Overview
Product Information on Dynatrace
What is Dynatrace?
Dynatrace Pricing
Overall experience with Dynatrace
“DQL Centralization Praised Yet Deployment and Documentation Difficulties Persist”
“Poor guidance and support after purchase and a general tendency to translate any request for assistance into an excuse to increase contract spend.”
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Observability Platforms
Digital Experience Monitoring
About Company
Company Description
Dynatrace is the AI-powered observability platform. We empower today’s AI-enabled digital enterprises to understand their systems and data so they can analyze, automate, and innovate faster. With Dynatrace, you can transform complexity into your greatest asset and drive your business forward.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Dynatrace
Reviewer Insights for: Dynatrace
Deciding Factors: Dynatrace Vs. Market Average
Performance of Dynatrace Across Market Features
Dynatrace Likes & Dislikes
I love the OpenPipeline implementation that allows us to modify retention on logs, metrics, and traces. I love the power of DQL centralizing all of the data on Dynatrace into a single query language that can be cross-correlated with trace headers and correlation ID's. I love the simplicity of the Dynatrace Operator and how it instruments entire namespaces with code-level visibility just with a couple of helm commands and some simple yaml configuration.
DQL - unifying data with the ability to pull in a large amount of context has been extremely helpful.
The platform gives you early wins, and when you have instrumented the one-agent and real user monitoring you can very quickly see issues within applications and infrastructure and identify issues that could be causing revenue loss. Early wins really support the business case and provide solid ROI
BizEvent logs are segregated from the rest of the platform data, meaning we can't easily correlate business events to traces and logs, even if the W3C trace context headers are present in the bizevent table. Dynatrace makes it hard to rollout to a large group or company since I can't easily validate user permissions and scopes by spoofing a specific user to ensure they only have the access they need. Instrumenting .NET 8 Azure Functions with OpenTelemetry running in isolated workloads proved impossible for our company, and we found the documentation lacking in regards to doing so. This was such an issue that we had to pivot entirely to utilizing ASP.NET Core API instead of Azure Functions SDK for our application to be properly monitored by Dynatrace.
There was virtually no guidance on best practices. It felt like when asked about how to best do things, we were either given very specific answers (like which buttons to click to do a thing) or a general you're doing great, whatever way you are doing it is right!. Things like critical features like segregating data via buckets to ensure faster query response time with reduced cost was never highlighted until we explicitly asked about it. This was AFTER asking for best practices guidance.
I think DQL can be complicated but with new AI features, using natural language is helping customers to have DQL queries created for them. I would like to know more about the prompts within the AI model
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Peer Discussions
What Your Peers Are Saying About Dynatrace
Dynatrace Reviews and Ratings
- IT Associate50M-1B USDSoftwareReview Source
DQL Centralization Praised Yet Deployment and Documentation Difficulties Persist
Out of the box experience has been fantastic, but the documentation has proven to be sparse and hard to decipher. A greater focus on use cases and real-world examples of implementations would prove to be much more beneficial. I also think that better support would be helpful. There have been a dozen times where my support ticket would be passed around L1 techs for a very advanced technical use case instead of being sent up to SMEs for faster resolution. - IT Manager1B-10B USDFinance (non-banking)Review Source
Collaboration Approach and Early Insights Noted in Dynatrace Implementation Experience
Working with Dynatrace has been a very positive experience, I wanted to move away from the traditional customer-vendor model and work as "One Team" - The support from Dynatrace has been outstanding and as one team we are aligned and have a shared vision of where we are heading. Customer service and delivery is at the core of Dynatrace, as well as being ahead with technology, the embracing of AI and more. - Senior Manager - Site Reliability Engine10B+ USDBankingReview Source
Easy Data Querying and Monitoring Features Enhance SRE Workflow Effectiveness
I use this app regularly for my day to day SRE job role and its quite helpful in both infrastructure and application level monitoring - IT Manager10B+ USDManufacturingReview Source
Classic and New App Versions Create Confusion for Dynatrace Platform Beginners
We are brand new to Dynatrace so my current experience is limited. So far, I feel like Dynatrace is going to do everything that we hoped and more. The ability to track both manufacturing and technical processes will greatly help solve issues and prevent down time. I feel like the interactions I've had with Dynatrace this week have increased my confidence that we made the correct choice and that Dynatrace has hired some of the brightest minds in the industry. - Engineer<50M USDBankingReview Source
Comprehensive Observability Available In Dynatrace, License Costs Impact Smaller Companies
Dynatrace is a complete observability platform, there are so many ways to implement observability in the technology components