Calendly is a scheduling automation platform that helps individuals, teams, and organizations simplify the process of booking meetings. Users set availability preferences and share personalized links, allowing invitees to schedule at a time that works for everyone. Calendly offers features such as calendar syncing, automated reminders, time zone detection, and support for one-on-one, group, and team-based scheduling. It integrates with tools like Google Calendar, Outlook, Zoom, Microsoft Teams, Salesforce, and HubSpot. Calendly also provides administrative controls, workflow automation, and security features including SSO, SCIM, and audit logs, supporting companies of all sizes.
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Personally, Calendly has significantly cut down on the back and forth of scheduling. Rather than matching calendars or sending a dozen emails back and forth to match availability; I can just send a link, and my clients can pick a slot. To add to this, I can easily integrate it with my Google and Microsoft calendars that I have on my other devices other than my phone's - and it even works with Apple calendar too. When I first used this way back in the quarantine era, its looks are what struck me the most. The user interface looks so clean, sleek and professional. It's almost as if it would indirectly say to the client when they pick a slot: Hey look at me, I'm trustworthy. Well, that's what my first impression of Calendly was like!
The ease of the interface for people to set up meetings and ask for custom information.
It is easy to implement and straightforward to use and customize. It made launching a new program very easy and although I had to use another program as a workaround for some items, it was fairly straightfoward to use once it was implemented.
I would say that if you are just starting out and are on the free version, it might be limiting to use this product since you are only restricted to one event type, and you will not be able to offer varied appointment lengths. To add to this, I would say that the profile picture, the color pallet choices, and the logo is a nice touch but if you want a deeper branding and you want to appeal more to your clients, you will need to go for a higher tier paid plan.
The free tier had very little to offer which made it very hard to use as I use a personal and professional calendar and I could only link to one.
The main issues with Calendly are limited customization on lower tiers, some gaps with integrations, but the biggest paint point is with the customization for group meetings like round-robin and multiple users.