Overview
Product Information on CallFinder
What is CallFinder?
CallFinder Pricing
Overall experience with CallFinder
“A game changer for corporate calls”
About Company
Company Description
CallFinder is an enterprise focusing on cloud-based speech analytics and call scoring technology. The company provides solutions to enhance the performance of agents and automate the process of quality monitoring. The technology that CallFinder uses is versatile and services several industries including retail, wholesale, finance, banking, insurance and utilities among others. CallFinder assists businesses in improving their operations by highlighting issues within customer interactions and identifying areas of improvement. The technology aids in understanding the reasons for customer calls and other critical business insights, which further help enhance compliance rates, call handling operations and in promoting positive call outcomes. The company operates as a division of 800 Response Marketing LLC, which is engaged in creating communication solutions to aid advertising response rates through various telecommunication services.
Company Details
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: CallFinder
Performance of CallFinder Across Market Features
CallFinder Likes & Dislikes
I feel like the training documents could be enhanced. Instead of reports, presentations would be a great way for training new people.
Keyword tracking is good, easily help in analyzing calls and meaningful insights. Quick access to reports make day-to-day quality monitoring much faster and more effective.
It gives us the ability to search specifically by demands and zero in on outliers
There have been instances where it has read the sentiments of the conversations incorrectly. Having a company in different locations means having different accents which sometimes messes up the insights.
This tool can be a little slow especially while loading large reports or recordings. UI could be smoother as well.
can be slow sometimes to load reports
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Peer Discussions
CallFinder Reviews and Ratings
- CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDMiscellaneousReview Source
A game changer for corporate calls
CallFinder has been an incredible source of value to our company's performance. It is extremely helpful in transcribing very long conversations for analysis purposes. Our Client Service Analyst has been very helpful and friendly from day one. I really like the Overall and Agent Ending Sentiment on the dashboard. - MANAGER, TECHNICAL SUPPORT1B-10B USDSoftwareReview Source
Effective Call Analysis and Reporting Tool With Minor Performance Limitations
Overall experience has been good, it's dependable tool for call analysis, quality monitoring and reporting. It's a little tricky at first but things are simpler once you get used to it. Maybe speed and advanced analytics could be better - Customer Service & Support Associate<50M USDTransportationReview Source
Targeted Search Features Allow Focus on Demand Outliers in the Product
seeing trends and knowing where the issues lie before they really become an issue has been a game changer. - Customer Service & Support Associate1B-10B USDEnergy and UtilitiesReview Source
Mostly Positive Experiences With Ease of Use and Some Minor Delays
It is a really good service and I like using it a lot and i would recommend - OPERATIONS MANAGER1B-10B USDServices (non-Government)Review Source
Call Finder's Seamless Integration Revolutionizes Call Center Operations
Call finder has helped our call center business improve by leaps and bounds. The deployment happened this year and since then there is no looking back. The call routing to agents has help drop the call abandon rate by 32% overall. The seamless call recording and the the call data access have helped do the quality assessment of the calls quickly and effectively. The data security and its compliance with the regulatory bodies have been an icing on the cake. Earlier it used to take n number of hours to extract the call, create a transcript and deliver to the quality for assessment but with call finder its just on a click of a button. Customized call scoring, emotion analysis, multi lingual transcripts have been a game changer for the organization. With no limit to the users that can be added to to helps bring more and more teams in its preview and create an operational efficiency. The AHT of the users have been reduced by a huge margin of 45% as they get a precise call that is of the language of their preference. The customized view and be adjusted to agent level to team level to department level. this helps in elimination any non value add and create a perfect environment for work.