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  3. New Relic
Logo of New Relic

New Relic

byNew Relic
in
4.6
Market Presence: Observability Platforms, Infrastructure Monitoring Tools

Overview

Product Information on New Relic

Updated 13th October 2025

What is New Relic?

New Relic is a software that provides observability and monitoring for applications, infrastructure, and digital experiences. The software offers features including real-time performance tracking, error analytics, distributed tracing, and alerting. It enables organizations to monitor and analyze metrics, logs, and traces from distributed systems to facilitate troubleshooting and optimize performance. New Relic supports integration with various technologies and cloud services, allowing teams to gain visibility into the health and behavior of their software environments. The software addresses the business problem of maintaining uptime, improving application reliability, and proactively identifying bottlenecks or failures across complex technology stacks.

New Relic Pricing

New Relic software uses a usage-based pricing model that charges organizations based on the volume of data ingested, number of users, and selected capabilities such as observability, monitoring, and analytics. Plans include free and paid tiers with differing data limits and functionalities, and additional charges may apply for exceeding allotted usage or accessing specific advanced features.

Overall experience with New Relic

Director Of It
1B - 3B USD, Software
FAVORABLE

“Enterprise Insights at Scale and Compromise With Costs”

4.0
May 4, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director Of It
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“Powerful Dashboards And Alerts Contrasted With SaaS-Only Model And Pricing complexity”

3.0
Jan 6, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 25th July 2024

New Relic is an AI-powered all-in-one observability platform giving engineers a single-source of data and insights across the stack. We break down the silos between data, teams, and tools to help businesses optimize uptime, boost efficiency, improve the customer experience, and accelerate innovation—all with pricing designed to scale easily.

Company Details

Updated 26th February 2025
Year Founded
2008
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
http://newrelic.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

New Relic Reviews and Ratings

4.6

(1625 Ratings)

Rating Distribution

5 Star
62%
4 Star
34%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Director Of It
    1B-10B USD
    Software
    Review Source

    Enterprise Insights at Scale and Compromise With Costs

    4.0
    May 4, 2026
    It's a high performance tool that has a lot of information to offer that can be acted upon but doesn't present it in a readable/actionable way for an org to adopt and implement. I wish packet path visualization from source to destination and vice versa was available as well.
  • Director Of It
    1B-10B USD
    Software
    Review Source

    Enterprise Insights at Scale and Compromise With Costs

    4.0
    May 4, 2026
    It's a high performance tool that has a lot of information to offer that can be acted upon but doesn't present it in a readable/actionable way for an org to adopt and implement. I wish packet path visualization from source to destination and vice versa was available as well.
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User Sentiment About New Relic
Reviewer Insights for: New Relic
Performance of New Relic Across Market Features

New Relic Likes & Dislikes

Like

As NewRelic continues to release new features for use, I frequently favor the following three, 1) Apps section - Apps built and submitted to the market place provide out of the box usage for cloud cost optimization and journey mapping 2) Catalog, Teams and Scorecard - Makes asset management and standardizing operational rules easier across the fleet 3) All-In-One platform - It becomes easier to debug when all application information sits and is accessible from one tool

Like

As NewRelic continues to release new features for use, I frequently favor the following three, 1) Apps section - Apps built and submitted to the market place provide out of the box usage for cloud cost optimization and journey mapping 2) Catalog, Teams and Scorecard - Makes asset management and standardizing operational rules easier across the fleet 3) All-In-One platform - It becomes easier to debug when all application information sits and is accessible from one tool

Like

As NewRelic continues to release new features for use, I frequently favor the following three, 1) Apps section - Apps built and submitted to the market place provide out of the box usage for cloud cost optimization and journey mapping 2) Catalog, Teams and Scorecard - Makes asset management and standardizing operational rules easier across the fleet 3) All-In-One platform - It becomes easier to debug when all application information sits and is accessible from one tool

Dislike

Complexity in deployment Complexity in pricing model which depont on traffic and number of admin users No on-premis solution, only SaaS

Dislike

Complexity in deployment Complexity in pricing model which depont on traffic and number of admin users No on-premis solution, only SaaS

Dislike

Complexity in deployment Complexity in pricing model which depont on traffic and number of admin users No on-premis solution, only SaaS