Name: New Relic
Rating: 4.6 (1621 reviews)

Overview

Product Information on New Relic

Updated 13th October 2025

What is New Relic?

New Relic is a software that provides observability and monitoring for applications, infrastructure, and digital experiences. The software offers features including real-time performance tracking, error analytics, distributed tracing, and alerting. It enables organizations to monitor and analyze metrics, logs, and traces from distributed systems to facilitate troubleshooting and optimize performance. New Relic supports integration with various technologies and cloud services, allowing teams to gain visibility into the health and behavior of their software environments. The software addresses the business problem of maintaining uptime, improving application reliability, and proactively identifying bottlenecks or failures across complex technology stacks.

Overall experience with New Relic

Software Developer

10B - 30B USD, Banking

FAVORABLE

“Clear Dashboards and Reliable Alerts Enhance Application Monitoring Experience”

5.0

Nov 24, 2025

My overall experience with New Relic has been very good. The dashboard is easy to use and provides clear insights into application performance. This helps to quickly identify and fix issues, and the alerts are reliable. The visualization of logs, metrics, and traces is very helpful, and overall it has improved the stability and performance of our applications.

Director Of It

Gov't/PS/ED <5,000 Employees, Education

CRITICAL

“Powerful Dashboards And Alerts Contrasted With SaaS-Only Model And Pricing complexity”

3.0

Jan 6, 2026

We use New Relic as observability and performance monitoring platform for our applications, infrastructure and cloud, the solution is good but has some complexity in implementation and pricing model

About Company

Company Description

New Relic is an AI-powered all-in-one observability platform giving engineers a single-source of data and insights across the stack. We break down the silos between data, teams, and tools to help businesses optimize uptime, boost efficiency, improve the customer experience, and accelerate innovation—all with pricing designed to scale easily.

Company Details

Year Founded

2008

Head office location

San Francisco, United States

Number of employees

1001 - 5000

Website

http://newrelic.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About New Relic

Reviewer Insights for: New Relic

Performance of New Relic Across Market Features

New Relic Likes & Dislikes

What I like most about the product is its clear and intuitive dashboards that provide real-time insights. It makes identifying performance isssue very quick, and the reliable alerts help us take action instantly. The overall visibility into logs, metrices, and traces is extremely helpful for maintaining stable and high-performing application

1) Comprehensive observability. 2 Powerful Dashboard 3- Realtime alert

1) The monitoring helps to identify errors and slow transactions easily 2)Complete tracing of a request helping us to show the entire flow of a request which is helpful in a microservice application 3) Real time alerts and responses that help assess anomalies and trigger alerts for the team before the issue reaches the user

What I dislike most is that some features can feel a bit complex at first, and navigating through advanced dashboards has a slight learning curve. At times, the platform can also feel heavy with too many options. Simplifying certain workflows and improving onboarding would make the experience even better.

Complexity in deployment Complexity in pricing model which depont on traffic and number of admin users No on-premis solution, only SaaS

1) Pricing can be a bit of an issue once we try to scale it 2) Need a proper navigation guide for new users as the current ui is a bit complex 3) More plans should be included according to users' needs.

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Peer Discussions

New Relic Reviews and Ratings

4.6

(1621 Ratings)

Rating Distribution

5 Star: 62%
4 Star: 34%
3 Star: 3%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.6

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Software Developer
10B+ USD
Banking
Review Source
Clear Dashboards and Reliable Alerts Enhance Application Monitoring Experience
5.0
Nov 24, 2025
My overall experience with New Relic has been very good. The dashboard is easy to use and provides clear insights into application performance. This helps to quickly identify and fix issues, and the alerts are reliable. The visualization of logs, metrics, and traces is very helpful, and overall it has improved the stability and performance of our applications.
Software Developer
10B+ USD
Banking
Review Source
Comprehensive Request Tracing and Alerts Highlighted, But Pricing and Usability Noted
5.0
Nov 25, 2025
The rating provided (5 stars) is mainly because of the real time end to end performance visibility helping me to identify issues fast and reliably
Software Developer
10B+ USD
Banking
Review Source
Effortless Debugging and Smooth Setup Characterize New Relic Experience
5.0
Nov 24, 2025
My overall experience has been really positive — New Relic has made monitoring and debugging much smoother. It’s easy to use, reliable, and adds real clarity to our Android frontend performance.
IT Associate
10B+ USD
Banking
Review Source
Real-Time Insights Accessible Yet Entry Challenges Persist With Pricing and Usability
5.0
Nov 24, 2025
Although New Relic provides detailed metrics, the interface can feel cluttered and configuring alerts is not always straightforward, which affected my overall experience.
IT SERVICES ASSOCIATE
<50M USD
Software
Review Source
Managing Data Volumes Essential to Control Costs When Using New Relic
4.0
Nov 28, 2025
I am very happy with New Relic. It transformed our system from basic monitoring to full observability, meaning we can see everything at once.

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