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  3. BIC Platform
Logo of BIC Platform

BIC Platform

byGBTEC
in
4.7
Market Presence: Enterprise Business Process Analysis Tools, Business Process Automation Tools

Overview

Product Information on BIC Platform

Updated 15th August 2022

What is BIC Platform?

In BIC Platform, you generate easily understandable workflows from business-modeled processes. In this way, you automate the execution of your processes without programming. The software offers configurable forms for data collection and process execution. Comprehensive monitoring and analysis allow you to track the status and progress of your processes. Typical use cases of the automation tool are, for example, workflows in approval and release processes, employee onboarding, and the continuous improvement process (CIP). However, workflow automation is suitable for any kind of recurring business processes. The BIC Platform supports business process management from strategic planning to operational implementation. The BPM solution is modular and consists of the following tools: • BIC Process Design: Modeling and analysis • BIC Process Execution: Execution and automation • BIC Process Mining: Measurement and monitoring

BIC Platform Pricing

GBTEC Software AG offers a flexible Software-as-a-Service (SaaS) model tailored to the needs of its customers. The prices of the BIC Platform depend on the required number of users as well as the desired form of operation (private cloud, public cloud or on-premises). In addition, GBTEC Software AG offers consulting and customizing services.

BIC Platform Product Images

BIC Process Execution
BIC Process Execution
Dashboard
Dashboard
Workflow
Workflow

Overall experience with BIC Platform

IT MANAGER
<50M USD, Manufacturing
FAVORABLE

“BIC Centralizes workflows design with a catalog feature”

5.0
Aug 19, 2025
My requirement was to design BPMN2 workflows, and BIC proved to be highly effective in fulfilling this need. It offers a wide range of additional features that are both useful and well-integrated, enhancing the overall experience.
IT-Security-Officer
50M - 250M USD, Retail
CRITICAL

“Good tool with room for improvement”

3.0
Dec 19, 2019
Knowledge regarding GRC can be more substantial. There are no pre-defined known building blocks like general risks (e.g. natural disasters)

About Company

Company Description

Updated 26th February 2025

GBTEC is focused on facilitating digital transformation within organizations. They aim to enhance the performance of businesses by offering innovative software solutions and high-quality advice. GBTEC seeks to address customer objectives through their offerings, allowing organizations to unlock their full potential and augment their value. This company consistently delivers practical solutions and services, using innovation as a key tool to provide ongoing benefits to their clients. GBTEC is committed to their performance and the results they produce, proactively participating in the constant evolution of digital transformation.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2005
Head office location
Bochum, Germany
Number of employees
201 - 500
Website
https://www.gbtec.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: BIC Platform
Deciding Factors: BIC Platform Vs. Market Average
Performance of BIC Platform Across Market Features

BIC Platform Likes & Dislikes

Like

No installation required - it's a web-browser solution Every element of the process is centralized in a catalog where you can easily manage all the information, translations, verify how many times and where an item is used. It has three different views for a process: the diagram that allow to see the entire process, RACI and an executive one that can be used to monitor the flow of the designed process

Like

Easy to learn and access to business process information.

Like

The platform's intuitive interface significantly reduced our reliance on IT, empowering our business analyst to quickly develop complex processes which has led to a rapid ROI.

Dislike

We started using BIC Process Design while its new UI was in development, it was a little bit confusing and the new UI lacks some features.

Dislike

Support of the service can be heavily improved.

Dislike

Furthermore, the platform's user interface is intuitive and functional, requires training.

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Peer Discussions

BIC Platform Reviews and Ratings

4.7

(59 Ratings)

Rating Distribution

5 Star
68%
4 Star
31%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
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  • IT MANAGER
    <50M USD
    Manufacturing
    Review Source

    BIC Centralizes workflows design with a catalog feature

    5.0
    Aug 19, 2025
    My requirement was to design BPMN2 workflows, and BIC proved to be highly effective in fulfilling this need. It offers a wide range of additional features that are both useful and well-integrated, enhancing the overall experience.
  • IT VENDOR & LICENSING MANAGER
    1B-10B USD
    Construction
    Review Source

    Intuitive Interface Enhances Workflow Management But Initial Training Remains Necessary

    4.0
    Oct 13, 2025
    The platform has fundamentally transformed how our organization manages cross-departmental workflows. Their solution is a catalyst for operational excellence.
  • IT ASSOCIATE
    1B-10B USD
    Banking
    Review Source

    BIC Platform Offers Easy Process Management but Struggles With Update Communication

    4.0
    Aug 27, 2025
    The updates of BIC Platform are not quite easy to follow. Sometimes it is hard to keep up with the latest updates of the system. However, the system is easy to use whenever it comes to process management. It would be better if the vendor can update the UI to make it more modern.
  • Sales Manager
    50M-1B USD
    Consumer Goods
    Review Source

    Extensive Features Create Complexity Despite Strong Risk Compliance Analysis Tools

    5.0
    Aug 18, 2025
    User friendly platform to analyze processes effectively.
  • Manager, Customer Service and Support
    50M-1B USD
    Banking
    Review Source

    BIC Platform: An All-In-One Solution for Digital Transformation

    5.0
    Jan 6, 2025
    Onboarding made simple with BIC Platform. This is a very user-friendly interface, and we can see the potential to help improve our processes.
...
Showing Result 1-5 of 62

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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