. AWS also offers credits for first-time users so that they can experience the platform without any cost for a time.

Director Of Business Applications

Consumer Goods

AWS Transfer Family Enables Secure Data Integration Across 3PL and Internal Systems

4.0

Feb 12, 2026

We leverage AWS as the backgone for our mission-critical data integrations. Specifically, we use AWS Transfer Family (SFTP) to securely bridge data between our internal systems and external 3PL platforms. This architecture allows us to feed real-time logistics and supply chain data directly into our CDP, enabling a unified view of the customer journey. The platform's reliability and secure handling of file-based transfers make it an essential component of our data strategy.

Senior Digital Analytics Manager

1B-10B USD

Retail

Extensive AWS Services Support Diverse Needs but Present Onboarding Challenges

Jan 29, 2026

Overall, my experience with AWS has been very positive. Across both personal and professional use, the platform has proven to be reliable, well-designed, and capable of supporting a wide range of use cases. There's a clear reason AWS is a market leader in this space.