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What is CallFinder?
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“Call Finder's Seamless Integration Revolutionizes Call Center Operations”
About Company
Company Description
CallFinder is an enterprise focusing on cloud-based speech analytics and call scoring technology. The company provides solutions to enhance the performance of agents and automate the process of quality monitoring. The technology that CallFinder uses is versatile and services several industries including retail, wholesale, finance, banking, insurance and utilities among others. CallFinder assists businesses in improving their operations by highlighting issues within customer interactions and identifying areas of improvement. The technology aids in understanding the reasons for customer calls and other critical business insights, which further help enhance compliance rates, call handling operations and in promoting positive call outcomes. The company operates as a division of 800 Response Marketing LLC, which is engaged in creating communication solutions to aid advertising response rates through various telecommunication services.
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Customizable, unlimited users, no extra licenses, affordable and best of all precise.
nothing so far
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- OPERATIONS MANAGER1B-10B USDServices (non-Government)Review Source
Call Finder's Seamless Integration Revolutionizes Call Center Operations
Call finder has helped our call center business improve by leaps and bounds. The deployment happened this year and since then there is no looking back. The call routing to agents has help drop the call abandon rate by 32% overall. The seamless call recording and the the call data access have helped do the quality assessment of the calls quickly and effectively. The data security and its compliance with the regulatory bodies have been an icing on the cake. Earlier it used to take n number of hours to extract the call, create a transcript and deliver to the quality for assessment but with call finder its just on a click of a button. Customized call scoring, emotion analysis, multi lingual transcripts have been a game changer for the organization. With no limit to the users that can be added to to helps bring more and more teams in its preview and create an operational efficiency. The AHT of the users have been reduced by a huge margin of 45% as they get a precise call that is of the language of their preference. The customized view and be adjusted to agent level to team level to department level. this helps in elimination any non value add and create a perfect environment for work.