Overview
Product Information on Avaya Communication & Collaboration Suite
Updated 13th October 2025
What is Avaya Communication & Collaboration Suite?
Avaya Communication & Collaboration Suite Pricing
Overall experience with Avaya Communication & Collaboration Suite
Vp, Engineering
500M - 1B USD, BankingFAVORABLE
“Banking Contact Center Solution Offers Familiar Interface but Pricing Remains a Concern”
Overall this product helps us for a better banking contact center, and makes a good experience when a customer needs help from some problem.
SPECIALIST, CALL CENTER TECHNICAL SUP
250M - 500M USD, Energy and UtilitiesCRITICAL
“Improvements Seen after initial challenges with Omnichannel rollout”
There were challenges with meeting project timelines and vendor-subcontractor communications early in the project. Since them positive changes have been made, leading to improvement in our overall experience
About Company
Company Description
Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.
Company Details
Company type
Private
Year Founded
2000
Head office location
Morristown, United States
Number of employees
5001 - 10000
Website
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- Vp, Engineering50M-1B USDBankingReview Source
Banking Contact Center Solution Offers Familiar Interface but Pricing Remains a Concern
Overall this product helps us for a better banking contact center, and makes a good experience when a customer needs help from some problem. - CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDBankingReview Source
Exploring Avaya: A Comprehensive Look at Its Innovative Features
it is very swift to use and a good communication system for organization. - ASSOCIATE MANAGER1B-10B USDBankingReview Source
The Evolution of Communication: Single-Platform Handling for Voice, Email, and Chat
one of the best tool i have use while working in a contact centre its flexible and scalable and is continuously introducing new features like chatbot and automation tools - Infrastructure Voice And Data Analyst50M-1B USDIT ServicesReview Source
Avaya Aura Platform's Array of Solutions and Integration Options
Avaya Aura Platform can give to your contact center a huge amount of solutions and integrations options - SPECIALIST, CALL CENTER TECHNICAL SUP50M-1B USDEnergy and UtilitiesReview Source
Improvements Seen after initial challenges with Omnichannel rollout
There were challenges with meeting project timelines and vendor-subcontractor communications early in the project. Since them positive changes have been made, leading to improvement in our overall experience
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