Cato SASE Cloud

Cato has saved us time, increased our uptime and made us more secure. We are overall, very happy with Cato.

I am writing to provide feedback on my recent experience with the migration process and support services. While there were some positive aspects, I also encountered several challenges that I believe are important to address. Firstly, the scheduling process for the migration was not as expected. instead of accommodating my preferred schedule, I was required to adjust it to align with them. This lack of flexibility was disappointing and caused inconvenience on my end. However, I must acknowledge the exceptional support I received from the UK Team and Asia Team (Japan). Their assistance was marked by helpfulness, courtesy, friendliness, and respect. They consistently went beyond their designated roles to address my issues and I greatly appreciate their dedication. Unfortunately, I encountered challenges with SMTP Auth, and the available support was unable to fully assist as they claimed not be email experts. Given the vendor's extensive customer base, it is surprising that issues with the 3 types of SMTP Relay when switching to the firewall have not been encountered before. SMTP Relay is widely used by businesses, especially applications like scan-to-email. I strongly believe that the vendor should have the necessary expertise to handle such matters effectively. I regret to mention that there were instances where the vendor's attitude came across as arrogant, with a perceived belief that their knowledge surpasses that of their customer. This was particularly evident on the Cato side. I found it disheartening that my concerns were not taken seriously when issues arose after the switch. It seems possible that i may have been assigned to the wrong support group, contributing to this unsatisfactory experience.