Certinia provides Professional Services Automation software designed for technology and services organizations to scale customer value across the services value chain. The platform unifies professional services, finance, and customer success functions to help businesses manage customer relationships. Built natively on the Salesforce CRM platform, it connects business processes from opportunity to renewal. Certinia includes predictive, generative, and agentic AI capabilities intended to help services organizations manage revenue, margins, and resource utilization. Its customer success capabilities provide visibility into account health, tracking renewals, and managing playbooks to drive long-term value. Through the Agentforce partnership with Salesforce, the company provides automation tools for service teams. Certinia is trusted by more than 1,400 organizations to streamline workflows and provide a single source of data for project and financial outcomes.
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It offers innovative solutions out of the box and additionally is flexible enough for us to customise the solution ourselves or via Certinia professional services.
The design is clean, you can attach invoice PDFs to invoices, more functions than other web based platforms.
It solves the problems that we have as a business and is configurable when we need to tailor it to meet the specific requirements.
Issues during project implementation due to several PM changes within a short period of time Unnecesary back and forth conversations with the support team for them to actually start investigating the issue we raised. Lack of training material (this has lately improved)
Reports are complicated to create, there are multiple steps to find information that could be simplified, you can't discard anything if you make an error.
I wish they were faster to market with Artificial Intelligence add ons or changes in their tools.