Name: commercetools
Rating: 4.4 (147 reviews)

Overview

Product Information on commercetools

Updated 13th October 2025

What is commercetools?

commercetools is a software that provides a cloud-based platform for building and managing digital commerce experiences across various channels. The software offers modular components including product information management, cart and checkout functionality, order management, and search capabilities. It is designed to support flexible integration with backend and frontend systems, enabling businesses to create scalable and customizable commerce solutions. commercetools addresses the business need for agility in delivering commerce services by allowing development teams to adopt a microservices architecture and APIs that facilitate faster deployment and changes. The software assists organizations in adapting to evolving customer demands and market conditions, and aims to streamline commerce operations through centralized management and extensibility.

Overall experience with commercetools

Software Developer

500M - 1B USD, Consumer Goods

FAVORABLE

“Commercetools Offers Developer Flexibility But Backend Data Queries Remain Challenging”

4.0

Nov 27, 2025

Commercetools has been a reliable e-commerce backbone for our online store. Our experience with both the platform itself and the customer support has typically been very positive. One minor drawback would be the non-relational backend data model, which makes complex data queries quite hard.

SR. SOFTWARE ENGINEER

500M - 1B USD, Manufacturing

CRITICAL

“Bulk Library Updates Stand Out Amidst Cart Calculation Precision Limitations”

3.0

Nov 27, 2025

Overall, it's average. Features we get are really good. We do have faced a few limitations while using it. Documentation is pretty good.

About Company

Company Description

commercetools is a provider of digital software that employs flexible Application Programming Interfaces (APIs) to facilitate a scalable, agile and customizable commerce infrastructure. This company, which introduced the concept of headless commerce, assists businesses in nurturing innovation and growth. The products developed by commercetools facilitate the integration of physical stores with digital channels and enhance the performance of a variety of channels, whether it be in-car navigation, video content, Augmented Reality/Virtual Reality or interfacing with devices enabled by Internet of Things, as well as future devices that have not yet been developed. commercetools operates out of its headquarters in Munich, Germany and maintains offices across Europe, Asia, and the United States.

Company Details

Company type

Private

Year Founded

2006

Head office location

München, Germany

Number of employees

501 - 1000

Website

https://www.commercetools.com

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commercetools Likes & Dislikes

Commercetools' API-first approach is one of its strongest advantages. This makes the integration with our systems smooth and easy. Another great property is the modularity of the solution - it allows us to select and use exactly the parts that we need for our business, while being able to plug in other external services for certain aspects. The developer experience is excellent, the provided documentation is extensive, detailed and accurate, and there are various tools to help with integration and testing.

I like all the features, mostly the bulk add/update libraries. SDKs are very good. Documentation is pretty good. Quick customer support.

Good performance, very stable, interesting enhancements

My biggest pain point is the non-relational nature of the backend data model, which makes complex data queries quite hard to do. Another pain point would be the types of events emitted on data changes, the range of which doesn't cover every kind of update, so it's not possible to make an external system react on every possible type of data change. While using the web portal, it can be annoying that the order list needs to be re-indexed manually from time to time, during this process it's not possible to use the list. It would be very helpful to schedule the re-indexing during the night.

Core cart total calculation issue due to the round off of prices at lineItem level causes very small miscalculation. This is sometimes irritating as either you are losing money or customer is paying more than the expected amount. Calculation difference is very minimal and is in cents. This happens due to low precision calculations (of 2 fractional digits). This is fixable and been raised 2 years ago but it's not taken on priority by Commercetools technical team.

The fact that I think we launch our platform too early, before the front-end component became available. So in the end our website ended up being very costly to create because the front-end is all custom. And it is very costly to maintain and time consuming to change anything in the front-end compared to other platform I worked with in the past. But now that all is in place, it would be very costly to change the front-end. So we are kind of stuck. So right now our time to market for new features is very bad because there is too much front-end work needed all the time.

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50M-1B USD

Consumer Goods

Review Source

Commercetools Offers Developer Flexibility But Backend Data Queries Remain Challenging

Group Product Manager

10B+ USD

Comprehensive Tool Underused Due To Early Launch And Costly Front-End Setup

I have a lot happening on my day to day so I don't have time to keep up with everything. I would like my CSR to summarize things more for me and help me use the tool better. Right now I feel like they jump on every opportunity to extend the tool so we use more of it, but I have the feeling we don't even use the full extent of what is available.

IT Manager

Retail

Out-of-the-Box Features Support Reliable Performance and high flexibility

Dec 2, 2025

Commercetools has proven to be highly robust and flexible and handles large volymes reliably. The solution feels well designed, with an architecture that gives us freedom to build what suits us. Overall it's a enterpricse-grade vendor for those that that are not afraid to invest in order to scale

Miscellaneous

Future-proof commerce platform - ideal for composable architectures

Our experience with commercetools (ct) has been highly positive. The platform delivers strong composability, scalability and a modern, seamless development experience. While the ecosystem requires careful architectural planning and the learning curve for inexperienced teams is noticeable, the long-term benefits clearly outweigh the drawbacks.

IT Associate

Gov't/PS/Ed

Education

Faster time-to-market solution

5.0

Back in the time, at my previous company, we used commercetools for a b2b project, but our implementation was very limited and didn't fully leverage the platform's capabilities. Now, working on a separate b2c project and we have adopted commercetools again, and the overall experience from the POC phase to architectural discussions, domain modeling and the use of oob features, has been so far more comprehensive. There is still some room for improvements, but the team is actively working on features and gaps, it is good to see that the product we have invested in, keeps evolving.