Our initial implementation was rough, but once this was identified, we received a new rep who is fantastic. While our use case isn't exactly ChurnZero's bread and butter, it did allow us to sufficiently automate many manual tasks, letting us focus our human capital on customer facing and complex issues.

Working with ChurnZero has been very challenging, while the initial setup and sync with SalesForce is straightforward, it is only the beginning of the work and far from being done. There is quite a significant and on-going effort that need to be done to see value from the platform. It took us over a year to implement the product with close to no support from ChurnZero. Also had a lot of turnover for CSMs responsible for our account