Overview
Product Information on Avaya Communication & Collaboration Suite
What is Avaya Communication & Collaboration Suite?
Avaya Communication & Collaboration Suite Pricing
Overall experience with Avaya Communication & Collaboration Suite
“Exploring Avaya: A Comprehensive Look at Its Innovative Features”
“Improvements Seen after initial challenges with Omnichannel rollout”
About Company
Company Description
Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Avaya Communication & Collaboration Suite
Deciding Factors: Avaya Communication & Collaboration Suite Vs. Market Average
Performance of Avaya Communication & Collaboration Suite Across Market Features
Avaya Communication & Collaboration Suite Likes & Dislikes
i like how it is easy to forward calls, engage in conferencing as well as the record features which allows one not to miss out on anything.
Reliability, contact center reporting (CMS) and ability to interface with other third party products
supports both traditonal and modern communcation like voice call video and messaging and the best part is it has the ability to handle voice email msg and chat in one platform
There is nothing I dislike about Avaya. it is a tool i enjoy working with every day.
Administration (especially Oceana 3.9); Integration
setup, configuration and cost is bit on the higher side however the kind of service it provides it overcomes all and standout
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Peer Discussions
Avaya Communication & Collaboration Suite Reviews and Ratings
- CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDBankingReview Source
Exploring Avaya: A Comprehensive Look at Its Innovative Features
it is very swift to use and a good communication system for organization. - ASSOCIATE MANAGER1B-10B USDBankingReview Source
The Evolution of Communication: Single-Platform Handling for Voice, Email, and Chat
one of the best tool i have use while working in a contact centre its flexible and scalable and is continuously introducing new features like chatbot and automation tools - Infrastructure Voice And Data Analyst50M-1B USDIT ServicesReview Source
Avaya Aura Platform's Array of Solutions and Integration Options
Avaya Aura Platform can give to your contact center a huge amount of solutions and integrations options - SPECIALIST, CALL CENTER TECHNICAL SUP50M-1B USDEnergy and UtilitiesReview Source
Improvements Seen after initial challenges with Omnichannel rollout
There were challenges with meeting project timelines and vendor-subcontractor communications early in the project. Since them positive changes have been made, leading to improvement in our overall experience - Account Director50M-1B USDSoftwareReview Source
Unraveling the Unmatched Reliability of Avaya On-Prem Product
Avaya is the best in the industry. Nothing can beat the reliability of the Avaya on-prem product.