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  3. AWS Communication Developer Services
Logo of AWS Communication Developer Services

AWS Communication Developer Services

byAmazon Web Services (AWS)
in Communications Platform as a Service
4.5

Overview

Product Information on AWS Communication Developer Services

Updated 13th October 2025

What is AWS Communication Developer Services?

AWS Communication Developer Services is a suite of cloud-based software tools designed to help developers integrate communication capabilities such as voice, messaging, and video into web and mobile applications. The software provides APIs and pre-built components that enable the addition of features such as SMS messaging, email delivery, voice calls, and video conferencing without the need to manage underlying telecommunications infrastructure. AWS Communication Developer Services address business needs for scalable and reliable ways to interact with customers and users through multiple communication channels, supporting use cases such as customer engagement, notifications, and collaboration within digital environments. The software is designed to integrate with other AWS ecosystem services, allowing for streamlined deployment, security, and analytics.

AWS Communication Developer Services Pricing

AWS Communication Developer Services software uses a pay-as-you-go pricing model where users are billed based on their usage of communication API services such as messaging, voice, and video. Pricing varies according to the specific service used and the volume of API calls or resources consumed. Some features may have separate charges or tiered pricing plans based on usage levels.

Overall experience with AWS Communication Developer Services

TECHNICAL PRESALES
<50M USD, IT Services
FAVORABLE

“Flexible Platform Enables Integration and Scaling but Presents Learning Curve Challenges”

4.0
Nov 24, 2025
The platform gives us the flexibility to experiment, scale, and integrate communication features without needing to maintain our own infrastructure. While it does require some technical familiarity, once everything is configured properly, the workflow becomes smooth and dependable.
Director
Gov't/PS/ED 5,000 - 50,000 Employees, Education
CRITICAL

“Recent Instability Emerges Despite Consistent Platform Stability in the Past”

3.0
Oct 21, 2025
Instability issues. Usually the platform is very stable, but recently some problems have emerged.

About Company

Company Description

Updated 6th March 2025

Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

Company Details

Updated 23rd December 2024
Company type
Public
Year Founded
2006
Head office location
Seattle, United States
Number of employees
10001+
Website
http://aws.amazon.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About AWS Communication Developer Services
Reviewer Insights for: AWS Communication Developer Services
Deciding Factors: AWS Communication Developer Services Vs. Market Average
Performance of AWS Communication Developer Services Across Market Features

AWS Communication Developer Services Likes & Dislikes

Like

I appreciate how easily the services integrate with other AWS components. Being able to automate notifications, build messaging workflows, and monitor everything in one ecosystem saves a lot of operational time. Scalability is also a major advantage as traffic spikes are handled without needing manual intervention.

Like

Assistance, delivery and security.

Like

CDS is backed by AWS and is one of the trusts we have. It can scale to large volumes, send messages globally and easily handle bursty workloads. Multiple communication channels are supported, plus the SDK helps you embed real-time features via chime. Advanced features like bots (message and voice), sentiment analysis etc.

Dislike

There is a learning curve, especially when configuring more advanced features. Documentation is complete, but some topics still require trial and error to fully understand. Pricing can also get complex depending on usage patterns

Dislike

Instability.

Dislike

AWS Communication Developer Services comes with complexity and may require huge experience to handle multiple edge cases like delivery failure, scaling, compliance etc. High cost: As pay as you go is attractive and sometimes leads to high volume usage, thus leading to a nontrivial cost. Latency and Regional Restrictions.

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Peer Discussions

AWS Communication Developer Services Reviews and Ratings

4.5

(49 Ratings)

Rating Distribution

5 Star
53%
4 Star
41%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.6

Service & Support

4.4

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • TECHNICAL PRESALES
    <50M USD
    IT Services
    Review Source

    Flexible Platform Enables Integration and Scaling but Presents Learning Curve Challenges

    4.0
    Nov 24, 2025
    The platform gives us the flexibility to experiment, scale, and integrate communication features without needing to maintain our own infrastructure. While it does require some technical familiarity, once everything is configured properly, the workflow becomes smooth and dependable.
  • Vertical Head
    1B-10B USD
    Insurance (except health)
    Review Source

    Advanced Features in AWS CDS Balanced by Complexity and Potential Cost Issues

    4.0
    Oct 1, 2025
    Overall AWS Communication Developer Services offers a powerful, flexible platform with great scalability with huge capabilities. CDS is likely to be a solid choice for our business who has the maturity with technical capability. We've been able to embed communication into several of our products.
  • NETWORK AND SECURITY ENGINEER
    <50M USD
    IT Services
    Review Source

    Integration with AWS Tools Eases Scaling but Initial Setup Remains Challenging

    5.0
    Nov 5, 2025
    I've been using AWS Communication Developer Services to build and manage messaging and voice features in applications, and it has been a dependable choice. It integrates well with other AWS tools, which makes scaling and monitoring much easier.
  • ENGINEERING MANAGER
    50M-1B USD
    Media
    Review Source

    AWS Communication Tools Deliver Strong Scalability But Face Usability Challenges

    4.0
    Sep 11, 2025
    Overall, AWS offers a super powerful and reliable suite of communication tools. The ability to scale is fantastic, and the integration within the AWS ecosystem is a huge plus. The learning curve can be a bit steep at times.
  • SYSTEMS ENGINEER
    <50M USD
    Miscellaneous
    Review Source

    AWS Communication Tools Offer Reliability, But Setup Can Be Challenging For Beginners

    4.0
    Nov 11, 2025
    AWS Communication tools have been pretty solid overall. We mainly use things like Amazone SES and SNS for notifications and email. And they have good reliable uptimes.
...
Showing Result 1-5 of 62

Recommended Gartner Research

  • Critical Capabilities for Communications Platform as a Service
  • Magic Quadrant for Communications Platform as a Service

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