Name: IBM Cloud
Rating: 4.5 (596 reviews)

Overview

Product Information on IBM Cloud

Updated 13th October 2025

What is IBM Cloud?

IBM Cloud is a software platform offering a range of cloud computing services, including infrastructure as a service, platform as a service, and software as a service. It provides solutions for deploying and managing virtual servers, databases, and machine learning models, as well as tools for application development, security, and monitoring. The software supports various workloads such as artificial intelligence, data analytics, and container orchestration through integrated services like Kubernetes and serverless computing. IBM Cloud addresses business challenges related to scalability, resource optimization, compliance, and digital transformation by enabling organizations to develop, run, and manage applications in public, private, or hybrid cloud environments.

Overall experience with IBM Cloud

ENGINEER

30B + USD, Banking

FAVORABLE

“Centralized Cloud Services Offer Easy Management But Face Downtime and Support Issues”

4.0

Dec 23, 2025

Good one stop shop for Cloud services. Used for data platform services and Cloud Pak as well as agentic Orchestrate.

IT MANAGER

Gov't/PS/ED <5,000 Employees, Government

CRITICAL

“Good Customer Service But Disruption As A Result Of Unexpected Transition From IBM Cloud”

3.0

Oct 28, 2025

When Skytap on IBM Cloud was available, the service performed as it should with no complaints. Unfortunately, the Skytap offer changed which resulted in us having to move to Azure to access the service. This could have been managed better and more notice provided.

About Company

Company Description

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Company type

Public

Year Founded

1911

Head office location

Armonk, New York, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.ibm.com

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User Sentiment About IBM Cloud

Reviewer Insights for: IBM Cloud

Performance of IBM Cloud Across Market Features

IBM Cloud Likes & Dislikes

Pretty straight forward and easy to use. Separate IAM console to manage all the users under the account.

Product provided what was required while available.

There are rich bare metal server profiles on the IBM cloud compared to other vendors and they peer with other Cloud vendors in many locations where we can setup direct link to for network inter connectivity this is convenient and flexible when it comes to the hybrid Cloud deployment strategy, also their local support team is very supportive and helpful.

Sometimes the products such as Cloud Pak for Data virtualization services would go down with no clear explanation except the backend database needed to be rebooted. Also hard to get specific support sometimes when necessary. No initial support for query banding with Teradata and no LDAP support with MongoDB. IAM security also too simplistic. Need a more robust and granular IAM system for management across the Cloud.

The need to move away from IBM Cloud mid-contract.

For some of their data centers, they don't have VPC and PaaS services available. And there are many maintenance events that can be troublesome to our business operations. Lastly, we hope we can get better discounts on their products and services.

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Recommended Gartner Insights

10B+ USD

Banking

Review Source

Centralized Cloud Services Offer Easy Management But Face Downtime and Support Issues

Dec 22, 2025

Operations Manager

1B-10B USD

Software

IBM Cloud is a reliable cloud vendor for us

5.0

Oct 31, 2025

Overall, it's an excellent cloud provider with a competitive product portfolio as well as helpful support.

Chief Technology Officer

<50M USD

Insurance (except health)

IBM Cloud Services is a good choice for hosting modern self-built cloud native applications and IBM is a true partner in the field of translating tech to solutions

Dec 8, 2025

The good thing about IBM Cloud is the ability to select, set up and use the services yourself. Some services are more mature than others. We are especially happy with the Code Engine (scalable ad on-demand Kubernetes) service.

Gov't/PS/Ed

Government

Good Customer Service But Disruption As A Result Of Unexpected Transition From IBM Cloud

Manager

50M-1B USD

Supplier Delivers Reliable Server Resources but Limited Node Selection Available

Nov 27, 2025

We are generally satisfied with this supplier. They have proven reliable in providing the required server resources and cloud physical servers, which adds to our operational convenience. The primary limitation we've observed is the somewhat limited selection of node options.