Overview
Product Information on Archive360
What is Archive360?
Archive360 Pricing
Overall experience with Archive360
“Vendor Offers Responsive Support and Flexible Hours but Export Limitations Noted”
“Overall the A2A product is excellent ”
About Company
Company Description
Archive 360 is an organization that focuses on improving the way data is identified, managed, and utilized. It serves businesses and governmental agencies across the globe, providing them with a secure, scalable, and expansive cloud-based platform. This platform aids the clients in dealing with their growing data governance requirements over increasing volumes of diverse data. Archive 360 offers its solutions directly and also via an extensive global network of associates.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Archive360
Deciding Factors: Archive360 Vs. Market Average
Performance of Archive360 Across Market Features
Archive360 Likes & Dislikes
Technical support is always available, even after hours. The ease of creating and running the collections. The search within a search option makes running complex search requests easier. The Administrator Module is extremely useful when trying to identify legacy individuals.
Is it easy to manage and use.
The PaaS model for A360 is ideal for our needs, providing more insight and access to our own data, and flexibility in leveraging MS multi-geo storage for localization needs. They are by far the most collaborative and responsive vendor I have worked with in recent years from support and accounts mgmt perspective
The inability of the product to separate/match the search results when multiple custodians are run in the same search. (This enhancement is coming, but not available for at least another 4 months). When rearranging columns when exporting to better meet needs, if you leave the screen the columns default back to original settings. The limitation of the number of export that can run at a time (4 saved searches, 10 temporary searches). Not having the ability use Search Monitor, to see how many exports are running at a time which would help us better schedule our exports.
Need better documentation to allow more informed design decisions to be made
While they integrate with many other platforms, I wish they provided their own mobile message capture platform for text, WhatsApp etc. capture.
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Peer Discussions
Archive360 Reviews and Ratings
- eDiscovery Team LeadGov't/PS/EdGovernmentReview Source
Vendor Offers Responsive Support and Flexible Hours but Export Limitations Noted
The customer service is excellent. The vendor's business hours do not always end at 9 PM. The vendor understanding the urgency that often times comes with our requests. - Directory of Product Reliability Engineering1B-10B USDServices (non-Government)Review Source
Exceptional Collaborative Support and Flexible Data Access Noted With Archive360 Platform
Archive360 have been a collaborative and strategic partner in helping meet our archiving, e-discovery and retention requirements - GROUP CISO10B+ USDRetailReview Source
Leadership Access & Customer Focus Praised; Process Maturity Can Lead To Cost Issues
The will to provide a great user experience is there, but sometimes their underlying build and support processes lack maturity. - eDiscovery Program Lead10B+ USDRetailReview Source
Product Offers Complete Data Ownership for Enhanced Security and Compliance Needs
It has been a pleasure to work with the Archive360 team throughout the process. - Director of Audit1B-10B USDServices (non-Government)Review Source
Quick Responsiveness Noted, But Larger Law Firms Seek Greater Customization
We've had some challenges but they have been very accomodating to address them.