Managed Network Services Reviews and Ratings

What are Managed Network Services?

The managed network services (MNS) market focuses on externally provided, network operations center (NOC) functionality, as well as relevant network and security life cycle services that deliver current and emerging requirements to end users.

Gartner defines the MNS market as globally capable providers of remote service management functions for the network and security operations of enterprise networks, including:

Managed LAN services (MNS for LAN)

Managed WAN services (MNS for WAN)

Managed security (MNS for security) functions

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HCLTech  (formerly Hindustan Computers Limited) is an Indian multinational information technology (IT) services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.

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Hughes Network Systems, LLC (HUGHES) is a pioneering firm specializing in satellite and multi-transport technologies and networks. Established in 1971, it offers broadband equipment and services along with comprehensive network operations for a wide range of users including individuals, businesses, and governments globally. Their chief internet service, Hughesnet, has users across the Americas, and its JUPITER system powers internet access for a significant number globally. Hughes caters to over half the worldwide satellite terminal market, providing these services to prominent satellite operators, in-flight service providers, mobile network operators, and military customers. As a managed network services provider, Hughes also supports numerous enterprise sites with a selection of wired and wireless solutions. The company is headquartered in Germantown, Maryland, USA, and ownership rests with EchoStar.

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Wipro Limited is a technology services and consulting company that concentrates on developing innovative solutions for complex digital transformation issues. Its capabilities span from consulting, design, engineering, to operations, enabling companies to meet their strategic objectives and establish resilient, future-proof businesses. Servicing countries worldwide, part of its commitment involves ensuring success in a constantly evolving global business scene. Additionally, Wipro takes a non-discriminatory approach towards employment, making all decisions without prejudiced views on an individual's background, disability or sexual orientation.

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Microland, incorporated in 1989 and based in Bengaluru, India, is focused on facilitating the transition towards NextGen Digital infrastructure by providing solutions in the areas of Cloud and Datacenter, Networks, Digital Workplace, Cybersecurity, and Industrial IoT. With offices and delivery centers spread across Asia, Australia, Europe, Middle East, and North America, Microland employs over 4,500 digital specialists committed to ensuring that the adoption of digital resources is predictable, consistent, and steady.

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Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

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Sify Technologies is an ICT service & solution provider based in India. The company has a strong emphasis on utilizing Cloud technology in its solutions, designed to address the evolving ICT needs in the digital economy. Catering to businesses of various sizes, Sify has built substantial infrastructure that includes 11 advanced Data Centers and holds a prominent MPLS network. Sify's solutions, rooted in cloud, are designed to aid businesses undergoing transformation. The company is utilised by businesses across many verticals who leverage Sify's trilogy of Data Centers, Networks and Security services. Sify operates not just domestically in India but has extended its services internationally, with a presence in North America, the United Kingdom and Singapore.

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MetTel is a provider of unified communication solutions for enterprise customers. It merges all communications over a private network, enabling companies to deploy and handle technology-based voice, data, wireless and cloud solutions on a national scale. MetTel's services aid in enhancing enterprise efficiency, lowering costs, and streamlining operations. Through a combination of bespoke and managed communication solutions with a potent cloud-based software, MetTel Portal, users can manage their inventory, usage, expenditures, and repairs from a single, straightforward interface. Established in 1996, MetTel is headquartered in New York City.

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TCS, part of the Tata group, focuses on shaping the future through innovation, technology and the utilization of collective knowledge. It is a multinational organization based in India, with consultants placed in various countries around the world, with notable skills and expertise. They work diligently to provide technology solutions that resolve critical business challenges. TCS is also noted for proactive stances on critical global issues, resulting in recognition in various sustainability indices. It operates within business principles aligned towards achieving sustainable growth.

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Tata Communications is a global organization that facilitates the digital transformation of businesses. The company is key in processing around 30% of global internet routes, and has a pivotal role in connecting firms to prominent cloud service providers. As a long-standing player in the India's digital evolution, the company has been instrumental in the adoption of digital services over the last quarter of a century. Tata Communications acknowledges that connectivity is a fundamental necessity for the economy, and is dedicated to serving industry leaders in this new era of communication. In 2020, the company introduced 'Secure Connected Digital Experience' (SCDx), developed to address the increasing global demand for new operational methods. This includes the accelerated shift towards remote working, rising digital commerce, increasing security threats, and the move to more contactless experiences. The company operates in over 200 countries worldwide.

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Kyndryl provides IT infrastructure services to thousands of enterprise customers in more than 60 countries. We were created from the spin-off of IBM’s infrastructure services business. Kyndryl’s mission is to help enterprises reach their peak digital performance by co-creating solutions with their partners and customers worldwide. Since its inception, Kyndryl has been introducing new services and working with new partners to enhance its offerings.

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NTT DATA is an established global IT services provider that has its operations spread over 50 countries, with its main operations centered in Tokyo. The main industry problem that it seeks to address is the need for technological innovation. To this end, NTT DATA works towards creating better solutions for day-to-day life by connecting people. Its broad range of services includes consulting, application, business process, cloud, and infrastructure services that cater to both businesses and governments across the globe. The company's unique culture, which has evolved over the past five decades, emphasises on being people-oriented and focusing on getting the small details right, with the aim to make a significant impact globally. This culture combines the influence of a global brand with the dynamism and passion typically associated with entrepreneurship.

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Comcast Business is a technology solutions provider catering to businesses of varying sizes. Its offerings include connectivity, secure networking, advanced cybersecurity, and unified communications solutions. It also integrates Masergy, a company specializing in software-defined networking, to propel businesses forward. Recently, Masergy became a part of the extended Comcast Business community.

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C1 delivers innovative technology solutions that transform business operations to elevate connected human experiences. Our integrated approach across connected, infrastructure, and security experiences modernize your enterprise, unlock the value of your enterprise data, enable seamless interactions and fortify security. With C1, your technology fundamentals will ensure elevated connected human experiences for employees and customers.

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Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.

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BT is a Global communications services provider, delivering IT and telecommunication solutions and services to a wide variety of multinational companies to all major verticals. BT solves complex network challenges, delivering positive outcomes across five key areas: digital infrastructure, digital work, security, sustainability, and digital services. The company has a global customer base in public and private sectors, including mobile and fixed broadband users. BT is headquartered in the UK and operates in 180 countries across the world.

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Accenture is a professional services corporation that has global capabilities in cloud, digital, and security domains. With proficiency and dexterity spanning across more than 40 sectors, Accenture provides a range of services such as Strategy and Consulting, Technology and Operations Services. It also features something named Accenture Song, powered by an extensive network of Advanced Technology and Intelligent Operations centers. It caters to clients in more than 120 countries, harnessing the capability of transforming changes into values to foster shared success.

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AT&T is primarily focused on simplifying the technological needs of its customers by creating an interconnected world where all devices and services operate cohesively. The main challenge it aims to tackle revolves around delivering the human benefits of technology in ways that seemed unattainable before. The collective drive and commitment of the AT&T team play a vital role in this endeavor. AT&T engages a large number of individuals, providing them with the tools to connect with their surroundings. The company goes beyond providing links to third-party content, but it doesn't adopt or endorse these materials, offering them purely for informational purposes.

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Telefónica, S. A. (IBEX 35: TEF) is a Spanish multinational telecommunications company, with headquarters in Madrid.

Telefónica, through its business group, provides services related to the following business areas:

- Fixed/mobile telephony and internet provider: Directly in Spain, UK, Germany, Brazil and several countries Hispam.

- Digital Services like Cloud, Cybersecurity, IoT and BigData directly in the mentioned countries and worldwide via its global branch and partners.

- Subscription television: via IPTV and satellite in Spain, Hispam and Brazil.

The Telefónica brand is reserved exclusively for the company's institutional role. For the marketing of its products and services, the company has three main brands: Movistar for Spain and Latin America, O2 for all of Europe, Tuenti for Argentina and Ecuador and Vivo for Brazil.

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Blue Wireless is a global managed service provider of Wireless Access Solutions for enterprises, committed to providing connectivity solutions in areas where traditional networks may encounter difficulties. Born in Singapore in 2015, and with offices in Malaysia, Australia, the Netherlands, UK and the US, Blue Wireless delivers reliable and flexible connectivity solutions, such as Managed local 5G/LTE and Starlink connectivity services, in over 100 countries globally - by bringing together the latest cellular and LEO satellite technologies, built expertise, and hands-on team worldwide. Their expertise extends to a variety of industries and connectivity cases - including branch connectivity (retail, store-in-store, pop-up, and distributed sites), failover & backup networks, suburban and rural networks (remote locations), maritime connectivity, and rapid deployments.

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XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybersecurity, virtual desktops, unified communications, and more, XTIUM acts as a trusted partner to help businesses reduce risk, boost operational efficiency, and scale with confidence.

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Features of Managed Network Services

Mandatory Features:

  • Operations automation: This includes the automation of tasks and activities related to the SDP, service management functions, and customer experience (CX) management to achieve consistent MNS service delivery quality.

  • Service management: MNS management refers to the entirety of life cycle activities — supported by tool-based workflows, automation and customer support mechanisms that are performed by MNS providers. MNS providers deliver these services with internal employee resources for all enterprise customers and industry segments.

  • Service delivery platform (SDP): This area is specific to the application tool infrastructure and the integration of the MNS provider’s SDP. An MNS provider’s SDP involves the integrated application architecture and the enabling technologies designed to support the standardized, high-quality and scalable delivery of managed network services to enterprise customers. The single MNS SDP supporting LAN and WAN may be separate from, but will be integrated with, a security-specific MNS SDP.