Out of the box experience has been fantastic, but the documentation has proven to be sparse and hard to decipher. A greater focus on use cases and real-world examples of implementations would prove to be much more beneficial. I also think that better support would be helpful. There have been a dozen times where my support ticket would be passed around L1 techs for a very advanced technical use case instead of being sent up to SMEs for faster resolution.

Support from Dynatrace has been a very "yes man" experience. We were frequently fed the false narrative that would would be able to achieve meaningful observability by simply installing OneAgent. Overall it felt like we had wasted a large amount of time approaching observability from a fundamentally wrong perspective, while being encouraged that we were doing things right the whole time from our hands on Dynatrace representatives. This resulted in getting virtually no value out of Dynatrace.