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  3. Avaya Infinity Platform
Logo of Avaya Infinity Platform

Avaya Infinity Platform

byAvaya
in
4.3
Market Presence: Contact Center Infrastructure, Conversation Analytics Platforms

Overview

Product Information on Avaya Infinity Platform

Updated 13th October 2025

What is Avaya Infinity Platform?

Avaya Experience Platform is a software designed to enable businesses to manage customer interactions across channels such as voice, chat, email, and social messaging. The software supports omnichannel communication and provides tools for contact center agents including automatic call distribution, interactive voice response, and real-time analytics. It helps organizations streamline workflows and improve responsiveness by facilitating integrations with customer relationship management and other enterprise systems. The software addresses challenges related to handling high volumes of customer queries, maintaining consistency in service, and enhancing agent productivity by providing a unified interface for interaction management and performance monitoring.

Avaya Infinity Platform Pricing

Avaya Experience Platform software uses a subscription-based pricing model with different tiers based on features such as voice, digital channels, and analytics, and charges per user or agent on a monthly or annual basis. Additional costs may apply for advanced capabilities or integrations, and custom quotes are available for enterprises with specific requirements.

Overall experience with Avaya Infinity Platform

Director of IT Services
50M - 250M USD, IT Services
FAVORABLE

“Innovation and Quality Service Delivery: A Look at a New Tool”

5.0
Nov 12, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
IT Services Associate
50M - 250M USD, IT Services
CRITICAL

“Solution still needs evolution”

3.0
Nov 13, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 10th January 2024

Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with adoption of cloud technology, enabling businesses and their employees the freedom to progress at their own pace.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2000
Head office location
Morristown, United States
Number of employees
5001 - 10000
Website
www.avaya.com

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Peer Discussions

Avaya Infinity Platform Reviews and Ratings

4.3

(47 Ratings)

Rating Distribution

5 Star
53%
4 Star
34%
3 Star
13%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Director of IT Services
    50M-1B USD
    IT Services
    Review Source

    Innovation and Quality Service Delivery: A Look at a New Tool

    5.0
    Nov 12, 2024
    We are pleased with the tool, because it's innovative and is enabling us to servel all Quality clients well in the Service Desk. Its too also bringing innovations, such as the Agent Virtual IA, that is very important for us clients.
  • Director of IT Services
    50M-1B USD
    IT Services
    Review Source

    Innovation and Quality Service Delivery: A Look at a New Tool

    5.0
    Nov 12, 2024
    We are pleased with the tool, because it's innovative and is enabling us to servel all Quality clients well in the Service Desk. Its too also bringing innovations, such as the Agent Virtual IA, that is very important for us clients.
  • Read All 51 Reviews

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Reviewer Insights for: Avaya Infinity Platform
Deciding Factors: Avaya Infinity Platform Vs. Market Average
Performance of Avaya Infinity Platform Across Market Features

Avaya Infinity Platform Likes & Dislikes

Like

The service is completely cloud based tool, which allows access from anyware. It also support integrations with ITSM, CRM and chatbot and the use of the Virtual Agent AI.

Like

The service is completely cloud based tool, which allows access from anyware. It also support integrations with ITSM, CRM and chatbot and the use of the Virtual Agent AI.

Like

The service is completely cloud based tool, which allows access from anyware. It also support integrations with ITSM, CRM and chatbot and the use of the Virtual Agent AI.

Dislike

Basic functions did not work properly: external transfer, conference with more than three agents and failure to comply with SLA.

Dislike

Basic functions did not work properly: external transfer, conference with more than three agents and failure to comply with SLA.

Dislike

Basic functions did not work properly: external transfer, conference with more than three agents and failure to comply with SLA.