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Overall experience with Augmented Cash
“Customer Management Team Improves Platform Usability Despite Administration UI Challenges”
“Une solution efficace pour optimiser le cash, avec des points d'amélioration sur le support et le pilotage projet.”
About Company
Company Description
Sidetrade is an International SaaS company that provides AI-powered order-to-cash solutions, leveraging its massive data repository, the Sidetrade Data Lake, to help businesses improve their financial performance. Sidetrade's AI platform, Aimie, analyzes millions of worldwide B2B customer payment experiences to provide predictive analytics and actionable insights that enable businesses to accelerate cash flow, optimize efficiency, and increase customer satisfaction. Hundreds of companies worldwide, from very large multinationals to mid-size enterprises rely on Sidetrade's AI-powered order-to-cash solutions to help them compete more effectively in the marketplace and improve their bottom line and cash generation.
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A Snapshot of What Matters - Based on Validated User Reviews
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Augmented Cash Likes & Dislikes
Analytical tools are powerful. We have created a wide array or reports that are allowing us to see the business like never before at an Operational level.
Read Full ReviewLa capacité d'automatisation et d'intelligence artificielle qui accélère la gestion des relances améliore la productivité des équipes. L'ergonomie et la simplicité d'utilisation. Les fonctionnalités prédictives.
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1. UI on the administration side could use work. Side groups can get confusing and finding literature through help guides can be cumbersome at times. 2. Digital cases are not in HTML. Lots of limitations here, and by upgrading and enhancing this feature they may give it a more robust ticketing offering that mimics features of outlook 3. Aimie strategies are limited - it would be nice to have more robust features to expand on Aimie's dunning phases, including the pre dunning phase. I'm aware we can mitigate this through bulk strategies, but it would be nice if Aimie strategies became a 1-stop shop to create and deploy end to end without the need of other strategies especially in the pre-dunning phase which only has 1 step through Aimie
Read Full ReviewLe support pourrait être amélioré, notamment en termes de réactivité et de qulité des réponses qui sont parfois trop générales.
Read Full ReviewRequiring users to leave notes on the platform when a customer replies about the reason of unpaid invoices. It creates double work for the employees because they first exchange emails with the customer via Outlook and then they have to record all the correspondence in the Augmented Cash Collection. You need to improve this process and to connect the mailbox with your platform.
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Peer Discussions
Augmented Cash Reviews and Ratings
- Finance Manager1B-10B USDServices (non-Government)Review Source
Une solution efficace pour optimiser le cash, avec des points d'amélioration sur le support et le pilotage projet.
Nous apprécions la qualité de nos intéraction avec notre Customer Success et notre commercial. Néanmoins, le Support nécessite des améliorations, car les réponses sont limitées et peu pertinentes. - Collection Manager1B-10B USDSoftwareReview Source
Customer Management Team Improves Platform Usability Despite Administration UI Challenges
The Customer Management team has been outstanding in helping us address knowledge gaps within the Augmented cash platform. Their responsiveness and constructive feedback have significantly contributed to our ability to use the platform more effectively and efficiently. Customer support is also responsive in helping to ensure issues are addressed timely to ensure low downtime with reported support cases. - Team Leader Accounting50M-1B USDServices (non-Government)Review Source
Augmented Cash Collection - still needs manual work, not fully automated
I do like the Cash Collection module because it`s a strong and modern solution in the AR automation. The main strength are: process standardization, AI guidance and automation of routine tasks. We have seen an improvement on DSO level which is one of the main goals of our company. Otherwise, I do not like the manual follow-ups (user must execute call, email, escalation). Moreover, disputed invoices, partial payments and legal cases fall outside automated flows. This partial automation means productivity gains are significant, but not absolute. - credit manager1B-10B USDRetailReview Source
Traçabilité et automatisation des reportings
Accompagnement par les équipes projets puis du success customer de qualité Qualité d'échange avec les équipes supports Capacité à créer ses états en toute autonomie Facilité d'extraire les données Industrialisation et structuration des process Amélioration du pilotage et partage des rapports Disponibilité de multiples indicateurs calculés Traçabilité et piste d'audit - Finance Associate10B+ USDManufacturingReview Source
Facilité d’utilisation et support réactif malgré complexité d’implémentation initiale
l'outil est relativement facile à utiliser et convivial, cependant, la mise en place et la gestion de l'outil ont été un peu complexes à mettre en oeuvre