Overview
Product Information on HighRadius Accounts Receivable Software
What is HighRadius Accounts Receivable Software?
HighRadius Accounts Receivable Software Pricing
Overall experience with HighRadius Accounts Receivable Software
“Email Communication Efficiency Improves Significantly With Reduced Follow-Up Requirements”
“Productivity Gains Offset By Persistent Problems With Cash Application Exceptions”
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Invoice-to-Cash Applications
About Company
Company Description
HighRadius is a company that specializes in developing autonomous software solutions primarily targeted towards the Office of the CFO. The company's core product is a cloud-based autonomous platform that is data-driven and has the ability to change its behavior based on transient transactional data. This software can efficiently digitize order-to-cash, treasury, and record-to-report processes, featuring modern capabilities like artificial intelligence, robotic process automation, natural language processing, and no-code platforms. HighRadius's unique proposition combines the functionality of an application software vendor with a middleware platform for AI or RPA, thereby delivering measurable business outcomes, including DSO reduction, working capital optimization, bad-debt reduction, reduced month-end close timelines, and improved productivity in under six months.
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User Sentiment About HighRadius Accounts Receivable Software
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HighRadius Accounts Receivable Software Likes & Dislikes
The product is intuitive and easy to learn, requiring no specialized expertise to navigate through its modules efficiently. On the rare occasions we have encountered issues, the service team has been exceptionally prompt and responsive in providing effective resolutions.
We've managed to successfully replace 3 FTE's utilizing the system for the cost of about 1.25 FTE's. This is a net positive to the bottom line, but it hasn't quite been the full benefits we'd anticipated. Additionally, the system has a good dashboard for managing data and exceptions. Set up was relatively simple enough.
The end result. We have attained the ROI metrics we required to make this investment. Additionally, we have a great working relationship with the HighRadius team.
While the product offers strong functionality overall, there are a few areas where improvements would enhance usability and efficiency: Integration Timing - System integrations currently operate through batch processing rather than real-time updates, which can delay data synchronization across platforms. Email Management - The email inbox requires manual monitoring to associate responses with the correct customer accounts, adding extra administration effort. Documentation Limitations - Users are unable to attach supporting documents within the cash application module to record non-AR invoice deposits, limiting documentation accuracy.
We've struggled to avoid issues with customers where they purchase the same products many times. When this happens, the system has issues identifying which customer invoices to apply to the cash receipt. This results in a lot of time spent identifying this happened, and then correcting it. We've yet to find a solution to this issue.
There are differences in the technological maturity level of certain functionality that is common across the modules. For example, the options for how customer contact information can be used in the Collections module are more robust than the options you have in the Invoice Delivery module.
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Peer Discussions
HighRadius Accounts Receivable Software Reviews and Ratings
- Director of FinanceGov't/PS/EdEducationReview Source
Email Communication Efficiency Improves Significantly With Reduced Follow-Up Requirements
Purchasing this software has been transformative for our team. We now reach 99% of our customers through email communications, and follow-up actions related to collections have dropped from 98% to 1%. Requests for invoice copies have nearly been eliminated. The entire High Radius team - from Sales and Implementation to Post-implementation Support - has provided exceptional service at every stage. - Chief Financial Officer50M-1B USDConstructionReview Source
Consistent Value Achieved Post Go-Live With Active Customer Service Engagement
We use the Collections, Cash Application and Invoice Delivery modules. Our experience has been extremely enjoyable and we have attained the expected value from the product. The sales team was not pushy and gave us the right level of attention as we went through our due diligence process. The implementation team was extremely knowledgeable about the product. They were able to find creative solutions to scenarios which are specific to our business needs. They were extremely patient with our team throughout the UAT process which was a big reason our team was comfortable using the platform post go-live. The implementation was completed on time with minimal post go-live issues. Since implementing the platform, we have consistently attained the ROI metrics we set when making the purchase decision. On-going support needs are addressed in a timely manner and in most cases without the need for back-and-forth communication with the support staff. In our experience, the customer service team is active in ensuring we continue to get value from the platform and incremental improvements in our key success metrics. - GLOBAL FINANCE SHARED SERVICES MANAGER1B-10B USDConsumer GoodsReview Source
Productivity Gains Offset By Persistent Problems With Cash Application Exceptions
We began use of HighRadius' Account Receivable software almost a year ago and results so far have been a mixed bag. There are some good points (we're getting some successes, no doubt), but there are also more manual handling of exceptions than we originally anticipated. Additionally, the system has lacked some fine tuning that I think we'd really need to boost the productivity to levels we'd have wished for initially. - SR. MANAGER, FINANCE CENTER OF EXCELLENC1B-10B USDConsumer GoodsReview Source
Strong implementation methodology with a proven solution for Cash Application and Deductions Management
The quality of the implementation team has been high, they have been extremely responsive as issues and challenges arise, and have worked as a valued partner throughout the engagement. - Finance Associate50M-1B USDManufacturingReview Source
Daily Tasks Simplified in Accounts Receivable Though Email Delays Occur
The HighRadius was good and excellent. We used the collection tab as we are in the accounts receivable department. We used it every day on sending automated email (email correspond) to the customer for their statement of account. It was easy to use and convenient. There's a demo on how to use every tab.