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Logo of Amazon Web Services

Amazon Web Services

byAmazon Web Services (AWS)
in
4.6
2026
Market Presence: Strategic Cloud Platform Services, Generative AI Infrastructure Providers (Transitioning to Cloud AI Infrastructure)

Overview

Review Summary
AI Generated Using Real User Reviews

Users appreciate Amazon Web Services for its scalability, extensive service offerings, and reliable performance with ...

Product Information on Amazon Web Services

Updated 13th October 2025

What is Amazon Web Services?

Amazon Web Services is a cloud computing software that offers on-demand computing power, storage, and a broad set of services such as database management, networking, analytics, machine learning, and security. It provides infrastructure resources and platform tools that enable organizations to deploy, manage, and scale applications and workloads in the cloud. The software addresses challenges related to infrastructure scalability, data storage, cost management, disaster recovery, and application deployment by offering a pay-as-you-go model and a range of configurable resources suited for different business needs.

Amazon Web Services Pricing

Amazon Web Services software uses a pay-as-you-go pricing model where users are charged based on actual usage of compute power, storage, and other resources. The software also offers tiered pricing for certain services, volume discounts, and reserved instance options. There are no upfront costs, and users can access free usage tiers for select services within specified limits.

Overall experience with Amazon Web Services

Data Analyst
50M - 250M USD, Services (non-Government)
FAVORABLE

“Scalability, Reliability, and Service Variety Stand Out in AWS Experience”

5.0
May 5, 2026
Overall my experience with AWS has been positive, the platform is highly reliable, scalable and offers a wide range of services that make it easy to build and manage solutions efficiently, what has worked well is the flexibility, strong performance and the ability to quickly deploy and scale resources as needed, the interface and documentation are also helpful in navigating the services, overall AWS has been a dependable and valuable platform for my needs.
Data Scientist
30B + USD, Insurance (except health)
CRITICAL

“AWS Bedrock and KB Simplify RAG Implementation and Model Hosting Overhead”

3.0
Feb 27, 2026
AWS provides a robust and scalable Gen AI infrastructure through services like Bedrock and KB. Managed access to foundation models removes the overhead of model hosting and reduces the amount of boiler plate code. KB enables the easy RAG implementation with minimal setup.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Strategic Cloud Platform Services

About Company

Company Description

Updated 6th March 2025

Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

Company Details

Updated 23rd December 2024
Company type
Public
Year Founded
2006
Head office location
Seattle, United States
Number of employees
10001+
Website
http://aws.amazon.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

What Your Peers Are Saying About Amazon Web Services

Project Management Manager
In the process of migrating Legacy Applications to an AWS cloud instance.  Our Legacy system contains sensitive private data of users.  AWS engineers are saying they need access to our data early and they have not built out the environment yet.  I found online that access to the data is needed once in the TEST and VALIDATION phase of the project. Does the AWS cloud engineer need access to my real data to figure out how to install databases and applications even if they haven't built out the future environment yet?
IT Manager
Generally, AWS engineers do not need access to real data to figure out how to install databases and applications. you can setup a process to ensure strong security measures are followed.  Few Recommendations: 1. Use sample or dummy data to set up and test the environment. This allows AWS engineers to configure and troubleshoot without needing access to sensitive information.  2. If real data must be used early in the process, consider data masking techniques to anonymize sensitive information.  3. Discuss your concerns with the AWS engineers and establish clear protocols for data access and security.
See Full Discussion
20 Mar 20251.8k Views1 Comment
Data and Analytics Manager
Currently, in my organization, we have BI products built on top of a data warehouse implemented using PostgreSQL, following a snowflake schema architecture (fact and dimension tables). This structure has become extremely complex and hard to maintain. Updates are very costly, and I’m heavily dependent on a single person to keep it running. I’m considering moving to a cloud-based environment, such as AWS Redshift or Google BigQuery. Based on your experience, would migrating to one of these platforms help me move away from this complex snowflake architecture? Also, between the two solutions (AWS Redshift and Google BigQuery), which one would you recommend and why?
Principal Software Engineer, Data Engineering
It is better to analyze from the problem perspective. Whether you need a Snowflake schema, star schema, or one big table, it needs to be analyzed based on the user requirements, data volume, query patterns, business asks, latency requirements, etc. Changing the database/platforms might not solve the issue if you need a sustainable solution.
See Full Discussion
3 May 20251.9k Views3 Comments

Amazon Web Services Reviews and Ratings

Showing data for 389 ratings and reviews for Generative AI Infrastructure Providers (Transitioning to Cloud AI Infrastructure) market. View all 5229 ratings and reviews across markets for a complete picture.

4.6

(389 Ratings)

Rating Distribution

5 Star
65%
4 Star
32%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.6

Service & Support

4.4

Product Capabilities

4.6

Filter Reviews
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Most helpful
Last 12 Months
Star Rating
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Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Data Analyst
    50M-1B USD
    Services (non-Government)
    Review Source

    Scalability, Reliability, and Service Variety Stand Out in AWS Experience

    5.0
    May 5, 2026
    Overall my experience with AWS has been positive, the platform is highly reliable, scalable and offers a wide range of services that make it easy to build and manage solutions efficiently, what has worked well is the flexibility, strong performance and the ability to quickly deploy and scale resources as needed, the interface and documentation are also helpful in navigating the services, overall AWS has been a dependable and valuable platform for my needs.
  • Engineer
    50M-1B USD
    Software
    Review Source

    Scaling and Automation Are Smooth With AWS, While Pricing Remains Hard to Predict

    4.0
    May 5, 2026
    Honestly, my overall experience with AWS has been pretty great. It gives you a huge range of services and is super reliable when it comes to building and scaling apps, the performance and availability are solid - especially when you're running long processes that just need to keep going without any hiccups. That said, when you're just starting out, it can feel a little overwhelming. There's just so much to take in. And pricing? If you’re not keeping a close eye on it, things can get confusing real fast. But once you get the hang of it, it's honestly hard to imagine going back!
  • Software Developer
    <50M USD
    Software
    Review Source

    reliable scalble platform with powerfull features but complex pricing

    4.0
    May 4, 2026
    My overall experience has been very positive, especially with the platform's reliability and ability to scale as our needs grow, most services work seamlessly together which makes operations smoother, that said pricing can be a bit hard to predict at times and toll-like features have a learning curve
  • Qa Engineer
    <50M USD
    Real Estate
    Review Source

    Comprehensive testing made easier, yet pricing complexity poses challenges

    5.0
    May 21, 2026
    My experience with Amazon Web Services has been a highly rewarding and challenging journey. In the fast pacing development environments it provided exposure to large scale cloud technologies. One of the key aspects working with AWS based applications was understanding various AWS Services such as Amazon EC2, AWS Lambda, Amazon S3, Amazon Gateway etc. In my day-to-day activities, I created detailed test plans, test scenarios and test cases based on business requirements and functional specifications. I executed Functional,regression,Integration, smoke ,sanity and UAT to ensure the stability of the Application before deployment. I also identified documented, and tracked defects using tools like Jira and to collaborated with developers to resolve issues efficiently.
  • Manager of IT Services
    1B-10B USD
    Travel and Hospitality
    Review Source

    Broad Cloud Service Range Enhances Efficiency but Complex Pricing Remains a Challenge

    5.0
    May 12, 2026
    Services like S3, EC2, Lambda, RDS and CloudWatch work efficiently for hosting, monitoring and automation activities. Security and compliance are also strong which falls under our as well as most of the organizations GDPR rules especially IAM policies and encryption. It also has good documentation and community support over the internet.
...
Showing Result 1-5 of 508

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  • Market Guide for Generative AI Infrastructure Providers (Transitioning to Cloud AI Infrastructure)
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Reviewer Insights for: Amazon Web Services
Performance of Amazon Web Services Across Market Features

Amazon Web Services Likes & Dislikes

Like

What I like most about AWS is its scalability, reliability and wide range of services. First, the scalability allows me to easily adjust resources based on demand without any disruption. Second, the platform is highly reliable with strong uptime and performance. Third, AWS offers a comprehensive set of tools and services that support everything from storage to advanced computing making it a one stop solution additionally the flexibility and ease of deployment make it very efficient to work with.

Like

1. Multi-model access 2.Knowledge bases for Tag piplelines provides easy and fast implementation of RAG bots. All the chunking, vector embedding etc is taken care of. 3. Easy implementation of guardrails and security controls

Like

Whenever my workload spikes or drops, I can just scale up or down without any headache, honestly saves me so much time and effort! I've never really had to worry about things going down, the uptime has been super reliable, even for heavy production-level stuff that runs for a long time The best part? I don't have to go anywhere else-automation, AI apps, you name it, it's all right there in one place, which is a massive win.

Dislike

One area that can be challenging is the pricing structure which can sometimes feel complex to fully optimize without experience, additionally the wide range of services while powerful can create a learning curve for new users, lastly navigating certain configurations may require deeper technical knowledge, however these are manageable with time and the available documentation and support.

Dislike

1. Limited fine tuning options on Bedrock (limited to some foundation models) 2. Knowledge Base retrieval quality and configurability - It lacks granular control, making it hard to customize for insurance specific bots 3. Pricing complexity and cost unpredictibility

Dislike

Honestly, pricing can be a real headache - it's not always easy to predict, and if you're not keeping a close eye on things, costs can shoot up way faster than you'd expect. If youre just starting out, the learning curve can feel pretty overwhelming at first!