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  1. Home
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  3. Azure Communication Services
Logo of Azure Communication Services

Azure Communication Services

byMicrosoft
in Communications Platform as a Service
4.4

Overview

Product Information on Azure Communication Services

Updated 13th October 2025

What is Azure Communication Services?

Azure Communication Services is a software that provides tools for integrating voice, video, chat, text messaging, and telephony capabilities into applications. The software offers APIs and SDKs that enable developers to incorporate communication features such as calling, messaging, and video conferencing within their web and mobile applications. Azure Communication Services supports interoperability with public switched telephone networks and enables secure communication experiences through authentication and compliance features. The software is designed to assist organizations in streamlining their communication workflows and improving user engagement by enabling real-time interactions within digital platforms. It addresses business needs such as customer support, remote meetings, and team collaboration by facilitating the deployment of scalable and integrated communication solutions.

Azure Communication Services Pricing

Azure Communication Services is a software that employs a pay-as-you-go pricing model where charges are based on actual usage of features such as SMS, chat, voice, and video calling. Pricing typically varies depending on usage volume and the specific communication capabilities utilized within the software. Discounts may apply for higher usage tiers or reserved capacities, and users can estimate costs with a pricing calculator.

Overall experience with Azure Communication Services

Cloud & Infrastructure Engineer
<50M USD, Retail
FAVORABLE

“Complex Initial Setup and Documentation Gaps Challenge Azure Platform Integration”

5.0
Feb 12, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Software Engineer 3
250M - 500M USD, Travel and Hospitality
CRITICAL

“Advanced Scenario Complexities: A User Perspective”

3.0
Jun 27, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Azure Communication Services Reviews and Ratings

4.4

(63 Ratings)

Rating Distribution

5 Star
43%
4 Star
56%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Cloud & Infrastructure Engineer
    <50M USD
    Retail
    Review Source

    Complex Initial Setup and Documentation Gaps Challenge Azure Platform Integration

    5.0
    Feb 12, 2026
    Overall, the experience was positive. The platform integrates well with the broader Azure ecosystem., which makes identity management, security, and monitoring straightforward within our existing cloud environment.
  • Cloud & Infrastructure Engineer
    <50M USD
    Retail
    Review Source

    Complex Initial Setup and Documentation Gaps Challenge Azure Platform Integration

    5.0
    Feb 12, 2026
    Overall, the experience was positive. The platform integrates well with the broader Azure ecosystem., which makes identity management, security, and monitoring straightforward within our existing cloud environment.
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Recommended Gartner Insights

  • Critical Capabilities for Communications Platform as a Service
  • Magic Quadrant for Communications Platform as a Service
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User Sentiment About Azure Communication Services
Reviewer Insights for: Azure Communication Services
Deciding Factors: Azure Communication Services Vs. Market Average
Performance of Azure Communication Services Across Market Features

Azure Communication Services Likes & Dislikes

Like

It fits naturally into Azure ecosystem - Entra ID, monitoring, RBAC, networking, sec policies.

Like

It fits naturally into Azure ecosystem - Entra ID, monitoring, RBAC, networking, sec policies.

Like

It fits naturally into Azure ecosystem - Entra ID, monitoring, RBAC, networking, sec policies.

Dislike

complexity in advanced scenarios

Dislike

complexity in advanced scenarios

Dislike

complexity in advanced scenarios