Name: New Relic
Rating: 4.6 (1620 reviews)

Overview

Product Information on New Relic

Updated 13th October 2025

What is New Relic?

New Relic is a software that provides observability and monitoring for applications, infrastructure, and digital experiences. The software offers features including real-time performance tracking, error analytics, distributed tracing, and alerting. It enables organizations to monitor and analyze metrics, logs, and traces from distributed systems to facilitate troubleshooting and optimize performance. New Relic supports integration with various technologies and cloud services, allowing teams to gain visibility into the health and behavior of their software environments. The software addresses the business problem of maintaining uptime, improving application reliability, and proactively identifying bottlenecks or failures across complex technology stacks.

Overall experience with New Relic

Software Developer

10B - 30B USD, Banking

FAVORABLE

“Clear Dashboards and Reliable Alerts Enhance Application Monitoring Experience”

5.0

Nov 24, 2025

My overall experience with New Relic has been very good. The dashboard is easy to use and provides clear insights into application performance. This helps to quickly identify and fix issues, and the alerts are reliable. The visualization of logs, metrics, and traces is very helpful, and overall it has improved the stability and performance of our applications.

Director Of It

Gov't/PS/ED <5,000 Employees, Education

CRITICAL

“Powerful Dashboards And Alerts Contrasted With SaaS-Only Model And Pricing complexity”

3.0

Jan 6, 2026

We use New Relic as observability and performance monitoring platform for our applications, infrastructure and cloud, the solution is good but has some complexity in implementation and pricing model

About Company

Company Description

New Relic is an AI-powered all-in-one observability platform giving engineers a single-source of data and insights across the stack. We break down the silos between data, teams, and tools to help businesses optimize uptime, boost efficiency, improve the customer experience, and accelerate innovation—all with pricing designed to scale easily.

Company Details

Year Founded

2008

Head office location

San Francisco, United States

Number of employees

1001 - 5000

Website

http://newrelic.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About New Relic

Reviewer Insights for: New Relic

Performance of New Relic Across Market Features

New Relic Likes & Dislikes

What I like most about the product is its clear and intuitive dashboards that provide real-time insights. It makes identifying performance isssue very quick, and the reliable alerts help us take action instantly. The overall visibility into logs, metrices, and traces is extremely helpful for maintaining stable and high-performing application

1) Comprehensive observability. 2 Powerful Dashboard 3- Realtime alert

Real-time visualization of application metrics and distributed tracing is extremely valuable. The alerting and anomaly detection features are accurate and actionable, helping catch performance issues before they affect end users. The Integration with cloud services and CI/CD tools also makes it easy to embed monitoring eith our development life cycle

What I dislike most is that some features can feel a bit complex at first, and navigating through advanced dashboards has a slight learning curve. At times, the platform can also feel heavy with too many options. Simplifying certain workflows and improving onboarding would make the experience even better.

Complexity in deployment Complexity in pricing model which depont on traffic and number of admin users No on-premis solution, only SaaS

Complex pricing models leading to cost escalation when data volume or user count grows. Poor UI navigation makes it difficult for new users or less technical teams to fully utilize platforms potential. Customer support for non-enterprise tiers is limited, which can be frustrating at times when there are urgent incidents or troubleshooting required.

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Peer Discussions

New Relic Reviews and Ratings

4.6

(1620 Ratings)

Rating Distribution

5 Star: 62%
4 Star: 34%
3 Star: 3%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.6

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Software Developer
10B+ USD
Banking
Review Source
Clear Dashboards and Reliable Alerts Enhance Application Monitoring Experience
5.0
Nov 24, 2025
My overall experience with New Relic has been very good. The dashboard is easy to use and provides clear insights into application performance. This helps to quickly identify and fix issues, and the alerts are reliable. The visualization of logs, metrics, and traces is very helpful, and overall it has improved the stability and performance of our applications.
Software Developer
10B+ USD
Banking
Review Source
Limited Customer Support for Non-Enterprise Tiers Hinders Timely Issue Resolution
5.0
Oct 29, 2025
Using New Relic has been a transformative experinece for performance monitoring and observability across microservices. It offers a unified view of application, health, infrastructure and distributed traces, enabling faster root cause analysis and proactive optimization.
Software Developer
10B+ USD
Banking
Review Source
Comprehensive Request Tracing and Alerts Highlighted, But Pricing and Usability Noted
5.0
Nov 25, 2025
The rating provided (5 stars) is mainly because of the real time end to end performance visibility helping me to identify issues fast and reliably
Head of Engineering Excellence
10B+ USD
Retail
Review Source
Support Team Engagement Drives Best Use & Management of a Highly Capable Tool
4.0
Nov 4, 2025
Aside from the product features meeting our needs to date the support and interaction with my team utilising the product from the New Relic support, technical assistance and account team has been second to none
Software Developer
10B+ USD
Banking
Review Source
Effortless Debugging and Smooth Setup Characterize New Relic Experience
5.0
Nov 24, 2025
My overall experience has been really positive — New Relic has made monitoring and debugging much smoother. It’s easy to use, reliable, and adds real clarity to our Android frontend performance.

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