The BMC team is phenomenal! For the past three years, we've held weekly calls to ensure we maximize the product's value. Additionally, our strategic planning meetings help shape our yearly roadmap. This keeps us aligned with their strategic roadmap, ensuring we fully leverage BMC's capabilities for ongoing success.

The BMC team is responsive, both in addressing particular on-premises customization needs and also in ongoing support. Some things are not completely satisfying, both in terms of support answers and the need to tailor the latest BHCO application suite to an on-premises solution. We have migrated to BHCO, but with considerable timelines and ongoing needed attention. The product seemed to rolled out for mostly an SaaS 'subscriber' installation.