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  1. Home
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  3. SolarWinds Observability
Logo of SolarWinds Observability

SolarWinds Observability

bySolarWinds
in
4.4
Market Presence: Infrastructure Monitoring Tools, Network Automation Platforms

Overview

Product Information on SolarWinds Observability

Updated 15th April 2024

What is SolarWinds Observability?

SolarWinds Observability is a SaaS offering built to extend visibility across the cloud-native, on-prem, and hybrid technology stack, enabling DevOps, IT ops, and Cloud Ops teams to spend more time developing new, modern applications and infrastructures, fuel innovation while continuing to meet SLAs and exceed customer expectations in legacy on-prem and hybrid IT via a single, unified offering.

SolarWinds Observability Pricing

SolarWinds Observability is delivered and priced as a SaaS solution with pricing based on the specific functionalities purchased—network observability, infrastructure observability, database observability, application observability, digital experience observability (synthetics and real user experience monitoring priced separately), and log observability. You can purchase one or more of the functionalities and expand as your needs evolve without any disruption or additional deployment.

SolarWinds Observability Product Images

Observability dashboard
Observability dashboard

Overall experience with SolarWinds Observability

Lead - Platform & Automation
<50M USD, IT Services
FAVORABLE

“Effective Multi-Cloud Monitoring With Limited AI Anomaly Detection And Root Cause Analysis”

4.0
Mar 30, 2026
We are currently using SolarWinds observability platform to monitor public cloud resources. I have integrated with AWS and Azure cloud using API based authentication and discovered various AWS & Azure resources and configured key performance metrics (such as CPU Utilization, Memory Utilization, Disk Utilization, Process down, service down etc.) alerts and configured email notification rules to trigger email when threshold is breached and configured ManageEngine ITSM monitor mailbox and convert them into incident ticket for operations team to take action. Deployed SolarWinds agent and collector server to enable detailed AWS & Azure servers monitoring. Also, tried to enable the AI feature Anomaly Detection and Root Cause Assist in our environment.
VP, NETWORK ENGINEER MANAGER
3B - 10B USD, Banking
CRITICAL

“Product Functionality Meets Expectations Yet Technical Support Remains Inadequate”

3.0
Oct 21, 2025
Product works as it is designed to do. Once it is setup it works without any issues.

About Company

Company Description

Updated 25th July 2024

SolarWinds (NYSE:SWI) provides simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, help us to address customers’ needs in solutions for observability, IT service management, application performance, and database management now and in the future.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1999
Head office location
Austin, United States
Number of employees
1001 - 5000
Annual Revenue
500M-1B USD
Website
http://www.solarwinds.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

SolarWinds Observability Reviews and Ratings

4.4

(1355 Ratings)

Rating Distribution

5 Star
45%
4 Star
47%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.3

Product Capabilities

4.5

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  • Lead - Platform & Automation
    <50M USD
    IT Services
    Review Source

    Effective Multi-Cloud Monitoring With Limited AI Anomaly Detection And Root Cause Analysis

    4.0
    Mar 30, 2026
    We are currently using SolarWinds observability platform to monitor public cloud resources. I have integrated with AWS and Azure cloud using API based authentication and discovered various AWS & Azure resources and configured key performance metrics (such as CPU Utilization, Memory Utilization, Disk Utilization, Process down, service down etc.) alerts and configured email notification rules to trigger email when threshold is breached and configured ManageEngine ITSM monitor mailbox and convert them into incident ticket for operations team to take action. Deployed SolarWinds agent and collector server to enable detailed AWS & Azure servers monitoring. Also, tried to enable the AI feature Anomaly Detection and Root Cause Assist in our environment.
  • It Associate
    10B+ USD
    Software
    Review Source

    The Pragmatic Bridge: Merging Deep Network DNA with Cloud-Native Clarity through Service-First Intelligence

    5.0
    May 8, 2026
    One of the most unique features is Platform Connect. While most vendors require a "rip-and-replace" approach to move to the cloud, SolarWinds allows us to link our Self-Hosted on-premise environment directly to the SaaS platform.
  • It Associate
    50M-1B USD
    Miscellaneous
    Review Source

    Flexible dashboards and integration set SolarWinds apart.

    4.0
    May 8, 2026
    My experience with SolarWinds has been very good, especially in environments that needed to consolidate infrastructure, application, and network monitoring into a single view. The platform delivers good operational visibility and greatly assists in the proactive identification of incidents, particularly in hybrid operations with on-premises and cloud environments.
    Automated Translation from Portuguese
  • It Engineer
    50M-1B USD
    IT Services
    Review Source

    Strong platform with robust features, but licensing costs remain high

    5.0
    Jun 1, 2026
    I 'have been working with SolarWinds for approximately 2 years as a network architect, and i can confidently say it has been a great experience. The product capabilities are robust and reliable, the integration with other tools in the client’s environment has been smooth, and the technical support team has been responsive and helpful. It is a solid platform for network monitoring and visibility
  • Storage Lead Datacenter
    50M-1B USD
    IT Services
    Review Source

    Extensive observability, but a steep initial technical learning curve.

    5.0
    May 15, 2026
    It offers a fairly broad view of the environment, which is useful when dealing with hybrid or multicloud systems. This helps to clearly identify problems, especially regarding performance and logical failures.
    Automated Translation from Spanish
...
Showing Result 1-5 of 1373

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Reviewer Insights for: SolarWinds Observability
Deciding Factors: SolarWinds Observability Vs. Market Average
Performance of SolarWinds Observability Across Market Features

SolarWinds Observability Likes & Dislikes

Like

Observability Platform has the capability to monitor infrastructure services, network, database services, APM, logs and traces across hybrid and multi-cloud environments and recently products included AI features such as Anomaly detection and Root Cause Analysis. The platform also has the capability to trigger multiple modes of notification such as email, SMS, ServiceNow, SolarWinds ServiceDesk, New Relic, Webhook, etc.

Like

Easy to set up.

Like

1) While many observability tools are built exclusively for the cloud, SolarWinds excels at Hybrid Contextualization. 2) SolarWinds has integrated advanced database performance DNA directly into the observability workflow.

Dislike

SolarWinds observability is capable of monitoring infrastructure services, Network, APM and database monitoring but the platform is lacking in AI and AIOPS features as Anomaly detection and Root Cause assist is not matured enough to give the right results. Product requires more training on AI features and they are yet to include alert ML based correlation or forecasting in their observability platform.

Dislike

Their tech support is the weakest link.

Dislike

1) While the data is all in one place, the navigation logic feels inconsistent when moving from a deep-dive network path (NetPath) to an application trace. The seam between the infrastructure-heavy view and the developer-centric APM view can lead to a disjointed troubleshooting experience.