Overview
Product Information on Avaya Infinity Platform
What is Avaya Infinity Platform?
Avaya Infinity Platform Pricing
Overall experience with Avaya Infinity Platform
“Innovation and Quality Service Delivery: A Look at a New Tool”
“Solution still needs evolution”
About Company
Company Description
Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Avaya Infinity Platform
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Performance of Avaya Infinity Platform Across Market Features
Avaya Infinity Platform Likes & Dislikes
The service is completely cloud based tool, which allows access from anyware. It also support integrations with ITSM, CRM and chatbot and the use of the Virtual Agent AI.
The service provided by the supplier is satisfactory.
It's a high quality product with the latest technology
So far, no issues.
Basic functions did not work properly: external transfer, conference with more than three agents and failure to comply with SLA.
The price is a little bit high compared to similar products
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Peer Discussions
Avaya Infinity Platform Reviews and Ratings
- Director of IT Services50M-1B USDIT ServicesReview Source
Innovation and Quality Service Delivery: A Look at a New Tool
We are pleased with the tool, because it's innovative and is enabling us to servel all Quality clients well in the Service Desk. Its too also bringing innovations, such as the Agent Virtual IA, that is very important for us clients. - IT Services Associate50M-1B USDIT ServicesReview Source
Solution still needs evolution
The solution offers innovative features, however some basic features left something to be desired. - Operations Manager50M-1B USDServices (non-Government)Review Source
Latest Technology Powers High-Quality Business Solution
It's a worlwide product that fit all the needs that has our business - DIRECTOR OF COMMUNICATIONSGov't/PS/EdEducationReview Source
Good product - I support and use
Good, I would have professional services come on site to help if company does not have the competent staff to get it going on the customer side. - Manager10B+ USDTravel and HospitalityReview Source
Struggles with Lengthy Resolution Times for Service Requests
Service requests have been lengthy to be resolved.