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  1. Home
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  3. SolarWinds Observability
Logo of SolarWinds Observability

SolarWinds Observability

bySolarWinds
in
4.3
Market Presence: Infrastructure Monitoring Tools, Network Automation Platforms

Overview

Product Information on SolarWinds Observability

Updated 15th April 2024

What is SolarWinds Observability?

SolarWinds Observability is a SaaS offering built to extend visibility across the cloud-native, on-prem, and hybrid technology stack, enabling DevOps, IT ops, and Cloud Ops teams to spend more time developing new, modern applications and infrastructures, fuel innovation while continuing to meet SLAs and exceed customer expectations in legacy on-prem and hybrid IT via a single, unified offering.

SolarWinds Observability Pricing

SolarWinds Observability is delivered and priced as a SaaS solution with pricing based on the specific functionalities purchased—network observability, infrastructure observability, database observability, application observability, digital experience observability (synthetics and real user experience monitoring priced separately), and log observability. You can purchase one or more of the functionalities and expand as your needs evolve without any disruption or additional deployment.

SolarWinds Observability Product Images

Observability dashboard
Observability dashboard

Overall experience with SolarWinds Observability

INFORMATION TECHNOLOGY
1B - 3B USD, Energy and Utilities
FAVORABLE

“Flexible Deployment And Broad Integration Distinguish SolarWinds Observability Platform”

5.0
Oct 1, 2025
My overall experience with SolarWinds Observability has been outstanding from a seamless onboarding process to day to day operations, the platform delivers clear, actionable insights across our entire infrastructure. The intuitive dashboard make it easy to pinpoint performance bottlenecks, while-in AIOps and anomaly detection procatvely flag issues before they impact users. Deployment was flexible -choosing between SaaS and on-premise to suit our security requirement and support has been both responsive and expert , guide us through optimizations without delay.
SYSTEMS ENGINEER
3B - 10B USD, Construction
CRITICAL

“Users Appreciate Customization but Struggle With Solarwinds Support and Reliability”

3.0
Oct 16, 2025
It's a big monitoring tool that will do everything you need but it's very complex to setup and Solarwinds support is horrible. Upgrades have caused multiple issues that have a lot of bugs in it.

About Company

Company Description

Updated 25th July 2024

SolarWinds (NYSE:SWI) provides simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, help us to address customers’ needs in solutions for observability, IT service management, application performance, and database management now and in the future.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1999
Head office location
Austin, United States
Number of employees
1001 - 5000
Annual Revenue
500M-1B USD
Website
http://www.solarwinds.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: SolarWinds Observability
Performance of SolarWinds Observability Across Market Features

SolarWinds Observability Likes & Dislikes

Like

The most i like about end-to-end visibility, built-in AiOps & Predictive analytics , flexible hybrid deployment , scalability & extensibility and responsive expersupprot. Customizable alerting and threshold that filter noise and deliver precise notification to the right teams. unified log management with powerful search and correlation , providing context alongside metrics and traces. Broad ecosystems integration that connect SolarWinds Observability with our existing DevOps and ITSM tools for streamlined workflows.

Like

Customization Node custom property selection Built in reporting

Like

I like the licensing scheme has now drastically simplified and I know that I am buying something with price certainty.

Dislike

While SolarWinds Observability delivers powerful full-stack monitoring , many users find the initial setup and configuration overwhelming w, with a steep learning curve compounded by occasionally outdated or unclear documentation and a somewhat cluttered interface that hampers navigation. Integration with certain external services can be complex and time-consuming, requiring significant technical know-how to align it seamlessly within existing toolchains.

Dislike

Their support is horrible Software is buggy To many moving parts

Dislike

Its not so much a dislike, but I wish that SolarWinds would be able to natively integrate with the most common platforms like Cisco DNAC (Catalyst Centre) or Aruba Central etc... to get richer alerting and alarming beyond standard SNMP stuff. Since all the major vendors open up their APIs, it wouldnt be hard to get some API based alerts from these specific Cloud or on-prem OEM vendor mgmt tools.

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Peer Discussions

SolarWinds Observability Reviews and Ratings

4.3

(1323 Ratings)

Rating Distribution

5 Star
45%
4 Star
47%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.3

Product Capabilities

4.5

Filter Reviews
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Most helpful
Last 12 Months
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Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
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  • INFORMATION TECHNOLOGY
    1B-10B USD
    Energy and Utilities
    Review Source

    Flexible Deployment And Broad Integration Distinguish SolarWinds Observability Platform

    5.0
    Oct 1, 2025
    My overall experience with SolarWinds Observability has been outstanding from a seamless onboarding process to day to day operations, the platform delivers clear, actionable insights across our entire infrastructure. The intuitive dashboard make it easy to pinpoint performance bottlenecks, while-in AIOps and anomaly detection procatvely flag issues before they impact users. Deployment was flexible -choosing between SaaS and on-premise to suit our security requirement and support has been both responsive and expert , guide us through optimizations without delay.
  • APJ-MEA NETWORK LEAD
    10B+ USD
    IT Services
    Review Source

    Simplified Licensing and full featured NMS

    5.0
    Oct 19, 2025
    I think that SolarWinds are easy to deal with, they dont appear to have a massive operation so the service or the buying / presales experience is easy and feel's local. The product is so much better than it was years ago.
  • IT Manager
    50M-1B USD
    Media
    Review Source

    Easy Deployment And Clear Reporting Highlight Product’s Cloud Installation Strengths

    4.0
    Sep 30, 2025
    I have purchased and implemented this product previously, overall it is easy to use and understand the reports and is easily configurable.
  • Manager, It Security And Risk Management
    Gov't/PS/Ed
    Education
    Review Source

    NCM Enhances Flexibility While Larger Deployments Demand Experienced SQL Server Management

    5.0
    Jan 29, 2026
    Great experience overall, team provides quality updates that improve the product. Very easy to navigate and identify issues quickly within the environment.
  • DIRECTOR OF OPERATIONS
    <50M USD
    IT Services
    Review Source

    Centralized Dashboard Reduces Alert Fatigue all under one Umbrella

    5.0
    Oct 27, 2025
    Great experience allowing our company to have one dashboard which allows our techs to have significantly less alert fatigue
...
Showing Result 1-5 of 1341

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