• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Amazon Web Services
Logo of Amazon Web Services

Amazon Web Services

byAmazon Web Services (AWS)
in
4.4
2025
Market Presence: Strategic Cloud Platform Services, Generative AI Infrastructure Providers (Transitioning to Generative AI Specialized Infrastructure)

Overview

Product Information on Amazon Web Services

Updated 13th October 2025

What is Amazon Web Services?

Amazon Web Services is a cloud computing software that offers on-demand computing power, storage, and a broad set of services such as database management, networking, analytics, machine learning, and security. It provides infrastructure resources and platform tools that enable organizations to deploy, manage, and scale applications and workloads in the cloud. The software addresses challenges related to infrastructure scalability, data storage, cost management, disaster recovery, and application deployment by offering a pay-as-you-go model and a range of configurable resources suited for different business needs.

Amazon Web Services Pricing

Amazon Web Services software uses a pay-as-you-go pricing model where users are charged based on actual usage of compute power, storage, and other resources. The software also offers tiered pricing for certain services, volume discounts, and reserved instance options. There are no upfront costs, and users can access free usage tiers for select services within specified limits.

Overall experience with Amazon Web Services

IT TECHNICAL ASSOCIATE
<50M USD, IT Services
FAVORABLE

“AWS Offers Flexible Cloud Services But Complexity and Billing Issues Can Arise”

5.0
Aug 12, 2025
AWS is user friendly, strong with good offers provide the services. It provides a broad and deep set of cloud utilities,offering vast services spanning computing with customized infra as per your requirement like stoarge-S3, databases (RDS), EC2,machine learning, lambda and more. This allows for flexibility and scalability to meet diverse business needs from small to large scale and it's globally available with high availability and low latency. It has strong security features and compliance certifications and they have a main rule pay-as-you-go it saves your money according to use you can change and customize as per your business requirements. However, due to its many features it’s a little complex in services it might require technical knowledge for beginners and necessitates investing in training for in-house expertise. Furthermore, the intricate and at times confusing billing system can lead to unexpected costs, and a lack of consistent documentation or a unified design across services can further complicate usability.
VP, IT Security and Risk Management
30B + USD, Insurance (except health)
CRITICAL

“Insufficient Disaster Recovery Plans Raise Concerns About System Vulnerability”

1.0
Oct 21, 2025
Too much vulnerability and their DR plans are insufficient.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Strategic Cloud Platform Services

About Company

Company Description

Updated 6th March 2025

Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

Company Details

Updated 23rd December 2024
Company type
Public
Year Founded
2006
Head office location
Seattle, United States
Number of employees
10001+
Website
http://aws.amazon.com

Do You Manage Peer Insights at Amazon Web Services (AWS)?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Amazon Web Services
Performance of Amazon Web Services Across Market Features

Amazon Web Services Likes & Dislikes

Like

The best feature of AWS is its scalability and flexibility, allowing businesses to quickly provision and adjust computing, storage and networking resources on demand, paying only for what they use while benefiting from a global infra that ensures high availability, security and performance for virtually any workload.

Like

AWS Services is forward thinking but need to ensure systems stay up and secure.

Like

I like that AWS can be used by anyone. Whether you are using the console or doing it with Terraform or CDK, AWS is a tool that can be used by both engineers and analysts.

Dislike

Expert required to use this product, at least AWS admin required.only add features that you have taken for use because billing will increase gradually one wrong selection in service can make bill in big size. In government infra data should be in the country but AWS is worldwide so if you check data will goes out country after disaster happened.

Dislike

System stability

Dislike

The only issues I have come across are high costs for certain services, complexity of AI tooling, and not great visualization tools.

Top Amazon Web Services Alternatives

Logo of Microsoft Azure
1. Microsoft Azure
4.3
(12 Ratings)
Logo of Google Cloud Platform
2. Google Cloud Platform
5
(1 Ratings)
Logo of NVIDIA DGX Cloud
3. NVIDIA DGX Cloud
4
(1 Ratings)
View All Alternatives

Peer Discussions

What Your Peers Are Saying About Amazon Web Services

Project Management Manager
In the process of migrating Legacy Applications to an AWS cloud instance.  Our Legacy system contains sensitive private data of users.  AWS engineers are saying they need access to our data early and they have not built out the environment yet.  I found online that access to the data is needed once in the TEST and VALIDATION phase of the project. Does the AWS cloud engineer need access to my real data to figure out how to install databases and applications even if they haven't built out the future environment yet?
IT Manager
Generally, AWS engineers do not need access to real data to figure out how to install databases and applications. you can setup a process to ensure strong security measures are followed.  Few Recommendations: 1. Use sample or dummy data to set up and test the environment. This allows AWS engineers to configure and troubleshoot without needing access to sensitive information.  2. If real data must be used early in the process, consider data masking techniques to anonymize sensitive information.  3. Discuss your concerns with the AWS engineers and establish clear protocols for data access and security.
See Full Discussion
20 Mar 20251.8k Views1 Comment
Data and Analytics Manager
Currently, in my organization, we have BI products built on top of a data warehouse implemented using PostgreSQL, following a snowflake schema architecture (fact and dimension tables). This structure has become extremely complex and hard to maintain. Updates are very costly, and I’m heavily dependent on a single person to keep it running. I’m considering moving to a cloud-based environment, such as AWS Redshift or Google BigQuery. Based on your experience, would migrating to one of these platforms help me move away from this complex snowflake architecture? Also, between the two solutions (AWS Redshift and Google BigQuery), which one would you recommend and why?
Sr. Director/ IT Sr. Manager
Warehouse performance can be linked to multiple factors, like actual design vs blueprint design, how it has been built, underlying infrastructure and then comes technology choices. Before looking at a cloud data platform and thinking of moving to solve your problem, try to assess if your implemented design is scalable or not. 
See Full Discussion
3 May 20251.9k Views3 Comments

Amazon Web Services Reviews and Ratings

Showing data for 33 ratings and reviews for Generative AI Infrastructure Providers (Transitioning to Generative AI Specialized Infrastructure) market. View all 4602 ratings and reviews across markets for a complete picture.

4.4

(33 Ratings)

Rating Distribution

5 Star
55%
4 Star
36%
3 Star
6%
2 Star
0%
1 Star
3%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.7

Service & Support

4.4

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT TECHNICAL ASSOCIATE
    <50M USD
    IT Services
    Review Source

    AWS Offers Flexible Cloud Services But Complexity and Billing Issues Can Arise

    5.0
    Aug 12, 2025
    AWS is user friendly, strong with good offers provide the services. It provides a broad and deep set of cloud utilities,offering vast services spanning computing with customized infra as per your requirement like stoarge-S3, databases (RDS), EC2,machine learning, lambda and more. This allows for flexibility and scalability to meet diverse business needs from small to large scale and it's globally available with high availability and low latency. It has strong security features and compliance certifications and they have a main rule pay-as-you-go it saves your money according to use you can change and customize as per your business requirements. However, due to its many features it’s a little complex in services it might require technical knowledge for beginners and necessitates investing in training for in-house expertise. Furthermore, the intricate and at times confusing billing system can lead to unexpected costs, and a lack of consistent documentation or a unified design across services can further complicate usability.
  • It Associate
    50M-1B USD
    Travel and Hospitality
    Review Source

    AWS Facilitates Smooth Transitions from On-Premise to Cloud

    4.0
    Jan 29, 2026
    AWS has been a wonderful tool to work with to help 100+ internal teams transition from on-premise databases to the cloud. They have a great enterprise support staff with dedicated engineers and architects that has made the transition smooth.
  • BUSINESS AND GROWTH HEAD
    50M-1B USD
    Software
    Review Source

    AWS Offers Scalability and Seamless Integration But Billing Remains Unpredictable

    4.0
    Sep 30, 2025
    AWS is scalable and reliable ecosystem which helps our business empower globally.
  • RESEARCH AND DEVELOPMENT MANAGER
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Immediate Grammar Corrections and Weekly Statistics Highlight Key Features and Drawbacks

    5.0
    Aug 18, 2025
    Extremely helpful software. Love the proposed corrections and the weekly statistics
  • VP, IT Security and Risk Management
    10B+ USD
    Insurance (except health)
    Review Source

    Insufficient Disaster Recovery Plans Raise Concerns About System Vulnerability

    1.0
    Oct 21, 2025
    Too much vulnerability and their DR plans are insufficient.
...
Showing Result 1-5 of 59

Recommended Gartner Research

  • Market Guide for Generative AI Infrastructure Providers (Transitioning to Generative AI Specialized Infrastructure)

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.