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Logo of IBM Cloud

IBM Cloud

byIBM
in Strategic Cloud Platform Services
4.5

Overview

Product Information on IBM Cloud

Updated 13th October 2025

What is IBM Cloud?

IBM Cloud is a software platform offering a range of cloud computing services, including infrastructure as a service, platform as a service, and software as a service. It provides solutions for deploying and managing virtual servers, databases, and machine learning models, as well as tools for application development, security, and monitoring. The software supports various workloads such as artificial intelligence, data analytics, and container orchestration through integrated services like Kubernetes and serverless computing. IBM Cloud addresses business challenges related to scalability, resource optimization, compliance, and digital transformation by enabling organizations to develop, run, and manage applications in public, private, or hybrid cloud environments.

IBM Cloud Pricing

IBM Cloud software uses a pay-as-you-go pricing model, allowing users to pay based on actual usage across various compute, storage, and cloud services. Fixed monthly or annual subscription plans are available for certain offerings, and custom enterprise agreements can be arranged for large-scale or specialized requirements.

Overall experience with IBM Cloud

Chief Technology Officer
<50M USD, IT Services
FAVORABLE

“High Development Velocity Achieved With IBM Cloud's Infrastructure”

5.0
Jul 15, 2025
We selected IBM Cloud early in our company due to its strong capabilities with enterprise cloud and particular focus on providing key infrastructure components for financial applications.
IT MANAGER
Gov't/PS/ED <5,000 Employees, Government
CRITICAL

“Good Customer Service But Disruption As A Result Of Unexpected Transition From IBM Cloud”

3.0
Oct 28, 2025
When Skytap on IBM Cloud was available, the service performed as it should with no complaints. Unfortunately, the Skytap offer changed which resulted in us having to move to Azure to access the service. This could have been managed better and more notice provided.

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About IBM Cloud
Reviewer Insights for: IBM Cloud
Performance of IBM Cloud Across Market Features

IBM Cloud Likes & Dislikes

Like

Most IBM Cloud services we use are based on open-source software but with IBM managed layer. For us, this means that finding documentation and best practices tends to be quick. It also means that we can maintain a high development velocity by having local instances of the underlying service during development. This also means no vendor lock-in. Another major benefit we enjoy with IBM Cloud is its strong presence and industry know-how in the financial institution sector, which provides us as an application builder the ability to focus on delivering value to our clients quickly while still meeting security and compliance requirements.

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Like

Product provided what was required while available.

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Like

Pretty straight forward and easy to use. Separate IAM console to manage all the users under the account.

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Dislike

So far we have not seen any major items of IBM Cloud that we dislike. If anything, it is relatively costly compared to similar cloud providers but the benefits that IBM Cloud provides to us; the trust it provides to our financial institution clients, the high level of security and compliance outweighs the weaknesses.

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Dislike

The need to move away from IBM Cloud mid-contract.

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Dislike

Sometimes the products such as Cloud Pak for Data virtualization services would go down with no clear explanation except the backend database needed to be rebooted. Also hard to get specific support sometimes when necessary. No initial support for query banding with Teradata and no LDAP support with MongoDB. IAM security also too simplistic. Need a more robust and granular IAM system for management across the Cloud.

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Peer Discussions

IBM Cloud Reviews and Ratings

4.5

(595 Ratings)

Rating Distribution

5 Star
43%
4 Star
44%
3 Star
12%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.3

Last 12 Months
Filter Reviews
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  • Chief Technology Officer
    <50M USD
    IT Services
    Review Source

    High Development Velocity Achieved With IBM Cloud's Infrastructure

    5.0
    Jul 15, 2025
    We selected IBM Cloud early in our company due to its strong capabilities with enterprise cloud and particular focus on providing key infrastructure components for financial applications.
  • ENGINEER
    10B+ USD
    Banking
    Review Source

    Centralized Cloud Services Offer Easy Management But Face Downtime and Support Issues

    4.0
    Dec 22, 2025
    Good one stop shop for Cloud services. Used for data platform services and Cloud Pak as well as agentic Orchestrate.
  • Operations Manager
    1B-10B USD
    Software
    Review Source

    IBM Cloud is a reliable cloud vendor for us

    5.0
    Oct 31, 2025
    Overall, it's an excellent cloud provider with a competitive product portfolio as well as helpful support.
  • Chief Technology Officer
    <50M USD
    Insurance (except health)
    Review Source

    IBM Cloud Services is a good choice for hosting modern self-built cloud native applications and IBM is a true partner in the field of translating tech to solutions

    4.0
    Dec 8, 2025
    The good thing about IBM Cloud is the ability to select, set up and use the services yourself. Some services are more mature than others. We are especially happy with the Code Engine (scalable ad on-demand Kubernetes) service.
  • PROJECT MANAGER
    <50M USD
    Manufacturing
    Review Source

    Exceptional Performance and Complete Dedication from the IBM Teams

    5.0
    Jul 3, 2025
    IBM Cloud has mitigated all risks we had with aging on-premises equipment. Performance is exceptional and the end users are delighted. We've been live for 9-months so far and have not had any significant technical issues. In terms of total cost of ownership, IBM Cloud was the lowest cost of all the scenarios we reviewed in detail when planning replacement of the legacy hardware. Update: We have been live for over 4-years now. In that time we have not had any major issues, no P1 issues and no outages. The service is totally reliable and still performs exceptionally well. IBM continues to provide excellent customer support for the minor configuration changes needed from time to time.
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Showing Result 1-5 of 805

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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