• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Appian Platform
Logo of Appian Platform

Appian Platform

byAppian
in
4.3
Market Presence: Enterprise Low-Code Application Platforms (Transitioning to AI-Augmented Low-Code Application Platforms), Business Process Automation Tools

Overview

Product Information on Appian Platform

Updated 23rd January 2024

What is Appian Platform?

Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

Appian Platform Pricing

Appian Platform Product Images

Appian Process Model
Appian Process Model

Overall experience with Appian Platform

Software Developer
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Consistent Feature Updates and Scalability Noted Despite Gaps in UI Customization”

4.0
Apr 29, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director of Engineering
<50M USD, Software
CRITICAL

“Very powerful for business automation, but limitations on UX of apps”

3.0
Apr 27, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 10th November 2023

Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1999
Head office location
McLean, United States
Number of employees
1001 - 5000
Website
https://www.appian.com

Do You Manage Peer Insights at Appian?

Access Vendor Portal to update and manage your profile.

Key Insights

Top Appian Platform Alternatives

Logo of UiPath Platform
1. UiPath Platform
4.6
(255 Ratings)
Logo of Workato ONE
2. Workato ONE
4.9
(96 Ratings)
Logo of Agentic Process Automation System
3. Agentic Process Automation System
4.8
(81 Ratings)
View All Alternatives

Peer Discussions

Appian Platform Reviews and Ratings

4.3

(51 Ratings)

Rating Distribution

5 Star
41%
4 Star
47%
3 Star
12%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Software Developer
    Gov't/PS/Ed
    Education
    Review Source

    Consistent Feature Updates and Scalability Noted Despite Gaps in UI Customization

    4.0
    Apr 29, 2026
    Overall, my experience with Appian has been positive. It is reliable, easy to use, and consistently delivers new features. Support has been responsive and helpful whenever issues arise. They are working very hard on AI and automation. While there are a few areas that could be improved, they have not significantly impacted my day-to-day operations.
  • Software Developer
    Gov't/PS/Ed
    Education
    Review Source

    Consistent Feature Updates and Scalability Noted Despite Gaps in UI Customization

    4.0
    Apr 29, 2026
    Overall, my experience with Appian has been positive. It is reliable, easy to use, and consistently delivers new features. Support has been responsive and helpful whenever issues arise. They are working very hard on AI and automation. While there are a few areas that could be improved, they have not significantly impacted my day-to-day operations.
  • Read All 67 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

  • Critical Capabilities for Business Orchestration and Automation Technologies
  • Magic Quadrant for Business Orchestration and Automation Technologies
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Appian Platform Likes & Dislikes

Like

- Appian is intuitive and user-friendly, making it easy for both technical and non-technical users to adopt. - Reliable performance with minimal downtime or disruptions. - Responsive customer support that provides timely and helpful assistance. - Flexibility and scalability to support evolving business needs.

Like

- Appian is intuitive and user-friendly, making it easy for both technical and non-technical users to adopt. - Reliable performance with minimal downtime or disruptions. - Responsive customer support that provides timely and helpful assistance. - Flexibility and scalability to support evolving business needs.

Like

- Appian is intuitive and user-friendly, making it easy for both technical and non-technical users to adopt. - Reliable performance with minimal downtime or disruptions. - Responsive customer support that provides timely and helpful assistance. - Flexibility and scalability to support evolving business needs.

Dislike

Lack of automation hooks for IAS, lack of multi-tenancy, server side round trips are negative UX in 2026

Dislike

Lack of automation hooks for IAS, lack of multi-tenancy, server side round trips are negative UX in 2026

Dislike

Lack of automation hooks for IAS, lack of multi-tenancy, server side round trips are negative UX in 2026

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Appian Platform
Reviewer Insights for: Appian Platform
Deciding Factors: Appian Platform Vs. Market Average