Overview
Product Information on commercetools
What is commercetools?
commercetools Pricing
Overall experience with commercetools
“Commercetools Offers Developer Flexibility But Backend Data Queries Remain Challenging”
“Bulk Library Updates Stand Out Amidst Cart Calculation Precision Limitations”
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Digital Commerce
About Company
Company Description
commercetools is a provider of digital software that employs flexible Application Programming Interfaces (APIs) to facilitate a scalable, agile and customizable commerce infrastructure. This company, which introduced the concept of headless commerce, assists businesses in nurturing innovation and growth. The products developed by commercetools facilitate the integration of physical stores with digital channels and enhance the performance of a variety of channels, whether it be in-car navigation, video content, Augmented Reality/Virtual Reality or interfacing with devices enabled by Internet of Things, as well as future devices that have not yet been developed. commercetools operates out of its headquarters in Munich, Germany and maintains offices across Europe, Asia, and the United States.
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commercetools Likes & Dislikes
Commercetools' API-first approach is one of its strongest advantages. This makes the integration with our systems smooth and easy. Another great property is the modularity of the solution - it allows us to select and use exactly the parts that we need for our business, while being able to plug in other external services for certain aspects. The developer experience is excellent, the provided documentation is extensive, detailed and accurate, and there are various tools to help with integration and testing.
I like all the features, mostly the bulk add/update libraries. SDKs are very good. Documentation is pretty good. Quick customer support.
Good performance, very stable, interesting enhancements
My biggest pain point is the non-relational nature of the backend data model, which makes complex data queries quite hard to do. Another pain point would be the types of events emitted on data changes, the range of which doesn't cover every kind of update, so it's not possible to make an external system react on every possible type of data change. While using the web portal, it can be annoying that the order list needs to be re-indexed manually from time to time, during this process it's not possible to use the list. It would be very helpful to schedule the re-indexing during the night.
Core cart total calculation issue due to the round off of prices at lineItem level causes very small miscalculation. This is sometimes irritating as either you are losing money or customer is paying more than the expected amount. Calculation difference is very minimal and is in cents. This happens due to low precision calculations (of 2 fractional digits). This is fixable and been raised 2 years ago but it's not taken on priority by Commercetools technical team.
The fact that I think we launch our platform too early, before the front-end component became available. So in the end our website ended up being very costly to create because the front-end is all custom. And it is very costly to maintain and time consuming to change anything in the front-end compared to other platform I worked with in the past. But now that all is in place, it would be very costly to change the front-end. So we are kind of stuck. So right now our time to market for new features is very bad because there is too much front-end work needed all the time.
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commercetools Reviews and Ratings
- Software Developer50M-1B USDConsumer GoodsReview Source
Commercetools Offers Developer Flexibility But Backend Data Queries Remain Challenging
Commercetools has been a reliable e-commerce backbone for our online store. Our experience with both the platform itself and the customer support has typically been very positive. One minor drawback would be the non-relational backend data model, which makes complex data queries quite hard. - Group Product Manager10B+ USDConsumer GoodsReview Source
Comprehensive Tool Underused Due To Early Launch And Costly Front-End Setup
I have a lot happening on my day to day so I don't have time to keep up with everything. I would like my CSR to summarize things more for me and help me use the tool better. Right now I feel like they jump on every opportunity to extend the tool so we use more of it, but I have the feeling we don't even use the full extent of what is available. - IT Manager50M-1B USDRetailReview Source
Out-of-the-Box Features Support Reliable Performance and high flexibility
Commercetools has proven to be highly robust and flexible and handles large volymes reliably. The solution feels well designed, with an architecture that gives us freedom to build what suits us. Overall it's a enterpricse-grade vendor for those that that are not afraid to invest in order to scale - IT Manager50M-1B USDMiscellaneousReview Source
Future-proof commerce platform - ideal for composable architectures
Our experience with commercetools (ct) has been highly positive. The platform delivers strong composability, scalability and a modern, seamless development experience. While the ecosystem requires careful architectural planning and the learning curve for inexperienced teams is noticeable, the long-term benefits clearly outweigh the drawbacks. - IT AssociateGov't/PS/EdEducationReview Source
Faster time-to-market solution
Back in the time, at my previous company, we used commercetools for a b2b project, but our implementation was very limited and didn't fully leverage the platform's capabilities. Now, working on a separate b2c project and we have adopted commercetools again, and the overall experience from the POC phase to architectural discussions, domain modeling and the use of oob features, has been so far more comprehensive. There is still some room for improvements, but the team is actively working on features and gaps, it is good to see that the product we have invested in, keeps evolving.