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  1. Home
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  3. commercetools
Logo of commercetools

commercetools

bycommercetools
in Digital Commerce
4.4

Overview

Product Information on commercetools

Updated 13th October 2025

What is commercetools?

commercetools is a software that provides a cloud-based platform for building and managing digital commerce experiences across various channels. The software offers modular components including product information management, cart and checkout functionality, order management, and search capabilities. It is designed to support flexible integration with backend and frontend systems, enabling businesses to create scalable and customizable commerce solutions. commercetools addresses the business need for agility in delivering commerce services by allowing development teams to adopt a microservices architecture and APIs that facilitate faster deployment and changes. The software assists organizations in adapting to evolving customer demands and market conditions, and aims to streamline commerce operations through centralized management and extensibility.

commercetools Pricing

commercetools software uses a subscription-based pricing model with costs determined by factors such as gross merchandise volume and number of API calls The software offers custom plans tailored to individual business requirements and does not publicly provide fixed pricing tiers

Overall experience with commercetools

VP
30B + USD, Miscellaneous
FAVORABLE

“Platform Offers Value for Organizations with the Right Teams”

4.0
Jul 6, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Engineer
1B - 3B USD, Retail
CRITICAL

“Platform Lacks Out-of-Box Features and Essential Merchant Center Functionalities”

3.0
Dec 5, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 15th May 2025

commercetools is a provider of digital software that employs flexible Application Programming Interfaces (APIs) to facilitate a scalable, agile and customizable commerce infrastructure. This company, which introduced the concept of headless commerce, assists businesses in nurturing innovation and growth. The products developed by commercetools facilitate the integration of physical stores with digital channels and enhance the performance of a variety of channels, whether it be in-car navigation, video content, Augmented Reality/Virtual Reality or interfacing with devices enabled by Internet of Things, as well as future devices that have not yet been developed. commercetools operates out of its headquarters in Munich, Germany and maintains offices across Europe, Asia, and the United States.

Company Details

Updated 15th May 2025
Company type
Private
Year Founded
2006
Head office location
München, Germany
Number of employees
501 - 1000
Website
https://www.commercetools.com

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Key Insights

Top commercetools Alternatives

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(514 Ratings)
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2. Adobe Commerce
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Peer Discussions

commercetools Reviews and Ratings

4.4

(147 Ratings)

Rating Distribution

5 Star
48%
4 Star
45%
3 Star
6%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • VP
    10B+ USD
    Miscellaneous
    Review Source

    Platform Offers Value for Organizations with the Right Teams

    4.0
    Jul 6, 2026
    The platform itself is highly capable. A commercetools build carries more implementation complexity than an out-of-the-box suite, but for organisations with the right engineering teams the value is there. It runs our multi-brand B2B storefronts across two countries from a single instance, and the API-first design lets us swap surrounding components (search, CMS, payments) without replatforming.
  • VP
    10B+ USD
    Miscellaneous
    Review Source

    Platform Offers Value for Organizations with the Right Teams

    4.0
    Jul 6, 2026
    The platform itself is highly capable. A commercetools build carries more implementation complexity than an out-of-the-box suite, but for organisations with the right engineering teams the value is there. It runs our multi-brand B2B storefronts across two countries from a single instance, and the API-first design lets us swap surrounding components (search, CMS, payments) without replatforming.
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Recommended Gartner Insights

  • Critical Capabilities for Digital Commerce
  • Magic Quadrant for Digital Commerce
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commercetools Likes & Dislikes

Like

1. Highly adaptable - API-first composability means search, CMS, payments and ERP connectors can be swapped without touching core commerce. 2. Reasonable TCO - SaaS licensing with no per-user pricing suits a high-volume B2B customer base. 3. Strong product roadmap and steady release cadence. 4. B2B depth - trade accounts, customer-specific contract pricing, quotes and punchout/EDI integration.

Like

1. Highly adaptable - API-first composability means search, CMS, payments and ERP connectors can be swapped without touching core commerce. 2. Reasonable TCO - SaaS licensing with no per-user pricing suits a high-volume B2B customer base. 3. Strong product roadmap and steady release cadence. 4. B2B depth - trade accounts, customer-specific contract pricing, quotes and punchout/EDI integration.

Like

1. Highly adaptable - API-first composability means search, CMS, payments and ERP connectors can be swapped without touching core commerce. 2. Reasonable TCO - SaaS licensing with no per-user pricing suits a high-volume B2B customer base. 3. Strong product roadmap and steady release cadence. 4. B2B depth - trade accounts, customer-specific contract pricing, quotes and punchout/EDI integration.

Dislike

1. User level access permissions like edit/delete/view is lacking in Merchant center. 2. Instead of developer creating custom objects, MC should be able to provide 3. Product search is missing eventhough complete catalog is present in CT. Has to integrate with thirdparty 4. API limits for bulk updates. 5 . Need to build custom UI for simple requirements. These should be readily available in MC. 6. No support or scripts provided for major breaking changes like moving attributes from variant level to product level

Dislike

1. User level access permissions like edit/delete/view is lacking in Merchant center. 2. Instead of developer creating custom objects, MC should be able to provide 3. Product search is missing eventhough complete catalog is present in CT. Has to integrate with thirdparty 4. API limits for bulk updates. 5 . Need to build custom UI for simple requirements. These should be readily available in MC. 6. No support or scripts provided for major breaking changes like moving attributes from variant level to product level

Dislike

1. User level access permissions like edit/delete/view is lacking in Merchant center. 2. Instead of developer creating custom objects, MC should be able to provide 3. Product search is missing eventhough complete catalog is present in CT. Has to integrate with thirdparty 4. API limits for bulk updates. 5 . Need to build custom UI for simple requirements. These should be readily available in MC. 6. No support or scripts provided for major breaking changes like moving attributes from variant level to product level

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About commercetools
Reviewer Insights for: commercetools
Performance of commercetools Across Market Features
Deciding Factors: commercetools Vs. Market Average