• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In

Overview

Product Information on Appian Platform

Updated 23rd January 2024

What is Appian Platform?

Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

Appian Platform Pricing

Appian Platform Product Images

Appian Process Model
Appian Process Model

Overall experience with Appian Platform

Group Product Manager
50M - 250M USD, Banking
FAVORABLE

“Self-Service Options Preferred Over Consultant Reliance For Application Scalability”

4.0
Nov 12, 2025
Most of the platform related areas have worked well, the only issue has been performance especially when running multiple applications and from our point of view the only way forward was hiring a few Appian consultants. I would like to see more of a self-service approach instead of selling consultants.
Director of Engineering
<50M USD, Software
CRITICAL

“Very powerful for business automation, but limitations on UX of apps”

3.0
Apr 27, 2026
Appian is a powerful platform, but expensive for our SaaS use case and hard to scale seats and infra while maintaining acceptable COGs.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Market Presence: Enterprise Low-Code Application Platforms, Business Process Automation Tools

About Company

Company Description

Updated 10th November 2023

Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1999
Head office location
McLean, United States
Number of employees
1001 - 5000
Website
https://www.appian.com

Do You Manage Peer Insights at Appian?

Access Vendor Portal to update and manage your profile.

Appian Platform Likes & Dislikes

Like

Fast value delivery to end-consumers Easy to learn (although you need to be curious and explore different approaches to make sure the code/application is working well)

Like

Rapid development and prototyping.

Like

Fast implementation Great customer support

Dislike

On-prem will not be supported (customers will have to move to cloud or containers) Performance Scalability of applications

Dislike

Lack of automation hooks for IAS, lack of multi-tenancy, server side round trips are negative UX in 2026

Dislike

Software licensing is a bit pricey compared to others

Recommended Gartner Insights

  • Critical Capabilities for Business Orchestration and Automation Technologies
  • Magic Quadrant for Business Orchestration and Automation Technologies

Top Appian Platform Alternatives

Appian Platform Reviews and Ratings

  1. Home
  2. /
  3. Appian Platform
Logo of Appian Platform

Appian Platform

byAppian
in
4.3
Deciding Factors: Appian Platform Vs. Market Average
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Group Product Manager
    50M-1B USD
    Banking
    Review Source

    Self-Service Options Preferred Over Consultant Reliance For Application Scalability

    4.0
    Nov 12, 2025
    Most of the platform related areas have worked well, the only issue has been performance especially when running multiple applications and from our point of view the only way forward was hiring a few Appian consultants. I would like to see more of a self-service approach instead of selling consultants.
  • Designer
    <50M USD
    Travel and Hospitality
    Review Source

    Certification Program Improves Developer Opportunities Amid Data Integration Advancements

    4.0
    Nov 12, 2025
    Appian's innovation has always been great which incorporates latest technologies in to existing workflows. The ability to easily develop and scale the product has been great. The capability to bring different silos of data to one has been a game changer. Customer support has been wonderful dor any issues. The ease with which we can modernise a legacy application really brings value with great ROI. The ability to find credible talent with their certification program is a highlight which provides improved opportunities to the developers. It is a struggle though to push to different areas of business with lower margins of profits because of its licensing costs.
  • Director of Finance
    <50M USD
    Healthcare and Biotech
    Review Source

    Enterprise Platform Offers Integration but Database Design May Affect Costs

    4.0
    Nov 12, 2025
    Enables disparate workflows, data, systems and processes to be contained in one unified platform and functions added in a planned, joined up way
  • Engineer
    50M-1B USD
    Insurance (except health)
    Review Source

    Continuous Improvement and Robust Features Demand Advanced Expertise for Full Potential

    4.0
    Nov 12, 2025
    Swift development but requires expertise - product is continuously improving and is feature rich but requires expertise to get the max value from the product.
  • Director of Engineering
    <50M USD
    Software
    Review Source

    Very powerful for business automation, but limitations on UX of apps

    3.0
    Apr 27, 2026
    Appian is a powerful platform, but expensive for our SaaS use case and hard to scale seats and infra while maintaining acceptable COGs.
...
Showing Result 1-5 of 56

Showing data for 50 ratings and reviews for Business Orchestration and Automation Technologies market. View all 840 ratings and reviews across markets for a complete picture.

4.3

(50 Ratings)

Rating Distribution

5 Star
42%
4 Star
46%
3 Star
12%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.3

Logo of Workato ONE
1. Workato ONE
5
(83 Ratings)
Logo of Pipefy
2. Pipefy
4.7
(80 Ratings)
Logo of UiPath Platform
3. UiPath Platform
4.6
(78 Ratings)
View All Alternatives
Reviewer Insights for: Appian Platform
User Sentiment About Appian Platform