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Logo of Amazon Web Services

Amazon Web Services

byAmazon Web Services (AWS)
in
4.6
2025
Market Presence: Strategic Cloud Platform Services, Generative AI Infrastructure Providers (Transitioning to Cloud AI Infrastructure)

Overview

Product Information on Amazon Web Services

Updated 13th October 2025

What is Amazon Web Services?

Amazon Web Services is a cloud computing software that offers on-demand computing power, storage, and a broad set of services such as database management, networking, analytics, machine learning, and security. It provides infrastructure resources and platform tools that enable organizations to deploy, manage, and scale applications and workloads in the cloud. The software addresses challenges related to infrastructure scalability, data storage, cost management, disaster recovery, and application deployment by offering a pay-as-you-go model and a range of configurable resources suited for different business needs.

Amazon Web Services Pricing

Amazon Web Services software uses a pay-as-you-go pricing model where users are charged based on actual usage of compute power, storage, and other resources. The software also offers tiered pricing for certain services, volume discounts, and reserved instance options. There are no upfront costs, and users can access free usage tiers for select services within specified limits.

Overall experience with Amazon Web Services

MACHINE LEARNING/ AI ENGINEER
<50M USD, Software
FAVORABLE

“Balancing Cost and Complexity: A Deep Dive into AWS Machine Learning”

4.0
Sep 30, 2025
My experience with AWS, specifically for machine learning model productionization, has been largely positive. We use the complete ecosystem. AWS offers several highly scalable services such as SageMaker, Step Functions and Lambdas to facilitate deployment. We also use AWS Redshift to store metadata for the files stored on the AWS S3 bucket. We also use EC2 instances to set up environments for testing our machine learning models. The great part is that since the EC2 is on the same account as other resources, we can access our AWS services and data directly from the EC2 instance. The complexity and potential costs can be challenging to manage, for instance, step functions are billed for each step instead of for a single input/output. Overall, the platform is powerful, but with a slightly steep learning curve, and a lot more space for cost optimization.
MANAGER
50M - 250M USD, Healthcare and Biotech
CRITICAL

“AWS Platform Powers Daily Workplace Operations But Faces Occasional Service Outages”

3.0
Nov 4, 2025
Many of the services we use at work everyday are on the AWS platform. This includes the program to fix and adjust or website, our forecasting and scheduling program, even our work emails which are a vital part of our company communication. Most of the time things work very smoothly, however we did have a pretty significant outage last week that knocked most of the services down and it took hours to restore.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Strategic Cloud Platform Services

About Company

Company Description

Updated 6th March 2025

Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

Company Details

Updated 23rd December 2024
Company type
Public
Year Founded
2006
Head office location
Seattle, United States
Number of employees
10001+
Website
http://aws.amazon.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Amazon Web Services
Reviewer Insights for: Amazon Web Services
Performance of Amazon Web Services Across Market Features

Amazon Web Services Likes & Dislikes

Like

I appreciate AWS's scalability and flexibility. You can serve up as many instances as needed on-demand for lambdas, which significantly reduces costs by reducing charges to actual usage. This automatic scaling is available for other services as well, such as DynamoDB and Step Functions. Likewise, additional storage can be attached to and detached from EC2 instances based on requirements, without the need to create a new instance with a larger memory. Second, there is no upfront cost for compute or storage. The model is pay-as-you-go, and only resources that are being utilized are billed. Expenditures can be scaled up alongside the growth of the business. Finally, since we work on document intelligence, data security and governance is important. This is where AWS with its string security standards (ISO, SOC, etc.), built-in encryption and identity access management really shines.

Like

Keeps us up and running as most of the internet services we use daily are on the AWS platform

Like

Clear pricing plans and estimation tools. Offers elastic instances for ad-hoc, on-demand scenarios. Mobile app to monitor all your AWS services including instances, servers, virtual machines etc. You can also start/stop/restart/schedule servers as needed, just as you would on the desktop version of the AWS console.

Dislike

AWS's vast array of services can be overwhelming and make for a steep learning curve. The AWS dashboard is not very intuitive when a procedural task needs to be done (such as choosing permissions or security groups for a specific service or resource). Cost management can be tricky since billing is based on usage. Pricing models are also complex as there are many storage tiers and data transfer fees. Thus, it is important to regularly manage and monitor resources to avoid unexpected costs.

Dislike

When the service is down, we are essentially not able to do half of our jobs Can take awhile to restore due to the large amount of business/companies AWS supports Due to it being such a large platform, it is a huge target for hackers and unfortunately that does effect my job when things like that happen and take the service down

Dislike

I can't really think of any negatives. Perhaps the menu UI could be overhauled a bit on the desktop console, however, say if you know what menu item you are looking for, then the search bar is there to type in the search item. Again this is on the proviso you know what you are looking for as initially the items are located under a section/sub-section and may not be obvious.

Top Amazon Web Services Alternatives

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Peer Discussions

What Your Peers Are Saying About Amazon Web Services

Project Management Manager
In the process of migrating Legacy Applications to an AWS cloud instance.  Our Legacy system contains sensitive private data of users.  AWS engineers are saying they need access to our data early and they have not built out the environment yet.  I found online that access to the data is needed once in the TEST and VALIDATION phase of the project. Does the AWS cloud engineer need access to my real data to figure out how to install databases and applications even if they haven't built out the future environment yet?
IT Manager
Generally, AWS engineers do not need access to real data to figure out how to install databases and applications. you can setup a process to ensure strong security measures are followed.  Few Recommendations: 1. Use sample or dummy data to set up and test the environment. This allows AWS engineers to configure and troubleshoot without needing access to sensitive information.  2. If real data must be used early in the process, consider data masking techniques to anonymize sensitive information.  3. Discuss your concerns with the AWS engineers and establish clear protocols for data access and security.
See Full Discussion
20 Mar 20251.8k Views1 Comment
Data and Analytics Manager
Currently, in my organization, we have BI products built on top of a data warehouse implemented using PostgreSQL, following a snowflake schema architecture (fact and dimension tables). This structure has become extremely complex and hard to maintain. Updates are very costly, and I’m heavily dependent on a single person to keep it running. I’m considering moving to a cloud-based environment, such as AWS Redshift or Google BigQuery. Based on your experience, would migrating to one of these platforms help me move away from this complex snowflake architecture? Also, between the two solutions (AWS Redshift and Google BigQuery), which one would you recommend and why?
Sr. Director/ IT Sr. Manager
Warehouse performance can be linked to multiple factors, like actual design vs blueprint design, how it has been built, underlying infrastructure and then comes technology choices. Before looking at a cloud data platform and thinking of moving to solve your problem, try to assess if your implemented design is scalable or not. 
See Full Discussion
3 May 20251.9k Views3 Comments

Amazon Web Services Reviews and Ratings

4.6

(4641 Ratings)

Rating Distribution

5 Star
57%
4 Star
40%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • MACHINE LEARNING/ AI ENGINEER
    <50M USD
    Software
    Review Source

    Balancing Cost and Complexity: A Deep Dive into AWS Machine Learning

    4.0
    Sep 29, 2025
    My experience with AWS, specifically for machine learning model productionization, has been largely positive. We use the complete ecosystem. AWS offers several highly scalable services such as SageMaker, Step Functions and Lambdas to facilitate deployment. We also use AWS Redshift to store metadata for the files stored on the AWS S3 bucket. We also use EC2 instances to set up environments for testing our machine learning models. The great part is that since the EC2 is on the same account as other resources, we can access our AWS services and data directly from the EC2 instance. The complexity and potential costs can be challenging to manage, for instance, step functions are billed for each step instead of for a single input/output. Overall, the platform is powerful, but with a slightly steep learning curve, and a lot more space for cost optimization.
  • SOFTWARE ENGINEERING LEAD
    50M-1B USD
    Healthcare and Biotech
    Review Source

    AWS Offers Flexible Pricing and Intuitive Dashboard for Efficient Cloud Management

    5.0
    Sep 24, 2025
    We found Amazon AWS services overall service very good and very price competitive compared so other Cloud service providers, we found their cost plans are more flexible to our needs. We use the EC2 instances and Virtual Machines to name a few , we found the AWS dashboards very intuitive, they also have a mobile app which makes it easier to start/stop/restart servers - which is easier in my opinion than logging into the console on a desktop and performing the same action there.
  • Operations Manager
    <50M USD
    Services (non-Government)
    Review Source

    Powerful cloud infrastructure, but watch your billing

    5.0
    Mar 4, 2026
    My overall experience with Amazon Web Services (AWS) has been incredibly reliable. We use it heavily to power our backend infrastructure and host our applications. It provides basically every cloud service we could possibly need, and the scalability means we never have to worry about performance, even during high traffic periods. It's the industry standard for a reason
  • It Security & Risk Management Associate
    <50M USD
    IT Services
    Review Source

    AWS Delivers Reliable Scalability but Presents Complex Cost and Management Challenges

    5.0
    Mar 2, 2026
    Our overall experience with AWS has been highly positive. As a security-focused organization operating in a fast-paced environment, AWS has provided the scalability, reliability and global infrastructure needed to support both production workloads and security operation use cases. The platform's maturity, extensive service catalog, and strong ecosystem of integrations have enabled me to build resilient architecture while maintaining flexibility for future growth.
  • Data And Analytics Manager
    50M-1B USD
    Software
    Review Source

    AWS Ecosystem Streamlines Administration But Can Overwhelm First-Time Users

    5.0
    Feb 9, 2026
    Amazon Web Services offers a lot of different products, all of which are very mature. For us, we use a wide variety ranging from S3 buckets, RedShift, Step Functions, Bedrock, SFTP, and so on. In addition to the plethora of products AWS offers, another big benefit is that because all of these operate within the same infrastructure, things like account setup and permissioning become much easier to manage. AWS also offers credits for first-time users so that they can experience the platform without any cost for a time.
...
Showing Result 1-5 of 5225

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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