Overview
Product Information on Augmented Cash
What is Augmented Cash?
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Overall experience with Augmented Cash
“Intuitive platform with Excellent Support”
“Key individuals have been great”
About Company
Company Description
Sidetrade is an International SaaS company that provides AI-powered order-to-cash solutions, leveraging its massive data repository, the Sidetrade Data Lake, to help businesses improve their financial performance. Sidetrade's AI platform, Aimie, analyzes millions of worldwide B2B customer payment experiences to provide predictive analytics and actionable insights that enable businesses to accelerate cash flow, optimize efficiency, and increase customer satisfaction. Hundreds of companies worldwide, from very large multinationals to mid-size enterprises rely on Sidetrade's AI-powered order-to-cash solutions to help them compete more effectively in the marketplace and improve their bottom line and cash generation.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Augmented Cash
Reviewer Insights for: Augmented Cash
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Augmented Cash Likes & Dislikes
As a user, I find the platform intuitive and user-friendly. As an administrator, I highly value the availability and responsiveness of their Customer Support and Customer Success Manager.
Responsive to our requests
Analytical tools are powerful. We have created a wide array or reports that are allowing us to see the business like never before at an Operational level.
I've faced some limitations in customization, which can limit flexibility in adapting the platform to specific needs.
No monitoring of usage available in platform
1. UI on the administration side could use work. Side groups can get confusing and finding literature through help guides can be cumbersome at times. 2. Digital cases are not in HTML. Lots of limitations here, and by upgrading and enhancing this feature they may give it a more robust ticketing offering that mimics features of outlook 3. Aimie strategies are limited - it would be nice to have more robust features to expand on Aimie's dunning phases, including the pre dunning phase. I'm aware we can mitigate this through bulk strategies, but it would be nice if Aimie strategies became a 1-stop shop to create and deploy end to end without the need of other strategies especially in the pre-dunning phase which only has 1 step through Aimie
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Peer Discussions
Augmented Cash Reviews and Ratings
- COLLECTION MANAGER1B-10B USDServices (non-Government)Review Source
Intuitive platform with Excellent Support
Good overall experience using their platform and working with their Customer Success Manager to monitor how we use the platform, escalate issues, and share feedback. - Collection Manager1B-10B USDSoftwareReview Source
Customer Management Team Improves Platform Usability Despite Administration UI Challenges
The Customer Management team has been outstanding in helping us address knowledge gaps within the Augmented cash platform. Their responsiveness and constructive feedback have significantly contributed to our ability to use the platform more effectively and efficiently. Customer support is also responsive in helping to ensure issues are addressed timely to ensure low downtime with reported support cases. - Team Leader Accounting50M-1B USDServices (non-Government)Review Source
Augmented Cash Collection - still needs manual work, not fully automated
I do like the Cash Collection module because it`s a strong and modern solution in the AR automation. The main strength are: process standardization, AI guidance and automation of routine tasks. We have seen an improvement on DSO level which is one of the main goals of our company. Otherwise, I do not like the manual follow-ups (user must execute call, email, escalation). Moreover, disputed invoices, partial payments and legal cases fall outside automated flows. This partial automation means productivity gains are significant, but not absolute. - Director of Finance1B-10B USDHealthcare and BiotechReview Source
Automated Tasks Enable Focus on Complex Disputes and Customer Relationships
Our overall experience with SideTrade has been very positive, especially during the implementation phase. The implementation team was outstanding - highly attentive, professional, and clearly demonstrated a deep understanding of our specific business needs. This made the rollout smooth and effective. - Finance Associate50M-1B USDManufacturingReview Source
Application and Customer Summary
I use it for credit, new application process done through link and imports into Credit Point when complete. We setup new accounts, customer information and financial statements. Run monthly and quarterly reports.