• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In

Overview

Service Information on Cisco Managed Network Services

Updated 13th October 2025

What is Cisco Managed Network Services?

Cisco Managed Network Services is a software solution designed to help organizations monitor, manage, and optimize their network infrastructure. The software provides tools for network configuration, performance management, and fault detection across wired and wireless environments. It supports the automation of routine management tasks and offers visibility into network usage and health, aiding in identifying potential issues and ensuring stability. The software allows for proactive security measures and policy enforcement throughout a network, addressing risks and compliance requirements. Businesses use Cisco Managed Network Services software to reduce downtime, maintain consistent connectivity, and improve operational efficiency by streamlining network administration and troubleshooting processes.

Cisco Managed Network Services Pricing

Cisco Managed Network Services uses a subscriptionbased pricing model where charges are based on the scope of network management required including the number of devices covered, service levels selected, and contract duration Services may also offer addon options for specific management capabilities or support tiers Pricing can be based on monthly or annual terms depending on customer needs

Overall experience with Cisco Managed Network Services

It Associate
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Real-Time Mapping and Traffic Data Improve Network Management Despite Complex Navigation”

5.0
May 8, 2026
Cisco Network services work for our enterprise as it allows us to manage our multiple buildings under one user interface. This information has been invaluable in locating assets, managing internet connections and viewing traffic data for our students and users. The UI is very customizable and you can assign admins for multiple/each building so IT can view the building they are in or what is going on throughout the district.
Associate
250M - 500M USD, Healthcare and Biotech
CRITICAL

“Positive Security and Stability Observed in Cisco Networks Amid Communication Gaps”

3.0
May 5, 2026
I've had a generally positive experience with Cisco management network systems. The reliability and performance of the network has been strong and it's clear that the infrastructure was built with ability insecurity in mind. Their monitoring and support teams are responsive, which has helped minimize downtime and keep things running smoothly. That said, there's still some room for improvement at times communication around updates or issue resolution could be more proactive, and navigating support channels can occasionally feel overwhelming, overall it's a solid solution for businesses looking for dependable management network services.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

  1. Home
  2. /
  3. Cisco Managed Network Services
Logo of Cisco Managed Network Services

Cisco Managed Network Services

byCisco Systems
in Managed Network Services
4.5

About Company

Company Description

Updated 8th February 2024

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Updated 25th June 2024
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.cisco.com

Do You Manage Peer Insights at Cisco Systems?

Access Vendor Portal to update and manage your profile.

Cisco Managed Network Services Likes & Dislikes

Like

The product allows for access point mapping, allowing us to upload our maps and use the tool to place our APS, ensuring that if one goes offline we know its location. The information and data that comes with the wide traffic flow is valuable to our organization as it allows us to see what we need to provide our users for a safe and stable connection.

Like

What I like most about Cisco manage network services is the reliability, proactive support and strong security foundation. The network performance is consistently stable, which makes a big difference in day-to-day operations. Their monitoring and support teams are highly responsive and often address issues before they escalate. I also appreciate the built-in security features which provide confidence that the data is well protected.

Like

1. Easy integration with existing Cisco infrastructure 2. Better security and stability for enterprise environments 3. Reliable network monitoring and management features

Dislike

The number of tabs and different links within the UI can be overwhelming for some users who have limited training.

Dislike

One of the few downsides of the service is that communication can be inconsistent. Updates on tickets or incidents are not always as proactive or transparent as they should be. The support process can be a bit complex with multiple handoffs before issues are resolved.Third, customization and flexibility can't be limited.

Dislike

1. Initial setup and configuration can be complex for new users 2. Licensing and pricing structures can be difficult to understand 3. Some advanced features require additional learning and training

Recommended Gartner Insights

  • Critical Capabilities for Managed Network Services
  • Magic Quadrant for Managed Network Services

Top Cisco Managed Network Services Alternatives

Cisco Managed Network Services Reviews and Ratings

User Sentiment About Cisco Managed Network Services
Reviewer Insights for: Cisco Managed Network Services
Performance of Cisco Managed Network Services Across Market Features
Deciding Factors: Cisco Managed Network Services Vs. Market Average
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Associate
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Positive Security and Stability Observed in Cisco Networks Amid Communication Gaps

    3.0
    May 5, 2026
    I've had a generally positive experience with Cisco management network systems. The reliability and performance of the network has been strong and it's clear that the infrastructure was built with ability insecurity in mind. Their monitoring and support teams are responsive, which has helped minimize downtime and keep things running smoothly. That said, there's still some room for improvement at times communication around updates or issue resolution could be more proactive, and navigating support channels can occasionally feel overwhelming, overall it's a solid solution for businesses looking for dependable management network services.
  • It Associate
    Gov't/PS/Ed
    Education
    Review Source

    Real-Time Mapping and Traffic Data Improve Network Management Despite Complex Navigation

    5.0
    May 8, 2026
    Cisco Network services work for our enterprise as it allows us to manage our multiple buildings under one user interface. This information has been invaluable in locating assets, managing internet connections and viewing traffic data for our students and users. The UI is very customizable and you can assign admins for multiple/each building so IT can view the building they are in or what is going on throughout the district.
  • IT Associate
    <50M USD
    IT Services
    Review Source

    Ease Of Daily Management Offset By Configuration Complexity And Advanced Feature Learning

    5.0
    May 11, 2026
    So far, Cisco's Managed Network Services has been reliable and easy to use for daily network monitoring. This helps keep the network stable, makes troubleshooting faster, and provides good visibility across devices. Setup took some time at first, but once everything was configured properly, management became much smoother
  • CYBERSECURITY ANALYST
    <50M USD
    IT Services
    Review Source

    Responsive Support and Automation Noted, Though Setup and Pricing Pose Difficulties

    4.0
    Nov 4, 2025
    Our overall experience with Cisco Managed Services has been excellent, the solution provides strong reliability, security and visibility, helping us reduce downtime and improve network performance. Support has been responsive and knowledgeable throughout.
  • DIRECTOR OF IT SERVICES
    <50M USD
    IT Services
    Review Source

    Cisco Manager Network Services

    4.0
    Nov 17, 2025
    Cisco managed network services are great for organisations looking to outsource their network management. The service is scalable and reliable and provides continuous health checks and patching.
...
Showing Result 1-5 of 91

4.5

(67 Ratings)

Rating Distribution

5 Star
52%
4 Star
43%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Planning & Transition

4.6

Delivery & Execution

4.7

Service Capabilities

4.6

Logo of HCLTech Managed Network Services
1. HCLTech Managed Network Services
4.7
(79 Ratings)
Logo of Hughes Network Systems Managed Network Services
2. Hughes Network Systems Managed Network Services
4.7
(75 Ratings)
Logo of Wipro Managed Network Services
3. Wipro Managed Network Services
4.6
(69 Ratings)
View All Alternatives