Overview
Product Information on New Relic
What is New Relic?
New Relic Pricing
Overall experience with New Relic
“Clear Dashboards and Reliable Alerts Enhance Application Monitoring Experience”
“Comprehensive Integrations Offset by Clunky User Experience and Query Language Challenges”
About Company
Company Description
New Relic is an AI-powered all-in-one observability platform giving engineers a single-source of data and insights across the stack. We break down the silos between data, teams, and tools to help businesses optimize uptime, boost efficiency, improve the customer experience, and accelerate innovation—all with pricing designed to scale easily.
Company Details
Do You Manage Peer Insights at New Relic?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About New Relic
Reviewer Insights for: New Relic
Performance of New Relic Across Market Features
New Relic Likes & Dislikes
What I like most about the product is its clear and intuitive dashboards that provide real-time insights. It makes identifying performance isssue very quick, and the reliable alerts help us take action instantly. The overall visibility into logs, metrices, and traces is extremely helpful for maintaining stable and high-performing application
Compatible with popular infrastructure-as-code providers, which facilitates rapid creation, reuse, and modification of dashboards, alerts, and selected other tooling.
Real-time visualization of application metrics and distributed tracing is extremely valuable. The alerting and anomaly detection features are accurate and actionable, helping catch performance issues before they affect end users. The Integration with cloud services and CI/CD tools also makes it easy to embed monitoring eith our development life cycle
What I dislike most is that some features can feel a bit complex at first, and navigating through advanced dashboards has a slight learning curve. At times, the platform can also feel heavy with too many options. Simplifying certain workflows and improving onboarding would make the experience even better.
User management takes several clicks more than necessary; native query language feels unintuitive and clunky, even after months of use.
Complex pricing models leading to cost escalation when data volume or user count grows. Poor UI navigation makes it difficult for new users or less technical teams to fully utilize platforms potential. Customer support for non-enterprise tiers is limited, which can be frustrating at times when there are urgent incidents or troubleshooting required.
Top New Relic Alternatives
Peer Discussions
New Relic Reviews and Ratings
- Software Developer10B+ USDBankingReview Source
Clear Dashboards and Reliable Alerts Enhance Application Monitoring Experience
My overall experience with New Relic has been very good. The dashboard is easy to use and provides clear insights into application performance. This helps to quickly identify and fix issues, and the alerts are reliable. The visualization of logs, metrics, and traces is very helpful, and overall it has improved the stability and performance of our applications. - Software Developer10B+ USDBankingReview Source
Limited Customer Support for Non-Enterprise Tiers Hinders Timely Issue Resolution
Using New Relic has been a transformative experinece for performance monitoring and observability across microservices. It offers a unified view of application, health, infrastructure and distributed traces, enabling faster root cause analysis and proactive optimization. - Software Developer10B+ USDBankingReview Source
Comprehensive Request Tracing and Alerts Highlighted, But Pricing and Usability Noted
The rating provided (5 stars) is mainly because of the real time end to end performance visibility helping me to identify issues fast and reliably - Head of Engineering Excellence10B+ USDRetailReview Source
Support Team Engagement Drives Best Use & Management of a Highly Capable Tool
Aside from the product features meeting our needs to date the support and interaction with my team utilising the product from the New Relic support, technical assistance and account team has been second to none - Software Development Manager50M-1B USDRetailReview Source
Comprehensive Observability Enhances Monitoring but Setup and Costs Present Challenges
My overall experience with New Relic has been positive. The platform provides comprehensive observability across our applications and infrastructure, which has helped improve our performance monitoring and troubleshooting. The setup can be complex and the advanced features do have a learning curve.